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          FreightCenter, Inc. has 1 locations, listed below.

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            Business ProfileforFreightCenter, Inc.

            Freight Forwarding
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.78/5stars

            Average of 51 Customer Reviews

            Customer Complaints

            32 complaints closed in last 3 years

            8 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/21/2017

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            FreightCenter, based in Palm Harbor, Florida, is a full-service 3rd Party Logistics company whose primary focus is to assist individuals and businesses with their freight shipping needs. From competitive rates to fully optimized and encompassed freight shipping solutions that handle needs for all types of businesses. Our goal is to create an all-in-one shipping solution service for our customers, complete with personalized attention and customer support powered by innovative freight solutions.

            Products & Services

            Freight Shipping, Transportation Brokers, Logistics Services

            Business Details

            BBB File Opened:
            2/11/1999
            Years in Business:
            25
            Business Started:
            7/1/1998
            Business Incorporated:
            7/12/2002
            Accredited Since:
            7/21/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of MC444954 for this business, issued by Florida Department of Transportation

            These agencies may include:

            Florida Department of Transportation

            (850) 414-4100

            https://www.dot.state.fl.us

            BBB records show a license number of USDOT2230011 for this business, issued by Florida Department of Transportation

            These agencies may include:

            Florida Department of Transportation

            (850) 414-4100

            https://www.dot.state.fl.us

            Type of Entity:
            Corporation
            Business Management
            • Mr. Matthew J. Brosious, President
            • Ms. Tari Brosious, Secretary
            • Ms. Alison Choiniere, COO
            • Mr. Marcos Arteaga, Director of Finance
            Contact Information

            Principal

            • Mr. Matthew J. Brosious, President

            Customer Contact

            • Mr. Matthew J. Brosious, President
            • Ms. Tari Brosious, Secretary
            • Ms. Alison Choiniere, COO
            • Mr. Marcos Arteaga, Director of Finance
            Additional Contact Information

            Fax Numbers

            • (727) 450-7808
              Primary Fax

            Phone Numbers

            Customer Complaints

            32 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/03/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I paid to ship a pallet of movie props. Made out of foam and pvc. I measured and weighed the pallet. I was given a quote and paid for it to be picked up. After it was delivered. Months later I got a bill saying I owed 600 more because it weighed 300 plus pounds. That is not possible. This company and a ton of complaints online for doing the same thing to other people. I believe this is a scam. They are trying to take me to collections
            Read More

            Customer Reviews

            51 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jason W

            03/05/2024

            Our experience with this business was awful. As a broker, they performed a bait & switch with the freight quote. We were quoted an amount and then double charged 10 days later due to "carrier adjustments". After disputing, FreightCenter replied with a reason which we proved was a lie. Then, FreightCenter and the carrier changed the reason for the adjustment. When we asked for additional support to justify the adjustment, FreightCenter failed /refused to provide and simply replied they were unsuccessful in disputing the charge with the carrier. FreightCenter will most likely reply to this review with "reasons" why this happened always defaulting to the fact they're simply the broker and stuck in the middle. The point to understand is that they will attempt to charge you more, costing you time to dispute. If they can't help you, why use them? DO NOT USE THIS COMPANY.


            FreightCenter, Inc. Response

            03/06/2024

            Thank you for your feedback and we apologize for the inconvenience and the experience youve had with FreightCenter.


            We understand billing adjustments are an inconvenient part of the shipping process and we do our very best to ensure our shippers avoid them at all costs.


            With your shipment, the delivery location is gated, and the driver has to stop to be let in.  This is what is known as Limited Access.  The carrier charges a fee for that. Your sales representative did not add that charge on the front side of your shipment.   Because of that, we are removing the charge from your shipment.  The credit card that you used for your shipment will be refunded by end of business today.


            Again, we apologize for your experience as this is not the standard FreightCenter experience. If you have any additional questions or if we can provide further assistance, please feel free to contact us.

            The FreightCenter Team


            Local BBB

            BBB of West Florida

            BBB Reports On

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