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Business Profile

Artificial Intelligence

AppXai

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Intelligence.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear [Better Business Bureau/Better Business Advising],

    I hope you are doing well. I am reaching out to formally request assistance in obtaining a refund from Appxai due to their failure to deliver on promised services, as well as concerning behavior from their representative.

    I purchased a software service from Appxai with the understanding that I would receive [specific features or services promised However, the platform has been unusable, and I have not been able to access or benefit from the services as advertised. Despite my attempts to resolve the issue directly with the company, I have not received a satisfactory resolution.

    Additionally, a representative from Appxai has engaged in unprofessional and inappropriate conduct. After I requested a cease and desist, they continued to contact me and even made threats. This behavior is unacceptable and has caused me significant distress.

    Given that the service was not provided as promised and due to the concerning actions of their representative, I am requesting a full refund of 97.00 I would appreciate your guidance on how to proceed with this matter and any assistance you can provide in ensuring that the company honors its obligations.

    Please let me know if you require any additional details or documentation to support my request. I look forward to your response.

    Best regards,

    Jacqueline James

    Customer Answer

    Date: 02/25/2025

    Get In Touch
    Email: [email protected]
    Address
    Office: 117 S. Lexington St Ste 100
    Assistance Hours
    Mon – Sat 9:00am – 8:00pm
    Sunday – CLOSED
    Phone Number:
    (850) 485-4159

AppXai is NOT a BBB Accredited Business.

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