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Business Profile

Air Conditioning Contractors

Next Generation Air and Heat, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday, March 16, 2024 our air conditioner was not working and called Next Generation Air and Heat, our provider which we have had for over 10 years. They came immediately as usual, checked and found it could not be fixed. We decided to go with a new one with Next Generation, went over all our options with a name named ****, chose those we wanted and signed a contract for a new system to be put in on Tuesday, 19th. As part of this contract we stipulated that we needed the name to be under our new trust, "Ventrillo Family Revocable Living Trust" instead of *************************** as the contract was written. We also stipulated that we would need a release of lien at payment time. Neither of these happened nor are they fixed now, 28 April 2024. When finished we were presented with the bill and paid in full, I asked for the lien and were told that the office (*******) would email that. I have spoken with ******* a number of times by phone and an email on 24 April 2024 with no response to getting the lien release. This was the last of our savings and would not be able to pay again if a lien was placed on our home for non-payment of Next Generation to their suppliers or workers. To sum this up we want: 1. 10 year warranty to have the correct name on Next Generation's forms, the service providers forms, and ********* forms. 2. The release of lien for anyone involved.

    Business Response

    Date: 04/29/2024

    There was never a lien attached to this property from our job, However, per customers request, We did send Lien release via email. Once the warranty company returns the warranty. Correction, we will get that to the homeowner as soon as possible.

    Customer Answer

    Date: 04/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I wish to add that the person who was responsible to send these documents to us had been out of the office with an illness for almost the whole month and that is why the documents were not sent at the time of service.  We have been with this company for over 10 years and have always been satisfied with them with regards to response time, technicians, and know when they recommend something that needs to be done that it does, etc.  They have also been very good when we have our yearly service call of letting us know of potential parts that *** be needed with the next year or two.  We will continue to be a customer. 



    Sincerely,

    **** And ***********************************

  • Initial Complaint

    Date:08/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My AC is under warranty by the installer. It stopped working. I was informed my repair would be at least 12 hours later in the Florida heat.

    Business Response

    Date: 08/28/2023


    Dear Mr. ******


    I hope this message finds you well. We wanted to take a moment to address the recent AC issue you reported to us over the weekend. We greatly appreciate your patience and the opportunity to assist you.
    We understand how important a functioning air conditioning system is, especially during the hot summer months. Call was dispatched at 8:52 and our technician arrived 10:26 and competed the repair We're thrilled to inform you that our team was able to respond swiftly to your call and successfully resolve the issue on the very same day. Our commitment to providing efficient and effective service is at the core of what we do, and we're delighted to have met your expectations.
    At Next Generation Air & Heat, we understand that AC problems can be particularly frustrating, and we're pleased that we could get your system up and running promptly. Our team worked diligently to ensure your comfort, and we hope that you're now enjoying a cool and pleasant indoor environment.
    If you have any further questions or concerns, or if you notice any issues with your AC system in the future, please don't hesitate to reach out to us. We're here to help and ensure that your cooling needs are consistently met.
    Thank you once again for choosing Next Generation Air & Heat   We value your business and look forward to serving you in the future.


Next Generation Air and Heat, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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