Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***************************. I bought a car that I've had sitting at the ***** dealership in wallingford where it was given diagnostic tests. The repair was more than the car is worth so I called clunker junker to tow and scrap it. The first things I disclosed were the lack of registration and title. I was told it was no problem. I confirmed this with them over and over, reminding them and making sure it wouldn't be a problem. I called back a second time to make sure again that it would not be a problem. They set up a tow for a different day and told me what they'd pay. All was well. When I called back to re confirm I said, "I just want to make sure 100% everything is good to go." They were informed over and over like I said that it was not registered. Today the tow company calls and tells me they can't take it because it isn't registered. I promised the guy at the dealership it would be gone at the time clunker junker gave me. And I made the promise because clunker junker gave me a 100% thumbs up all would go well. When I finally was able to speak with a lady I spoke to yesterday she said that I told her the registration was in the car. Literally the first thing I told them on the first call was that it was not registered. She told me the calls are recorded, so they should have that call. When I asked her to play it back she hung up. Now I'm losing the car entirely because it's sat there too long and the storage fees for it to sit there will cost too much. I would have been calling other tow companies but clunker junker promised. Now I'm out a thousand dollars from that car. I would've gotten at least 3 to 400 for a scrap I could've gotten done by someone else but it was too late.

  

  Business Response

  Date: 10/25/2023

  Hello, I'm sorry for any trouble or confusion. I find this claim extremely hard to believe, our small team of 5 people are WELL trained on the fact that we always need a valid registration when selling on no title. 

  I am unable to find this customer in our system.

  - Nothing under the email address provided

  - Nothing under the phone number provided

  - Nothing under the name provided

  I suspect this customer has the wrong company, but we are requesting that the customer provide a claim ID so we can locate the vehicle in question in our system.

  Thank you,

  -****

  Customer Answer

  Date: 10/26/2023

   
  Better Business Bureau:
  
  I reported clunker junker because when you call the clunker junker number you end up on the phone with ***********.com I'm now realizing. So I don't know if they're connected or why the clunker junker number leads to cashforcars. But I made another report for cashforcars, if there's no connection between clunker junker and cashforcars then I apologize. ***** at cashforcars is the one I've been dealing with who is leaving me messages literally just straight up lying about what was said in the recorded phone calls. Which is why a third party should listen. Sorry again to clunker junker if they have no connection to cashforcars.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Clunker Junkers (CJ) in mid august 2023. I received an offer of $450.00 and agreed to a pickup. The driver was supposed to pick up the car at 5PM. I got a text message from ** asking if the car was picked up-about 5:15. I told them he was a no call no show. They argued with me stating that the pickup was from 5-6P. But I spoke directly with the salvage yard the day before-which they didn't know and the Manager of the yard -they refer to it as their "partner" said his guy would be there BEFORE 5. I had an appointment and couldnt wait. But I did wait.... all evening. He was a no show. I called the shop later and was put i touch with someone they called the tow truck "driver". He said he had to pick his kid up from school. I said "fine. Just call me and let me know youll be late or not coming". I called and complained to ** and they set up another pickup for the following day at 5 again. This driver no called no showed. they said they got a flat tire-but they didnt bother to call me. I called and complained to ** and they said they would call the partner and complain to them. This time I told them to call me after they speak to the partner and let me know what was said. They never called me. I complained to ** again and they set me up with another pickup, this time at 4PM on Saturday. Again no call no show-three in a week and I blew my entire Saturday. On monday I called and complained to ** and they said again they would call the partner. Again I told them to call me and tell me what was said. they never did. It is wednesday. They offered to find me a different partner and they did at $120.00 less money. That was the best they could do after wasting so much of my time. They are either wildly irresponsible or a complete scam. After all of this they should contract with the other partner and pay me the difference. they are terrible.

  

  Business Response

  Date: 08/31/2023

  We appreciate the opportunity to address the concerns raised by ****************** in his complaint. The Clunker Junker serves as a broker between vehicle sellers and local buyers, primarily consisting of junk yards and salvage yards. Our primary role is to facilitate connections. While we make every effort to ensure that all parties have a smooth experience, we do not exercise direct control over the local buyers or their vehicle pickups.

  To address a few of ********************** points:

  1. Concerning the pickup time disagreement: We have thoroughly reviewed our communication records and have no evidence of any contention regarding the pickup time with ******************. We have attached screenshots of our entire conversation with him for complete transparency.

  2. Efforts to coordinate the pickup: ****************** voiced his belief that we weren't adequately doing our job. However, our records show our team reached out to Reliable Wrecking on multiple occasions. We understand his frustration, but our influence over a third-party business is limited, as we serve as a mediator.

  3. Quality of customer service: I personally listened to all phone interactions and can confirm that our team remained courteous, helpful, and pleasant throughout. ********, our top-level partner coordinator, engaged in a discussion with Reliable Wrecking on Tuesday. Following this, they committed to a pickup on Wednesday. Unfortunately, they appear to have failed this commitment. We were only made aware of this through the BBB complaint received today.

  4. Resolution efforts: Given the challenges with Reliable Wrecking, we're reassigning ********************** transaction to another local buyer with an offer of $400. Recognizing the inconvenience caused, The Clunker Junker will cover the $50 difference, ensuring ****************** receives the original quoted amount. Due to the repeated problems with this customer, Reliable Wrecking has been suspended from our program.

  We regret the inconvenience ****************** experienced. We've taken active steps to resolve the situation and remain committed to our clients' satisfaction. We'll continue refining our processes to prevent such issues in the future.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Selling an older car to them , we were quoted an email offer and then when the driver got to your house, they quoted ** $100 less. I dont think its fair that they do that to people we wouldve never excepted the offer that they ended up giving ** we excepted the quoted order quoted value and thats not fair for them to do this. I responded out to the company. Never got a satisfactory response they pretty much just dont care so they can offer some thing and then change it and give you less for no documentation nothing

  

  Business Response

  Date: 06/07/2023

  Hi ****, I'm very sorry you feel cheated, but you have very conveniently left out the critical facts of the situation: The catalytic converter on your **** Buick Century has been REMOVED which was not disclosed when the offer was made. We have attached photographic evidence of the "straight pipe" that was welded in its place, this was provided by the local buyer. 

  I have also included screenshots of the MULTIPLE, LARGE, disclaimers on our website that you seem to have conveniently ignored. 

  We did nothing wrong here, our website is CLEAR that offers will likely change with a missing converter, and the BBB should discard this complaint entirely. It's like complaining that you were burned by touching a hot stove when there is a big red light that says "HOT". 

  Thank you, we will not be providing further communication on this issue and there is nothing here to resolve. This is absolute insanity. 

  -****