Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned an item to **** which was purchased on Amazon. I was given a receipt with a reference number. On 7/13, Amazon confirmed that the item was scanned on 7/5, but that they havent gotten the ************* been no movement on the return since. I called *** customer service, on 7/13, spoke to ***** *************** stated there is a tracking number, but refused to provide the tracking number. She also stated that they never got the ********* was never dropped off. She said she couldnt help me further because the location was franchised & they could do nothing else. I tried to go back to the *** where this package was dropped off & they couldnt find anything with the receipt I was given. ****** stated that its unlikely that someone took it, but it might still be there. He stated that it shouldnt still be there. Theres also no supervisor who can pull footage or look into it further. So I was left with no help from this store.

  Business Response

  Date: 07/19/2023

  Good Afternoon,

  The UPS Store #**** has confirmed that the customers package was shipped to Amazon.  We have further confirmed with a Supervisor from Amazon that the customer must call them directly to initiate the refund process for a lost package.

  We have reached out to the customer and advised her that we are here to assist her and would even set up a conference call between our store, Amazon and her.  We are waiting the customers response.

  I can be reached at ************.

  Thank you,

  *******************
  UPS Store #**** - Store Manager

   

   

• Initial Complaint

  Date:05/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CONFIDENTIAL - IDENTITY THEFT VICTIM - THERE IS A LIMIT ON THE NUMBER OF CHARACTERS AND NUMBER OF ATTACHMENTS. PLEASE ONLY REACH OUT VIA PHONE OR EMAIL FOR ADDITIONAL INFORMATION.I am reaching out for help and an investigating and resolving serious unlawful behavior by employees of The UPS Store, a subsidiary of ***.ISSUE: I have been this specific boxs owner for about 15 years. Over the last year and a half, this *** Store sold my paid box number to a stranger and continues to allow that stranger have access, use and renew this box number. My box has been compromised/breached. For the last year and a half, my mail was and still is either returned to sender, tampered, stolen, mishandled, and seems to be a part of fraudulent activity by the store employees. Although *** has admitted they made a mistake and they will correct, now over a year later, *** has knowingly allowed their mistake to exacerbate to the extent where it appears to be intentional fraudulent business practices and not a mistake. Since at least December 2022, the store manager ***** and Excutive Team have been fully aware of the situation and were provided attachments. Respectfully, *** is a professional business providing services and not high school and their employees need to act accordingly if not removed immediately. Playing the blame game, not being proactive and being passive aggressive is of no help. ***** has blamed the previous store owners and *** corporate. Part of purchasing any business includes purchasing the business assets andliabilities.I am requesting my box (#***) be returned to me with new keys for security measures, along with *** providing reasonable monetary concessions for the damages caused by this *** Store and an investigation into the store involved that created this mess without any retaliation to me as the Customer. Please hold *** and their employeesaccountable.