Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. My vehicle was towed to Aaction Transmission April *******. The driver didn't provide any receipt of accepting vehicle. The driver only provide a company business card.2. Called Aaction Transmission April ******* to insure vehicle was at the shop and wanted to get estimate. I was informed the vehicle was there in their yard waiting for a lift.3. I visited Aaction Transmission again on April ******* and was informed they were busy with other vehicles my vehicle was still in storage. I was provided a verbal estimate of $1800.00 by ******* ( service advisor).4. May 05, 2025 I got a call from Aaction Transmission informing me a lift was open and the Transmission now would cost around $2500.00. When I ask why so much. I was told the Transmission would have to be completely rebuilt. 5. April ****** I was called informing truck was repaired and the total repairs added up to $2495.00.6. I went to pick up my vehicle and noticed the hood latch broke. ******* said he would order and replace it however it took another 2 weeks of complaining before it was repaired.7. While I was waiting for that part I noticed the gear column selector link was not line up correctly. I complained about it and was told by ******* his mechanic would fix it.8. May 27, 2025 replacement part broken by Aaction Transmission was replaced however the Transmission selector linkage was not repaired. ******* said the mechanic use a black zip tie for repair.9. The selector link held by a zip tie broke. I could not put the vehicle in the park position. I had to put the selector link in neutral position to start the vehicle and apply my hand brake to insure the vehicle would not roll away. I hade to buy the selector link and replace it myself. 10. May 2****** I called my bank to dispute the payment to Aaction Transmission. 11. Aaction Transmission failed to provide me with a written estimate from the time my vehicle was picked up until May 0******. There was no break down of invoice provided.

  

  Business Response

  Date: 07/01/2025

  To Whom It May Concern: 

  Mr. ******* called Aaction Transmissions on April 16, 2025, because he was having some issues with his F-150. Aaction Transmission towed in vehicle to diagnose transmission issues free of charge. Mr. ******* came by the shop on April 23rd, 2025, and was given a verbal estimate to repair vehicle. After that date, Aaction Transmission performed internal inspection of Transmission Assembly to verify Mr. ******* concern. Vehicle was fixed upon the agreement of price. Once Mr. ******* was aware that his vehicle was ready for pickup he then proceeded to pay and inspect vehicle. Mr. ******* inspected vehicle and noticed that the hood release was broken and brought it to our attention. We then proceeded to order new hood release cable which arrived incorrectly. We then proceeded to ordering a brand-new part. Also, indicator was broken upon arrival of vehicle Aaction Transmission attempted to fix but was not a part of repair. Mr. ******* picked up his vehicle on May 27, 2025. When inspected by himself and Service Advisor, he approved the broken repairs as fixed. When vehicle was completed Mr. ******* had received a complete breakdown of approved repairs. We do apologize for this misunderstanding and will help Mr. ******* resolve this issue with any necessary repairs needed further on pertaining to vehicle repairs.

  We here at Aaction Transmission, strive to provide excellent customer service to each and every valued customer.

  Customer Answer

  Date: 07/22/2025

  AACTION TRANSMISSION FAILED TO PROVIDE A Initial Written Estimate the day my vehicle was towed to the shop on April 16 2025, . Several visits to the shop without one being issued April18 2025 and April23,2025. I never seen the Initial Written estimate until May 6 2025. My vehicle sat in a storage yard over 20 days before I finally got an Initial Written estimate. I'm requesting my money back due to Transparency. My vehicle was in their shop almost a month. Parts were broken and replaced only when I brought it to their attention and one part was repaired with a ti down strap that later broke which was part of the Transmission mechanism. I had to use my hand brake whenever I parked so my vehicle wouldn't roll away. 

  Customer Answer

  Date: 07/22/2025

  THIS IS THE EXTENDED STATEMENT I TRIED SENDING. I WAS FINALLY ABLE TO ** ASSISTANCE SENDING IT. PAGE 3 IS UP SIDE DOWN.

  

  Business Response

  Date: 08/14/2025

  *** ******* reached out to us because his vehicle was not moving forward and so, as agreed, we towed *** ********* vehicle to our shop to see what was causing these problems and how much would it cost. Initially, when the vehicle was first towed to our shop - and before an internal diagnostic was performed - he was given a free general verbal estimate of $1,800.00 however, as part of our standard procedure, we always emphasize that in order to give a proper estimate based on the vehicle's problems, an internal inspection needs to be performed, if the customer wants and agrees. In this case, and for the type of vehicle *** ******* has (1993 **** F-150), the internal inspection had a cost of $395.00, which *** ******* approved by giving us his birth date. It is important to note that usually, as soon as a vehicle arrives to our shop, it is scanned and road-tested to determine if the problems are transmission related however, in *** ********* case, and as previously stated by the customer, his vehicle did not move forward but it did have reverse and so the issues were clearly transmission related. Also, because of the vehicle's year, we were not able to scan it. *** ******* was advised of all this and - still - internal diagnostic was approved. 

  After a couple weeks of waiting for a lift to open and following the order in which vehicles arrive to our shop, the internal inspection was performed on *** ******* vehicle. As per our *** certified technician diagnostic, *** ********* transmission was in worse state than what we originally hoped for and so we reached out back to him with a final estimate and price for the whole repair. Because of the state of *** ********* transmission and the amount of labor and parts this repair would take, the final estimate came to $2,331.78 plus sales tax for a total of $2,495.00. As part of our procedure and after we knew what had to be done in order to repair *** ********* vehicle, we reached out to him, explained all of this, gave him the final price for the repair and *** ******* approved the job. We would like to note here that while a written estimate was not given at the beginning, a verbal one was - as stated both by *** ******* and us - and all throughout the process, may it be long, we kept *** ******* informed of everything that was going on and next steps. We would also like to point out that unless requested, written estimates are not given but we always do, in order to proceed with internal inspection and repairs, get approval from customers.

  On May 8th, 2025, after *** ******** vehicle was finally repaired and road-tested, he picked up his vehicle and paid for the job. He was given his final invoice in which he has the repairs done to his vehicle, the parts that were exchanged, warranty and final price as agreed. After we received payment, we accompanied *** ******* to his vehicle and noticed that the hood release was broken. Since this happened while the vehicle was here, we took full responsibility for it. *** ******* took the vehicle home and we went ahead and bought a new hood release for his vehicle. The first part that came in was defective/incorrect and so we had to order a replacement for it. Finally, after 2 weeks of waiting, the correct part got here and *** ******* was called. He brought back his vehicle - which was driving perfectly - and within the same day, his hood release was replaced. 

  When the vehicle was originally brought in, aside from the fact that *** ********* vehicle did not move forward, his gear column selector was also broken. Upon all the conversations had with *** ******** we told him that we would zip-tie the gear column selector in order to get the vehicle home but since we do not specialize in column repair, we could not really fix that issue. On later conversations and as stated on his statement, *** ******* bought and fixed it himself. 

  Our customers happiness has always been our priority. All throughout this process we've tried to make *** ******* happy and reach out to an amicable solution for all of us but it has not been possible. We are aware he is requesting a full refund but we do not believe this is fair since the vehicle was repaired, the final price was approved and everything seems to be working fine. We also took full responsibility for the part that was broken while the vehicle was here. We understand it took a little longer than anticipated but unfortunately, the time parts take to get here and the fact that it's the correct one or not, is out of our hands. We also reached out to *** ******* to see if an understanding was possible, maybe even some kind of refund, but unfortunately, it was not. 

  Customer Answer

  Date: 08/16/2025

   
  Complaint: 23454267
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *******