Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

RDG Management Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has failed to return my rental deposit within the required 15 days of vacating, and has also added additional fees of $900 for renovations they are responsible for such as a new dryer, repainting of the apartment, and new blinds. We had lived in the unit for approximately 5 years and had requested new appliances while living there, we received a new washer after it completely went out but not a dryer, which was also starting to quit on us. They never sent anyone out to paint where they had patched the ceiling themselves, so the job was incomplete. After 5 years, a complete repainting may be necessary but NOT because of us living there, we only hung pictures on the walls for decorating, all with minimally invasive nails. Weve also been moved out for 6 months, where we have been in consistent contact with the company to resolve the issue, apparently every person weve spoken to (a total of about 5) have either quit or been fired so weve been told. We always paid our rent on time every month.

  • Initial Complaint

    Date:12/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I move into ******************************************************************* on November 30, 2024 was in the unit one day, moved out of that apartment the following day due to ***** infestation. I lifted the rug unsecured to boarders there were hundreds of roaches underneath the rug. I was moved the next day to apt #** that still had roaches not once did anyone come to exterminate even though I complained all the time when my lease was up for renewal I stopped by the office and **** ****** ******** the new Property manager asked me if I was going to renew my lease, I told her no I could not afford the rent, she asked me what can she do to keep me as a tenant, I don't want to lose you as a tenant. I stopped by the office many times within two months leading up to my lease expiring, all the while the property manager telling me let's work something out and never did. I had to inform them I was moving. The process was delayed so I gave notice (30) days before move out. Property manager **** ****** ******** offered a deal two weeks before my lease expired, it was too late I found a cheaper apartment. Property manager **** ****** ******** was offering to reduce my security deposit to $500 from the $2,550.00 they held and apply the balance as a credit to be divided into 12 month of the new lease beginning December 1, 2025. Since that didn't happen because of all the delays on her part when property manager **** ****** ******** did a final walk through inspection when I moved out she told me they are keeping one months rent because I did not give proper notice to vacate. When she was trying to cut a deal for me to renew the lease it was ok to apply the security deposit as a credit, now that I moved out they want to keep a whole months rent of my security deposit. During move out inspection I could see I will be nickeled & dimed out of security deposit for minor issues that existed when I moved in. She is a new property manager who wasn't aware of condition of apartment when I moved in

    Customer Answer

    Date: 01/15/2025

    On January 15, 2025, RDG Management refunded me the full amount of my security deposit, thanks to the companies operations manager, **** ********.

  • Initial Complaint

    Date:06/25/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter and her roommate submitted their notice to vacate back in January 2024. I have attached the move out form and a copy of the email stating that the paperwork is received. I have tried to resolve this problem with the Apartment Complex and the Management Company. No phone calls are returned and I have kept calling them. She has complied and the complex still wants to continue charging us rent until they rent out the apartment again. Her lease is up on June 30th and rent has been paid up until that day. Please assist in this matter.

  • Initial Complaint

    Date:12/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been moved out of the apartment for over 30 days now. They said I would receive the money within the thirty days. I called them after when I still havent received the money and they tell me 3-4 days. A week goes by still no money. Their famous words are well call you back and never do. I was out of the apartment October 30 the lease needed October 31.

RDG Management Group, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.