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Business Profile

Brake Services

Midas Of Melbourne

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Midas Of Melbourne's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my car to be serviced here on May 24, 2024 before my family and I went on vacation. When we started our journey back home, the check engine light came on, the car started making a strange sound, and it started chugging when I stopped. It was a Sunday, so my family and I were stranded 9 hours away from home until we could get the car assessed the next day. I took it to get serviced Monday, and they determined negligence by the person who completed my oil change on 5/24/24. They screwed on the oil filter so hard it broke the seal causing all the oil to leave out of my car. I am seeking compensation for all charges incurred due to this negligence and lost wages as my boyfriend and I had to miss one day of work. I am also seeking a refund for my original service. The total is around $800.

      Customer Answer

      Date: 06/19/2024

      Is there any update on this? I have been waiting several weeks. 

      Business Response

      Date: 07/06/2024

      I have attempted to reach out to our customer several times today. 

      On 3/8/24, *********************** arrived to our facility to have work done to her vehicle which totaled to the amount of $842.30.

      On 5/25/24, ****** returned to have only an oil change performed at our location, for the total cost of $57.66.

      Please see attachments for reference. 

      I have attempted to contact ****** in regards to her most recent visit on 5/25. From what I am understanding, there has been a problem that occurred on her last oil change performed with us. 

      The oil filters used on the ** vehicles equipped with 2.4L engines have proved to have defective seals (an O-ring) that has caused us multiple issues recently, where the seal does not sit correctly after replacing it with a new one, and causes oil to leak from it after it has been replaced. We have recently corrected this problem by completely removing this batch of oil filters and acquiring a different brand of oil filters. It is unfortunate that ******'s vehicle has undergone the same problem we have experienced with other customer's vehicles recently. This is a problem we have taken notice to this past month only and have been correcting since.

      I am willing to offer ****** a full refund for her oil change service, which was $57.66. 

      ****** mentioned receiving a refund of some $800, but that does not seem to be of relevance, being that, this cost/work was performed prior to her most recent service, and did not experience any problems between that service, and her most recent before she left for her trip.

      Again, I have attempted to reach out myself in order to provide my sincerest apologies for any inconveniences this defect in parts may have caused her trip. I will advise, if possible, if you ever experience any issues, to take it to a local midas if nearby, as we coordinate with all midas's nationwide, in order to take care of our customers during situations like this, at no cost to our customers.

       

      Best,

      *****************************

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