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Business Profile

Dental Laboratory

Albert Lucas, D.M.D., P.A.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Laboratory.

Complaints

This profile includes complaints for Albert Lucas, D.M.D., P.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Albert Lucas, D.M.D., P.A. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a quote for **********. I signed gave a deposit. I then cancelled my service but the merchant will not refund me my deposit of $1500. I didnt get a verbal non refundable down payment nor a signed non refundable deposit. Ive contacted the merchant on multiple occasion told I would get a call back, given different numbers to call, Ive even sent an email but no answers. My bank told me I should discuss with the merchant for my refund but they arent helping with any of the process. If a deposit is non refundable on any product shouldnt it be said? I wasnt told that and I didnt sign anything that stated that.

      Business Response

      Date: 07/29/2025

      We are writing in response to a recent dispute filed by ****************** regarding a credit card payment of $1,500 made to our practice, Lucas Orthodontics, on May 8, 2025. This charge represents a non-refundable initial down payment for Invisalign treatment, and we are formally contesting the complaint on the grounds that the services were properly rendered, and all terms were clearly communicated, agreed to, and contractually documented and signed.

      Customer Answer

      Date: 07/30/2025

       
      Complaint: 23604759

      I am rejecting this response because:

      in no places I signed or at no time I was told this down payment was non refundable. And what service was rendered? The consultation? The only service I was rendered was the consultation. Yes I did sign for the down payment, but I changed my mind for many reasons. I cancelled the service before I started it therefore I should be owed a refund since I never started the service that apparently was rendered. And never signed nor never told this down payment would be non refundable.


      Sincerely,

      Lukagea Samedi

    Albert Lucas, D.M.D., P.A. is NOT a BBB Accredited Business.

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