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Business Profile

Air Conditioning Contractors

Cool Works Heating & Cooling LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business installed a mini split AC system in Aug 2017. The system began having problems not cooling shortly before the first year. This company serviced it several times in an attempt to repair it. This was at no charge. It was a ******* to a problem that the companies's owner recently admitted. The installer that he had hired to do the installation, due to a broken ankle, over tightened certain parts and did not install the unit correctly. The owner also told me most recently, in the presence of one of his technicians, ******, also his nephew, that the man he hired was an installer for commercial units and therefore most likely treated the unit too aggressively. I have given him all this time to repair what the unit needed but they have been unable to get the unit to cool to less than 78 degrees. The unit continues to be unable to cool to the desired temperature of 70 degrees after running for 6+ hours. I recently demanded they install a new unit at their cost because it was their installer that never did the job correctly. They have refused. This is the only reason I have stayed with this company for my main house unit. The unit and installation cost me just under $5000.

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had this company come out on a warranty issue for the ** unit. The warranty company was AHS. They came out and replaced the coil to the ** unit that was not working. After about a week the unit broke no ** .I subsequently informed the **************** since the ** kept on breaking down. I had tenants in the house and was waiting 3 weeks for someone to come and fix. In the meantime the temperature in-house exceeded 90 degrees. I in turn had no choice and was advised to get a new ** person which I did called Mobile Air. The number was supplied to warranty company and for them to approve job. Apparently someone was not doing their job and could not wait anymore. As a result Mobile Air fixed the shoddy work done initially . The welds on the unit were not done ******, and there was water leaking , and the unit lost the gas to. unit. When I went to warranty company after a extended back and forth was advised to contact the company who did the work. When I called Cool works and tried to explain the person I spoke to said it is too late and hung up on me. Meanwhile I am stuck with a ******* bill that I should not have paid in the first place if the job was done correctly. As a result I am looking to get reimbursement and I have documentation as to what Mobile Air found.

    Business Response

    Date: 01/09/2023

    This is a warranty customer not our customer.  All complaints and recourse are to be through them per their contract with the customer.  I also do not have a ******************** account, do not recognize your authority and the email you have sent this complaint to is my personal email not our business email.  

    Customer Answer

    Date: 01/10/2023

     
    Complaint: 18638841

    I am rejecting this response because: I have had numerous discussions with the warranty company called American Home Shield. The tel number is *************. My contract number for them is *********. They had informed me and you can confirm this by calling them that as per their warranty contract it is up to the consumer to take it up with the vender if the services are poor. They are aware of the problem I have had and informed me that I need to deal with the vender which I did to no avail.

    Sincerely,

    ***********************************

Cool Works Heating & Cooling LLC is NOT a BBB Accredited Business.

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