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Business Profile

Auto Machine Shops

Emerald Coast Performance Machine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Machine Shops.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Emerald Coast Performance Machine.

    I mailed my case halves for a 2.5L engine for a Subaru to emerald coast to be machined and sent back. I have asked emerald coast about the case halves I’ve sent rand epeatedly the guy said they were finished and just not shipped back to me yet. A month ago he has stopped all communication with me. The business won’t answer the phone ever and the message he has setup says they return all calls daily between 11am and noon, or 3pm to 4pm. I have left many messages in the past month but he will not return my calls. He even had me drop ship pistons to him. I have the quick book receipt that I paid him for the service with. At this point I am convinced he is just stealing my engine and the money I sent for service.

    Business Response

    Date: 08/16/2024

    I have emailed the customer to inform him i was unavailable and out of my shop a good bit between June 10th up until August 12 for personal reasons, we had been in contact up until that point and once i got back to my voicemails i was able to track down the ones he left for me while i was gone but unfortunately it was to late. Nothing got shipped while i was gone and now that im back i am getting caught up on all back logged orders and shipments. I will be attaching some photos and the tracking number to this complaint as well as sending them to the customer via email at [email protected] / once he receives them im assuming this complaint will be satisfied but if anything else is need on my end just let me know. 

    Customer Answer

    Date: 08/29/2024



    Complaint: 22106410



    I am rejecting this response because:

    I have not received any pictures of my case halves. However the only real problem here is that they were not shipped to me.  Supposedly they have been done for months and have not been shipped. Until I receive my property I will be dissatisfied. 
    Worst case scenario  even if the job was not started just send my property to me and refund the amount I paid. At this point my property has been sent to emerald coast and the money has been paid to emerald coast for labor costs and machinery and I have nothing 





    Sincerely,



    Cody *********

    Business Response

    Date: 09/04/2024

    Sorry for the delay, unfortunately i am the only one at my shop that does any of the ej series work and shipping and with my absences lately its been hard for me to get things done and shipped. Ive attached pictutes of said work and if you can confirm the shipping address i have or send me the correct one i am here today and will get it sent out and email over the tracking number. 

    Cody *********

    the ups store #3486, 726 e park ave, fairmont wv 26554-4115

     

    Thankyou, Jacob *******

    Customer Answer

    Date: 09/09/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 22106410, and find that this resolution is satisfactory to me.




    Sincerely,



    Cody *********

Emerald Coast Performance Machine is NOT a BBB Accredited Business.

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