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Business Profile

Fulfillment Services

Palm Coast Data

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fulfillment Services.

Complaints

This profile includes complaints for Palm Coast Data's headquarters and its corporate-owned locations. To view all corporate locations, see

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Palm Coast Data has 4 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The online login for **** Coast Data Management has a Captcha requirement that is impossible to satisfy. My password was found in a data breach and I just want to log in to delete my account with its breached password. But the captcha will not let me log in. There is no way to connect with anyone at the company so I can request to delete my account.

      Business Response

      Date: 03/01/2024

      RE:

      ***** ****
      ***** ***** ****
      P****** ** *****

       

      We will need the name of the magazine before we can address Ms. ****** concerns.

      Customer Answer

      Date: 03/06/2024

      I do not have any idea what the namenof the magazine was. I had a login to **** for years ago and the password was involved in a security concern. I want to reset the password, but there is no way to do so . The CAPTCHA situation needs to be addressed by this company if nothing else.

      I am sorry for my delay replying. I have been in a long conference with little time to address emails.

    • Initial Complaint

      Date:02/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a subscription to **** ***** ********. I have missed receiving 6 magazines. I have tried calling them but I can't get through. We also sent them a letter that was returned to us. There is no answer for customer service.

      Business Response

      Date: 02/02/2023

      **** ***** is no longer handled at our office. Please see the attached response from **** ***** *********** **.

      Business Response

      Date: 02/06/2023

      **** ***** ****



      ****** **



      ** *** *****



      ****** ** **********



       



      February
      6, 2023



       



      BBB of ********* *******(************* **)

      **** ***** ****** ***** ***

      ************, *******



       



      Re:  ***** ******; File # ********



       



       



      **ank you for
      notifying us of **e complaint filed by ***** ******, re: **** *****



       



       



      Please inform
      ***** ****** **at **** ***** is no longer handled at our office. **** *****
      left our business in October 2021. We no longer have any access to subscriber
      information.



       



      I am very
      sorry for any inconvenience **is may have caused. I can only sugge** contacting
      **e company directly.  Please contact **e
      telephone number available online:       ***** ******** for additional assi**ance.



       



      If you have
      any additional que**ions or concerns, please do not hesitate to contact me
      again.



       



       



      Sincerely,



       



      ******* *********



      C/S Client Service Representative



      CC: ***** ******



             
      *** *** **



              
      ************ ** *****

    • Initial Complaint

      Date:01/03/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 12 issues of ********** ********** for $42.00 on Oct.11,2022.The order was made
      from your websites ordering page(*****).My Debit card was used.
      It is now Dec.22,2022 & I have not received anything.I have tried to contact you thru your
      contact page but am not getting any help at all.All you do is refer me to somewhere else & never get a respond.
      Even called ***** & spoke to a supervisor,(That's what she claimed).She told me that it takes 8 weeks to get my crossword issue sentto me & that I definitely would get it by Dec.16.
      Didn't get anything.
      Since your not sending me anything that I paid for I am demanding my money back.
      I want my $42.00 returned to me,pronto, or this complaint will go to several corporate orgs.
      I also sent a Certified letter to the *** Address on Dec.22.Still no answer.Maybe the BBB can help me &

      Business Response

      Date: 01/09/2023

      ********** **********



      ** ***  *****



      ****** ** **********



      **************



       



      January
      9, ***3



       



      *****
      *********



      BBB of
      Northeast Florida (************, FL)



      **** *****
      ****., Suite ***



      ************,
      ** *****



       



       



      Re:  ******* **********; File
      #       ********



       



       



      Thank you for
      notifying us of the complaint filed by ******* **********, re: **********
      **********.



       



       



      Please inform
      ******* ********** that I have cancelled the most recent subscription order and
      issued the full refund of $42.00 to the credit card on file. ******* should see
      the credit on their statement shortly.



       



       



      I am very
      sorry for any inconvenience this may have caused. If you have any additional
      questions or concerns, please do not hesitate to contact me again.



       



       



       



      Sincerely,



       



      ******* *********



      C/S Client Service Representative



       



       



       



       



       



      CC: ******* **********

              ****
      **** **

              ********, ** *********

      Customer Answer

      Date: 01/09/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





      Regards,



      ******* **********




       

       I'm not even sure that I will be getting my money back but I will be waiting.

      Needless to say I will not be ordering from ***** ********** ever again.Maybe the manager or supervisor ****** ** ***** *******

    Palm Coast Data is NOT a BBB Accredited Business.

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