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Built USA LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have bought 1 thing of ******* entires for 35$ after recovering text messages multiple times and even when you try to opt out of the bs marketing scam after realizing that they dont seem to be doing any giveaway of the gladiator or the 30,000$ cash , it seems as if ******* entries would be a c*** load considering every 5$ in only 5 entry , but Im sure tons of people have bought that package bdcuase its honestly ridiculous, but the giveaway ended on the 14th and still have not seen anything released about a winner or anything like that . Would love this to be me , no issues besides the very annoyance of the stupid texting messages. Lets see this giveaway actually happen and stop the over marketing of mass text message for entries in a giveaway that is very un realistic .

    Business Response

    Date: 02/01/2023

    Cameron... We did receive your $30 order that included ******* entries for the BUSA22 Giveaway. The BUSA22 Giveaway concluded on 01/12/2023 and the Winner was randomly selected on 01/16/2023 Thank you for your business!

    The answers to all of your questions and more can be found directly on our Website, BuiltUSA.com. We are a fully registered and bonded sweepstakes company. Our Terms and Conditions are predetermined by our team of talented sweepstakes attorneys and our federally recognized bonding agency. The Terms for each giveaway are posted on the website before the launch of that promotion. The Terms include the Promotion Period and Winner Selection Date. ********************************************************************

    The BUSA22 Giveaway began on 11/14/2022 and concluded 01/12/2023. As stated in our Terms, the winner was randomly selected and contacted on 01/16/2023 and the public announcement took place on 01/18/2023! **** G from ******* was randomly selected as the Winner. He will be here in a few weeks to claim his prize! You can find all of our Winners along with their prize claim videos at *************************************************************. We have one of the fastest Winner selection, notification and announcement processes in the industry.

    You can find images and videos of our Previous Winners enjoy their prizes on ******** and InstaGram! 

    If you wish to opt of receiving our marketing messages simply reply "STOP" in response to any text message or click the "UNSUBSCRIBE" link at the bottom of any and all Built USA emails. You can find these details in our Privacy Policy and several other spots on BuiltUSA.com. ******************************************************* at this time your information has been removed from our marketing systems. You are welcome to add your information, at a later date, if you choose to participate in future giveaways.

    I have included links and screenshots of all aforementioned information for your reference.

    Again, thank you for your business and please feel free to contact us directly with further questions.

  • Initial Complaint

    Date:10/31/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reviewed their ad on Instagram and initially decided to enter their posted drawing. It began to seem like a scam to me so I decided not to proceed with the entry. The company began contacting me by text and email badgering me to complete the entry. The email has an UNSUBSCRIBE button at the bottom but you CANNOT select it because it will not allow you to. I just want them to take me off their list and stop sending me communications of any type.Thank you,

    Business Response

    Date: 11/02/2022

     

     

    ****,

    Good morning. We are terribly sorry to hear that you are having issues "unsubscribing" from our communications. I have personally removed the email address *********************** from our database. I thoroughly reviewed all of our email boxes, looking for any communication from you asking to be unsubscribed, I did not find any indication that you ever attempted to contact us directly. If you are receiving our ************ communications, please reply "STOP" to any text message from the short code ***** to have your phone number removed from the database or provide your phone number in an email to ******************************* for assistance.

    Please note, aside from the functioning "UNSUBSCRIBE" button at the bottom of every email communication, there are 5 different areas on our website that guide you to our email, *******************************, for assistance.  We also have a "CONTACT **" customer communication page on **************************. 

    We highly recommend vetting a website before entering your personal information online. Thankfully, in this case, you are dealing with a secure site run by trustworthy people, willing to help you when needed. 

    Lastly, we are legally bonded and registered in all 50 states. You are welcome to verify our legitimacy with the **************** ********** of *********** and ******** Services. They oversee all of the sweepstakes conducted in the ****************.

    We would also recommend visiting BuiltUSA.com. Once you are on our website you will find all of the Official Terms and Conditions along with our Previous Winners Prize claim information. 


    https://builtusa.com/pages/busa21-terms-and-conditions

    https://builtusa.com/pages/our-previous-winners

    https://builtusa.com/pages/faqs

    https://builtusa.com/pages/contact-us

    https://builtusa.com/pages/privacy-policy

    https://builtusa.com/pages/returns-and-exchanges

    https://builtusa.com

Built USA LLC is NOT a BBB Accredited Business.

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