We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Air Conditioning Contractors

All About Air Conditioning & Refrigeration, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    All about air conditioning installed a brand new air conditioning system March 2021. The system continues to leak coolant to this day and when I complained about it, they tried to make me pay $800 for a new coil that was only three years old Completely incompetent and unprofessional my air conditioning. Unit continues to leak to this day with numerous refills on the coolant that continues to leak.

    Business Response

    Date: 03/04/2025

    March 1st 2021 a new a/c system was installed. 

    March 12th 2024 we found a defective evaporator coil that was leaking refrigerant. The coil was coved under manufacturers warranty but unfortunately there is no labor warranty. As the installing company we do have a 1 year labor warranty on new systems we have installed. The labor cost was approved by Mr. ******** before the new coil was installed. After the job was completed Mr. ******** told us he would not be paying the bill.

    We have not made any attempts to collect on the past due bill.

    Customer Answer

    Date: 03/04/2025

     
    Complaint: 22903470

    I am rejecting this response because: The unit has leaked from day one. Still leaks to this day! They have been here several times for the leaking problem again from day one and it still leaks today. They sold me a bad unit replace it or refund . They replaced the coil the entire coil on that service call. Still leaks!

    Sincerely,

    ***** ********

    Business Response

    Date: 03/28/2025

    The system was installed 4 years ago and still has manufacturers part warranty. Our labor warranty on new systems is 1 year. The evaporator was replaced 1 year ago and the customer refused to pay the labor bill that he agreed to.  Any licensed HVAC contractor can repair and obtain warranty parts for this system. 

    Customer Answer

    Date: 03/28/2025

    Why has the ** unit leaked since the day they put it in. You can request their service calls to my house in the unit continues to leak to this day. They sold me a faulty unit. They know it and I know it.

    Customer Answer

    Date: 03/28/2025

    Why has the ** unit leaked since the day they put it in. You can request their service calls to my house in the unit continues to leak to this day. They sold me a faulty unit. They know it and I know it.

All About Air Conditioning & Refrigeration, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.