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Business Profile

Air Conditioning Contractors

All About Air Conditioning & Refrigeration, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 22903470

    I am rejecting this response because: The unit has leaked from day one. Still leaks to this day! They have been here several times for the leaking problem again from day one and it still leaks today. They sold me a bad unit replace it or refund . They replaced the coil the entire coil on that service call. Still leaks!

    Sincerely,

    ***** ********

    Business Response

    Date: 03/04/2025

    March 1st 2021 a new a/c system was installed. 

    March 12th 2024 we found a defective evaporator coil that was leaking refrigerant. The coil was coved under manufacturers warranty but unfortunately there is no labor warranty. As the installing company we do have a 1 year labor warranty on new systems we have installed. The labor cost was approved by Mr. ******** before the new coil was installed. After the job was completed Mr. ******** told us he would not be paying the bill.

    We have not made any attempts to collect on the past due bill.

    Business Response

    Date: 03/28/2025

    The system was installed 4 years ago and still has manufacturers part warranty. Our labor warranty on new systems is 1 year. The evaporator was replaced 1 year ago and the customer refused to pay the labor bill that he agreed to.  Any licensed HVAC contractor can repair and obtain warranty parts for this system. 

    Customer Answer

    Date: 03/28/2025

    Why has the ** unit leaked since the day they put it in. You can request their service calls to my house in the unit continues to leak to this day. They sold me a faulty unit. They know it and I know it.

    Customer Answer

    Date: 03/28/2025

    Why has the ** unit leaked since the day they put it in. You can request their service calls to my house in the unit continues to leak to this day. They sold me a faulty unit. They know it and I know it.

All About Air Conditioning & Refrigeration, Inc. is NOT a BBB Accredited Business.

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