Business ProfileforPro Windows & Doors

We purchased a door from Pro Door and Window Distributors located 35 Miracle Strip Pkwy, Fort Walton Beach, FL. 32548. (850)-374-3550. Paid $10,303.74 for a door which consists of double French doors with two side lights with full glass. The door was paid in full prior to receipt. When the door was delivered not all of the necessary materials were included (jamb extensions and brick molding). Also, there is a defect in the glass on one of the doors. The door was delivered in early December at which time the company was notified of the missing materials and of the defect in the glass. There were other defects that company refused to replace because they hadn't been noticed until the door was installed. We have been calling for 2 months to resolve the situation. We either get voice mail or same excuse we've emailed the door provider and we're waiting for a response. They sent a glass replacement early February that apparently was cracked so it was sent back (we never saw it). When I call to get updates same thing voice mail or we're still waiting on a response. No sense of urgency. They requested payment in full before door was delivered and we delivered. I think it is unacceptable to demand payment in full for a product and have your customer just wait because of defects and missing parts that is your fault for not including them with the order. All the while the entrance to their home is unfinished and unpleasant. We have been unable to get any resolution and very little response. We need help. We would like the missing/replacement parts so the contractor can finish the install and a reasonable price adjustment for all the hassle and sleepless nights that both my husband and my self have suffered through stressing over this entire situation. We understand things can go wrong but its all how you handle it. This should have been a pleasant experience instead its been a headache. Thank you.