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          Digitrax, Inc. has 1 locations, listed below.

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            Business ProfileDigitrax, Inc.

            Electronics and Technology

            Contact Information

            2443 Transmitter Rd

            Panama City, FL 32404-3157

            Get Directions
            Visit Website
            (850) 872-9890

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            2443 Transmitter Rd, Panama City, FL 32404-3157
            BBB File Opened:
            1/10/2011
            Years in Business:
            31
            Business Started:
            1/1/1993
            Type of Entity:
            Corporation
            Contact Information

            Principal

            • Zana Ireland, Owner

            Customer Contact

            • Zana Ireland, Owner
            Additional Contact Information

            Fax Numbers

            • (850) 872-9557
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/21/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I send a product to Digitrax for warranty repair. When they shipped back, the padded envelope only had paperwork and no repaired product. When I contacted them for resolution the contact (Donna H.) said the product was included and there was nothing more they could do for me. I had to eat the full cost of their mistake. Invoice Number: 0138651-IN Order number: 0095621
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            RJ

            07/12/2022

            On 02/16/22 I purchased Digitrax SDXN14K4 sound decoder for my newly purchased Kato FEF-3 UP838 from The Western Depot. Worked great for the first couple of weeks. Then in the middle of a curve, it just stopped. Swapped back to the factory board and back running with no problems. Put Digitrax sound decoder back in and nothing. On 04/06/22 I sent the decoder to Digitrax for "No Worries" warranty repair or replacement. Upon receiving the decoder back, I reinstalled the decoder in UP838 and nothing. Swapped out decoders with a friends FEF-3 UP8444. His decoder worked in UP838 but mine did not work in UP8444. Tried using multiple addresses and two different controllers with no luck. So, on 06/13/22 I sent the decoder back to Digitrax, for the second time. This time I put a small pencil make on the underside near their "OK" stamp. When I got the same decoder back I installed it in UP838, nothing I tried worked. As I still had UP8444 I decided to try the decoder in that locomotive, nothing... As Digitrax is not BBB accredited, I am filing this complaint just so fellow buyers know what to expect should they choose to buy Digitrax products.

            Local BBB

            BBB of Northwest Florida

            More Info on Local BBB

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