Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently moved out of a property of there’s at **** * ***** Ave! They are refusing to return my deposit claiming I owe 2063$ in property damages including the repainting of the walls and carpet cleaning. The certifified letter I received claim $1600 to repaint and 243.75$ to “clean”,the next photo shows that my online portal says the charged me $510 to repaint,not $1600 and $243.75 to clean the carpets and we did not have carpets in the unit at all as you can see from the additional pictures I’m adding of the entire clean unit! This company is simply trying to scam innocent renters out of there deposits and whatever other free money they can sneak out of then! On top of that,they we’re negligent and did not have the fire extinguisher in the unit inspected since 8/2020(photo will be included),We would like our entire deposit back to resolve the issue.

  Business Response

  Date: 04/22/2025

   The tenants claimed they spent 2 days cleaning the apartment.  It was dirty, blinds were dusty, ceiling fan dusty, window sills dirty, floor gritty, oven dirty, hair in bathroom drawers. The property was not cleaned. The property required a full clean.  As far as carpet cleaning, that was not on the claim letter.  It was an error on the bookkeeper's part.  He used the wrong code.  It should have been cleaning, not carpet cleaning.  Total to clean was $243.75
  Per the lease, the water is required to be on for 7 days after move out, in order to take care any additional cleaning etc needed after move out.  They did not leave the water on.  Total for water $210.00
  Painting was required, because the tenant's wear and tear was excessive.  The walls were dirty, there was drawing on the walls, huge areas where someone had peeled the paint of the walls.  Total for painting and repairs, $1600 
  We are not scamming anyone.  The total costs to clean, paint, turn on water came to $2063.43.  Their deposit was only $1300.00.  The owner of the property had to come out of pocket for the difference.

  Customer Answer

  Date: 04/22/2025

  
  
  Complaint: 23222814
  
  
  
  I am rejecting this response because:
  
  No where did it say in our lease that the unit had to be cleaned at a professional level,we cleaned the unit the best we could and they are upset because it wasn’t professionally cleaned,we will not be paying a cleaning fee when it wasn’t specified in our lease that it had to be cleaned to a professional level! They took the time to specifically state that the carpets had to be professionally cleaned but not the unit itself! If they wanted the entire unit cleaned to that same level,they should have said that and we would have complied! We are not professional cleaners,we did the best we could and we will not be held to a professional standard,they are simple trying to get free labor out of their tenants instead of hiring a legit cleaning crew! The only issue with the paint was two spots that were peeling,this is a result of a poor painting job or bad quality paint from the company being cheap trying to cut corners! Everything else is listed as needing a “touch up” from normal wear and tear that’s allowed per our lease! We will not being paying $1600 so they can repaint the entire unit on our dime! As far as scamming people goes,there needs to be a deeper investigation launched into this company,reach out to every 1 and 2 star reviews they have on google and I promise they have all had a similar issue like we are having now! 
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 04/22/2025

  I do not feel any adjustment is called for at this time.  I offered to take $200 off the claim, but advised he still wouldn't get any money back, because the claim exceeds his security deposit.  He refused.  

  Customer Answer

  Date: 04/23/2025

  
  
  Complaint: 23222814
  
  
  
  I am rejecting this response because:
  
  This company had failed to submit and actual detailed and itemized list of the repairs,the form I have attached shows this company has conveniently listed a bunch of random repairs that magically add up to a perfect $1600,not a penny more. Per our certified letter we received we were informed the $1600 charger was for one thing,to “repaint the unit”! This list suggest otherwise,they are trying to make it add up to $1600 in an attempt to take more money from us. This company is now going to suggest that “this was a book keeper error and he entered the wrong code” again just like they did when they got caught charging us for a carpet cleaning for carpet's we did not have in the unit,they have since changed it to reflect something else to cover themselves. This is the second lie they have been caught in since I have filed this complaint! I have also attached a screenshot showing a time during our lease agreement they they asked to specifically come view one occupied unit for the owners insurance and they choose us because they were so pleased with how well maintained we kept this unit,this suggest that we are actually amazing tenants for them and that any repairs they are claiming were simply not caused by us but instead caused by old age,poor quality blinds,poor quality paintjobs ,poor quality handy man work hanging up shelves and the installation of the closet door! The $200 offer wasn’t a deal,it was a simple slap on the face! If you are willing to offer a $200 discount then the damage must not be as bad as it being made out to be. Once again I express to the BBB that local law enforcement needs to be informed of a potential scam this company or the office mananger seems to be running! Google and Yelp reviews suggest that this has been going on long before us and not only do we deserve better,so does every previous/future tenant! We want the full $1300 deposit back.

  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:05/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week the water heater started leaking I mop up the water, put a towel down and put in a work order.
  
  My landlord is trying to charge me extra on my rent saying I did not do anything to prevent the water from getting unto the carpet. This is not through my husband and I mop the water up and retired to bed leaving a towel and the mop down now they attached $176.00 to my rent and I think this is very unfair.
  
  The gentleman that came out gave us a fan to plug up for two days that's our electricity so I don't understand how we are being charge.

  Business Response

  Date: 05/20/2024

  We dispute the tenant's facts [regarding their complaint about being charged back for the water extraction/drying after their water heater began leaking on 5/12/24] regarding this incident - we are charging them back 50% of the water extraction bill [to be generous and give them the benefit of the doubt when they say they made some effort via mop & towel to keep the water off the flooring, we are within our rights to charge them back 100% of the cost!] because by their own admission the leak started around midnight but they did not call the after hours Call Ctr to report this but only put in a service request via the tenant portal knowing it would not be seen by a staff member until the following morning some 8hrs later. This despite knowing full well about the after hours emergency call center having used it numerous times in the past for trivial things such as a beeping low battery smoke detector! Not correctly reporting the issue immediately when it is as serious as a water leak is issue #1. The second is the plumber assigned the morning of the 13th contacted the tenant and told them how to shut off the water at the top of the wh. The tenant did not do this, saying only that "it was to hard to turn" and that the "had no wrench" and finally that "they didn't want to wreck any of the plumbing." We have all of these responses in writing via text threads or written down & noted phone responses. When the plumber arrived they reported that water was spraying everywhere, all the way thru the laundry room and kitchen to the hallway/LR where there is carpet, and that it appeared the tenant had done nothing to stop the water, shut off the water, soak it up with towels ...nothing. In tenant's own words from today's phone call, "no one is going to stay up all night cleaning up water."

  Again this incident wasn't reported promptly in the appropriate manner given it's emergency status and potential harm to the property, directions from plumber were not followed to stop the flow of water from the wh, and it appeared nothing [or at least little] was done by the tenant to protect the property from damage. Hence the 505 chargeback - but I am more than willing to charge them back the complete $353 CCS invoice!

  Customer Answer

  Date: 05/21/2024

   
  
  Complaint: 21736851
  
  
  
  I am rejecting this response because: I did report the incident immediately my least said I should report in writing and I did it did not say to call it was midnight, business close this is wrong on every level. 
  
  
  
  Sincerely,
  
  
  
  Sheryl ****

  Business Response

  Date: 06/05/2024

  The tenant Sheryl **** paid the charge that we assessed her [1/2 of the CCS invoice] so I am assuming that despite her complaint & response to our answer she ultimately agreed with us.

  Mark *******

  Property Mgr