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Complaint Details
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Initial Complaint
08/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My mother's car was dropped off on Monday 7/25 for a chronic stalling problem. It was picked up on 8/4 and stalled twice on the way home. They picked up the car via tow and stated they would make it a priority to find the problem and there would be no additional charge as they did not fix the original problem. I was told on Friday the earliest we would have an update would be 8/8-8/9. I called today asking for an update and was placed on hold for ******************************************************************************************************************************** to a very rude person who said they have no update at all and have no idea when they will have an update.Business response
09/07/2022
This vehicle was towed at our expense back to our facility. The customer and the customer's daughter called us incessantly. Once the daughter got verbally abusive they decided to take their vehicle to another AAMCO. Work was performed and the vehicle had multiple other issues that they did not want to address. They actually owe us for extended diagnosis and we waived the fees and we were never reimbursed our tow fees.
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Contact Information
4453 Todd St
Palm Springs, FL 33461-3471
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.