Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had same issue as the complaint on 2/20.. I was at the car wash on 3/9/25....I paid...followed green arrow in....nothing...then flashes red

  Business Response

  Date: 03/25/2025

  For Ms. ****** *****, We are very sorry you had a problem entering our Car Wash. Please be sure to follow the Green Arrow into the Car Wash and Stop when the Red Arrow appears. Here is a CODE for you to get a complimentary Car Wash - CODE = ********. Enter the Car Wash Pay Station and put the CODE in to receive a $20.00 Ultimate Car Wash. Please come back soon, Thank you.

  Sincerely,

  **** K. *****

  CCW Wash, LLC

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 18, 2025 I purchased a $14 car wash. My receipt reference number is ***********. I pulled in after the car before me was finished and nothing happened. I've used this car wash in the past with no problems. This time the stop/go indicator light was green so I didn't think anything of it. Then some recorded message kept playing but it was unintelligible. I drove around and went through again (no one behind me at the time) and still nothing happened. As I left in disgust another car pulled in and the was worked perfectly. No one answers the phone listed in the internet or on the receipt. DEMANDING A REFUND!

  Business Response

  Date: 03/01/2025

   

  Dear Mr. ****** *******,

  Sorry you had a problem with our Car Wash. Please use the Code - ******** for our $20.00 Ultimate Car Wash. We appreciate your business very much and hope you will return soon.

  Take care,

  **** *****

  CCW Wash, LLC

  *********************

  Customer Answer

  Date: 03/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to receive a carwash from Curlew Car Wash located at 2545 Curlew Road, on Wednesday May 8 at 16:21:44, per the reciept. The wash started and stopped midway through the soap. The car wash stopped. I called ************, phone number on the receipt, keeps saying "failed call". I found another phone number online, but it just rings and rings. I have no idea who to contact, but they have my $10 and I have no clean car. I been their before without issue. Things happen but I do not have a way to contact them.

  Business Response

  Date: 05/10/2024

  Dear ************, 

  We are very sorry you had a problem at Curlew Car Wash, our machine did malfunction recently. I am going to give you a Code for  an Ultimate Plus $18 car wash, the Code is ********. Go to the wash and press the Code button and then enter the number I just gave you. Thank for coming in and we hope you will return often. 

  **********************

  CCW Wash, LLC

  Customer Answer

  Date: 05/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Carwash not start to wash my car.Hello! At carwash (******************************** abd US19, paid $18 for best wash then took me maybe 5 minutes to get in to the carwash mashine, when I was coming l, mashine asked me to exit and my car was not washed.I called ********** phone number from receipt but no answer.When ill get code to use this my purchased carwash entry I'll be happy!

  Business Response

  Date: 05/10/2024

  Dear Mr. ********************* are sorry you had a problem with our car wash. We appreciate your business and hope you will come back soon. Here is a Code for a Free $18 Ultimate Plus Car Wash with our compliments: Code ********, push the button Code and enter that code number for a free car wash. Thanks again for your business.Take care,

  **********************

  CCW Wash, LLC

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to receive a carwash from Curlew Car Wash located at 2545 Curlew Road, ***********, ******* on Sunday, March 10, 2024. The time stamped on the receipt was 15:05:12, but It was actually 16:05:12. Sunday was daylight savings time switch over. I had waited in line for 20 minutes for my turn. The truck in front of me was getting a wash. I put in my info. and credit card and was waiting. All of a sudden the lights on the signs went out. The kiosk said "wash not currently available". The man in the truck finally drove out. I feel the wash stopped in the middle of his wash. Then the kiosk said it's normal text, but there were no lights on the sign. I drove in anyway. I sat, but no wash started. The phone number on the receipt keeps saying "failed call". I found another phone number online, but it just rings and rings. I have no idea who to contact, but they have my $18 and I have no clean car.

  Business Response

  Date: 03/12/2024

  Dear ******************,

  We are very sorry you had a problem with our Car Wash last Sunday. I'm not sure exactly what happened but you did not receive the wash you paid for. Here is a code for another Ultimate Plus Car Wash - ********. This code is good until May 15, 2024. Value is $18.00. Please accept this with our apologies and come back to see us again. Thank you, **********************, 24/7 Curlew Car Wash

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used to use this car wash often before they changed the equipment and it always did a good job. Went back today, 9/22/22, wouldn't accept my credit cards 3X, had to pay cash. The "wash" did absolutely nothing. My car looked exactly the same as before. When I got home I saw that the cover to my antenna had been ripped off. I went back to find it and the manager happened to be there. I showed him my car and he told me it never would have cleaned it, the dirt was oxidized on and would need to be waxed off. It didn't even clean the windshield. I asked for my $15 back and he refused. He was really rude. He had the antenna, i grabbed it from him and when I got home I washed my car myself and the dirt came off with no effort. Aside from my $15 I'm asking for the money it will cost me to repair my antenna. I just got the estimate from the KIA ********** at $761.21, not including the cost of transportation and inconvenience of having to wait 3 hours for the work to be done. Photos show my car AFTER the wash. You can see a small section of the hood that I washed myself.

  Business Response

  Date: 10/12/2022

  **************** did come to see me last week regarding her car wash. She had purchased our Ultimate Car Wash. The car wash washed and came out clean. She did have many oxidation marks on her hood. I showed her how these would not come off in a car wash. I rubbed them with my finger and could not remove any of the oxidation marks, my finger however was not dirty as I showed her because the car was clean. A car wash will not detail a car and remove oxidation. This would require a complete detail to remove. I suggested she have her car detailed and then I offer her a free Ultimate Plus car wash code. She did not want our free car wash. She also  complained about the wiper tracks on her windshield and I pointed out that our car wash could not remove these either on a vehicle that was so badly oxidase. She also asked if I could find and return her antenna shield, I found it in our lost and find and returned it to her. I explained that we cannot control lose items on any vehicle. This is explained on a sign before you enter our car wash. She grabbed the shield got into her car and sped off at a high rate of speed. She was right, we had no credit card capability and had a sign up telling customers to use only cash. We were waiting on ******** Communications to come and replace our router so we could again use credit card sales. I am very sorry **************** was so irate and angry. I would still be willing to give her a code for an Ultimate Plus car wash. I do suggest she gets her car detailed soon, the oxidation will eventually ruin her paint if left untreated. It appeared her car had not been washed or cleaned in quite a long time.  

  Customer Answer

  Date: 10/14/2022

   
  Complaint: 18116475
  
  I am rejecting this response because:

  Dirt does not "oxidize" on a car. He rubbed the hood of my car with a dry finger to "prove" that the car wash would not have cleaned it. As my photos show, I was able to come home and wash my car myself and the dirt came right off with no special treatment. I have never been through a car wash that did absolutely nothing to the dirt on my vehicle. I have also never been through a car wash that ripped my antenna off. As I previously mentioned, I used this same car wash facility for years before the new equipment was installed with no complaints and no issues. As you can see in my enlarged photo of the car wash (attached, which happens to include the owner), the sign says it is not responsible for "telescopic antennas" and "*********** Installed Items". My car, a 2017 KIA ******** does not have a telescopic antenna, as you can see in my previous photo, and it was most definitely factory installed as it came with the vehicle. Probably close to 100% of newer SUVs have that type of antenna, they are not removable, and it should not prevent an owner from using a car wash. It was not loose, and should not have been affected by a "Touch-Free" carwash. The owner admitted he had my antenna and gave it back to me, so obviously it came off at his facility. He seems to be more concerned with my attitude than with the issue at hand, and takes no responsibility. Why would I possibly accept his offer of another free "wash" and risk any more damage to my car given my experience? I stand by my initial request to be reimbursed for the cost of the $15 car wash as well as the $761 to repair my antenna, in addition to the cost and inconvenience of travel and time spent to have it repaired by the KIA ********** in *********************. If I had not gone through the Curlew Car Wash, it would still be on my car. 
  
  Sincerely,
  
  *************************