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Business Profile

Passports and Visas

US Passport Online LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Passports and Visas.

Important information

  • Customer Complaint:
    This company is not affiliated with the US Government in any way.
    BBB strongly encourages consumers to read and understand all terms and conditions provided on the website before accepting them and proceeding with a purchase.
    There is a non-refundable $45 processing fee associated with all orders processed through US Passport Online LLC.

Complaints

Customer Complaints Summary

  • 205 total complaints in the last 3 years.
  • 56 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/29/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 6/29/2025 ******************************************* I want to do an online passport renew, but this is not an official online passport renew website, and it still require to mail in the application and not online renew.

  • Initial Complaint

    Date:06/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a FRAUD!!! It states its for pssports to only find out this doesnt help with passpprts and i can do this for free.. THIS IS A SCAM AND I WANT A REFUND!!!

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This transaction took place on 6/20/25. This website was very misleading in that it leads you to believe that you are actually "filing" a request for your passport renewal when really all they do is charge you for a pdf of the form after they take all of your personal information. I would like my refund of ***** and I am also leaving a complaint/bad review with BBB so others are not scammed

  • Initial Complaint

    Date:06/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In an attempt to file for a passport, this website was the first to pop up. The website said it would take my personal information, review it and then email me the documentation that I could take to an in person office to submit for my passport. I never received the email and when I try to call the number associated with the charge to my debit card, it is a what'**** number. I am concerned that they have all of my personal information.

  • Initial Complaint

    Date:05/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After searching online to submit for passport, I find out that this is a fraudulent site that disguises itself as the ACTUAL website to submit your passport request, when in fact, it is a site that prepares a PDF that you could do for free. Fee was $88. Now I am seeing multiple complaints, and yet, this business is still allowed to disguise itself without noticeable prompts that alert you to the fact that you are paying money for nothing, that you are not on the passport site, and that you are being tricked.

  • Initial Complaint

    Date:05/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company agreed to refund me when my travel plans changed, and I no longer required their services. I tried several times to get my money back after checking my Discover Card online reports and saw there was no credit placed back to my card. I tried to call them, and it's all automated, and it kept saying they couldn't validate my email or cell number I used and hung up on me. I don't know what else I can do; please help.

  • Initial Complaint

    Date:05/02/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against [Agency/Creditor Name] for wrongfully reporting me to the ************************ for passport denial due to alleged unpaid child support without providing any prior notice or opportunity to resolve the matter. I was not informed that my passport eligibility was at risk, nor was I given a chance to address or dispute the balance before the hold was placed. This lack of communication has caused undue hardship and violates basic due process rights. The ************* has affirmed that the right to travel is a protected liberty interest, and such a significant restriction should not occur without notice or legal recourse. I am requesting the immediate release of the passport block and formal acknowledgment of their failure to follow proper legal and ethical procedures.

  • Initial Complaint

    Date:04/26/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $85.83 by US Passport Online LLC to fill out free forms from the government for a passport. I input my credit card info and the payment was accepted.

  • Initial Complaint

    Date:04/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/16/25, I paid $184.80. I clicked online thinking this was an application for a passport but I found out after applying and paying that this was not a US government site and is a scam. I have been unable to contact them at the phone number they have listed.

  • Initial Complaint

    Date:04/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a passport 2/2025 sent in all required documents including my current passport. Have not received my passport as of today.

US Passport Online LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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