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Business Profile

Moving Brokers

Guaranteed Van Lines LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Brokers.

Reviews

Customer Review Ratings

1/5 stars

Average of 11 Customer Reviews

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Review Details

  • Review fromJacob L

    Date: 06/05/2024

    1 star
    The sales rep was very dishonest about the services provided when I agreed to utilize this company for moving. The sales rep lied on the initial call about how long it would take to get my belongings moved. They said they would pick up on one day and it would be delivered within 1-2 days. Now they are saying 3-10 days, and if I want it faster I need to pay a fee for expedited shipping. **************** has been very unhelpful and my sales rep, who said they would be my "moving coordinator" will not return my calls. They have already taken my deposit and customer service wont tell me anything about what the fees are to expedite or how much it shortens the window, as that is handled by a different department that is "by appointment only"

    Guaranteed Van Lines LLC

    Date: 06/06/2024

    Dear **************,

    Thank you for sharing your feedback regarding your experience with Guaranteed Van Lines LLC. We appreciate the opportunity to address your concerns.

    We understand that the sales representative provided an initial estimate regarding the delivery timeline for your belongings. However, please note that the estimated timeframes for moving and delivery can vary based on several factors, including distance, volume of items, and availability of resources. These variables can sometimes lead to adjustments in the delivery window.

    Regarding the expedited shipping fee, we apologize for any confusion. The pricing for expedited services is influenced by multiple factors and is managed by our ***************************** This department is responsible for providing precise information closer to your move date, which aligns with industry standards. While this may seem inconvenient, it ensures that the information you receive is accurate and reflective of current circumstances.

    We understand your frustration with the communication issues you have experienced. Your sales representative, who initially acted as your "moving coordinator," should have maintained better communication. We will address this internally to improve our service.

    Thank you for your understanding and patience. We are committed to advocating on your behalf to resolve any discrepancies and ensure a smoother moving experience.

    Sincerely,

    ***********************; 
    Operations Manager  
    Guaranteed Van Lines LLC

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