Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Handyman

Allen's Handyman Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handyman.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Allen was hired to tile our entire home to include the back porch and redo our master bathroom. Thursday, March 27 was the last time he was here. He left after adding another layer of sealant on our main living area stating he would be back Friday morning to look over everything. We at this point had been having trouble with uneven patches of sealant all over the house. He never showed Friday and texted saying his wife was off and he was spending the day with her that he would see us on Monday. This type of thing happened more times than we can count in the almost 4 months this job has been in progress. Monday came and went with no response to our attempts to to reach him via phone and text. We have since hired another company to come and strip the flooring and reseal. Upon a brief overview of the main traffic areas in our main living area we have noted close to 20 tiles with a "hollow sound" when tapping on them indicating air pockets that will inevitably fail with either cracked grout and/or tile. We have a master bath with a wall plate that is dented and scratched and were told by Allen he was researching the replacement and would do so as even he acknowledged if left this way would end up rusting. We haver paid Allen in full, receipts to show it and even at one point paid him $3,000 before flooring was complete so that he could buy his wife a birthday gift. We more than held up our end of the agreement and now all of the sudden are being "ghosted" by him. We at this point were simply asking him to come back and address the holes in the grout we have found and the hollow tiles with air pockets so we have no issues in the future. This job began in January, if he would have out in solid 5 day work weeks as promised we would have been done a month ago if not more. One last minute excuse after another not showing up last minute has been the norm. Lack of attention to detail towards the end has also been the norm. My husband is doing a bit of fine tuning.

Allen's Handyman Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.