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Business Profile

Online Retailer

Fitteam Global LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to cancel my account. The company refuses to return my multiple telephone calls and all they do is tell me to "Leave a Message" - For some reason my Username and Password does not work - my requests for access to my account does not work. They appear to be a scam.

    Business Response

    Date: 11/25/2023

    Good Morning, 

    *************************** is not a customer of **********************.  HIs wife *********************** the account holder.  When ******************** first reached out to us we advised him that only the account holder can request cancellation.  Being that his name is not on account number ******* ******************** would need to have ***** reach out to us and request cancellation.  ******************** does not seem to know the terms of 3rd party disclosure or what they mean.  ***** reached out to us on November 11th, 2023 at 8:16am and requested cancellation.  At 9:58am on that same day we purged ******************** account ********* and informed her of the transaction via e-mail (see attached).  Then on November 23rd (Thanksgiving Day) ******************** reaches out to us again requesting cancellation of his wife's account.  Our office was closed however, I took the time out of my my schedule to respond to the inquiry and told him that the account had been canceled 2 weeks prior and that *********************** had already been informed.  I do not know what the communicative boundaries are between ******************** and **************** however, this matter has been closed on our end for over 2 weeks.  The next step will be to block him from contacting us as this is bordering harassment. 

    Customer Answer

    Date: 11/27/2023

     
    Complaint: 20854377

    I am rejecting this response because:  ***************** fabricated the emails that were reported as sent to my wife.  My wife checked her inbox and spam folder on the dates reported on their sent emails.  We can assume the account has been closed but will have to wait to see if shipments stop.  I am shocked that this merchant manufacturers fake emails to try to demonstrate cooperative support of a customer.  This is the lowest form of scamming what was a long term customer.  They accuse us of harassment which is a farce.  I accuse them of unethical conduct by their own actions.   We all know that an email has tracking details which the two representing an interaction did not.  BBB should keep these frauds on their records.

    Sincerely,

    *************************** and ***********************

    Customer Answer

    Date: 11/27/2023

    My mistake - we are accepting the business' response.

  • Initial Complaint

    Date:11/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product tastes like poison, I contacted them to return it, they continue to tell me I must return all including the empty packets which I do not have, "as per their customer agreement", which does not exist, the links provided lead you back to the homepage - *********************************************************.

  • Initial Complaint

    Date:04/23/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a long time customer of this business. I have funds automatically deducted each month when an order ships. This month ,April,, fitteam global withdrew funds from my account and shipped product on April 7, 2023. I have attempted to contact fitteam global about this situation of not receiving my order this month. I was told if I did not receive it by Apri 21 to contact them. Normal time frame to receive product is 7 to 10 days. I have tried to contact fitteam global regarding my April product not received and get no response about a replacement order expedited or refunding my April payment they took from my checking account .

    Business Response

    Date: 05/26/2023

    Good Morning,

    There seems to be some confusion. 

    FITTEAM Global **************** sent ************** a replacement for her missing product on April 26th, 2023 and said parcel was delivered on May 2nd, 2023. 

    Please see the link for the tracking number below:

    ******************************************************************************************************************

    Attached are screenshots showing that we replaced 2 bags of FITTEAM Fit for ************** and they were delivered to her address on record. 

    The business looks at this issue as being resolved. 

     

Fitteam Global LLC is NOT a BBB Accredited Business.

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