Business ProfileforPrice Morgan Vacation Rentals - iTrip Vacations

We rented Emerald Winds Townhouse 2 for the week of Jeep Jam. Upon our arrival on Saturday we walked into the kitchen with water leaking out of the ceiling and pieces from the ceiling sheet rock all over the counter and stove. I contacted management and was told it would be fixed asap. We put bowls and paper towels to try and catch what we could but it left the stove unusable because the water was dripping in that location. Sunday came no plumber. Was told he be there Monday. He never showed. Contacted again told Wednesday and for us not to use the master bath. The place was dirty when we arrived. I had to spend the first part of my vacation cleaning. The unit also smelled like cigarette smoke even though its listed as non smoking. The patio furniture is so dilapidated it's unusable. The water to wash sand off on the deck doesn't work. The plastic chairs on the balcony are broke so they scratch or pinch you when you try sitting in them. Some of the fuzzy pillows on the couch smell like urine. The chaise in the master bedroom looks like it has skidmarks on it. There is unsightly rubbish under and strewn out from under the deck. I rented a clean, non smoking, two bedroom with two and a half bath unit. I didn't receive what i paid a lot of money for. This place was a nightmare. I was offered the cleaning fee back and $300 bucks. We spent over $400 on meals we shouldn't have had to because we couldn't use the stove and spent another $50 on a fan trying to rid the upstairs of the cigarette smell. Not to mention all the days of cleaning up and dumping water from the ceiling! I was told take the $500 or they wouldn't refund me anything. Great customer service.