ComplaintsforSafe Touch Security
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Dear Safe Touch, I’m in receipt of your billing requests for September and October 2022. Please see the attached request for cancellation that was sent in June 2022. Safe Touch continues to bill me to this day, despite my cancellation request nearly four months ago. I also had a conversation with a customer service representative on August 23, 2022 and asked about the status of my cancellation (this was an inbound call regarding switching to a new system). The representative advised she would have someone call me the next day. I did receive a call the next day, but when I answered the party disconnected the call. I was not ever able to reach anyone else again. I am requesting that you cancel my service, effective June 20, 2022 when I requested it, or as near to that date as possible, depending upon your process for cancellations. I would like a return of the automatic payments billed in July and August, considering I sent my request in writing and it was disregarded for months. I would also like the attached billing to be cleared, as I sent a request for cancellation nearly 4 months ago. If you have any questions, please contact me at the phone number or email in the letterhead above. I have copied the Better Business Bureau, because frankly, I have doubts that this letter will be responded to either. Sincerely, ******* *******Business response
10/18/2022
We have since reached out to the customer. We are refunding the 2 payments that drafted since she requested the account to be closed, will clear the remaining balance, and close the account.Customer response
10/20/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because: I have not yet seen the July and August refunds. I'm not necessarily rejecting per se, I know it might take a few days for the refund to show. But I'd like to keep this open until I have confirmation that they returned the money to me. Thanks for your help!
Regards,
******* ******
Initial Complaint
02/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
INSTALLED CAMERA SYSTEM.....NOT WORKING. HAVE CALLED SEVERAL TIMES.THEY ARE BLAMING IT ON PORTS AND MY INTERNET PROVIDER. CHECKED WITH THEM. NO PROBLEMS ON THEIR END. NEED MY NEW SYSTEM TO WORK!!!Business response
02/22/2022
We have since sent a tech out and resolved this issue per the completed work order we have on file.Customer response
02/22/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,****** *******
Initial Complaint
05/18/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I contacted Safe touch last year about canceling my service and was told that the 5 year contract was not up and to call back in April of 2021 at no time did the representative inform me that I had to cancel 30 days in advance in writing. I called at the beginning of April and sense it was not the actual day of the contract to call back on the right day and again nobody informed me that I had to cancel in writing. I called on the day and then was informed that they had extended 2 years!!!!! I've wrote the email to cancel and then called and was informed that our service was canceled which I guess was just another lie on their part. Woke up this morning and low and behold another 57 dollars to Safe touch. I'm at a loss on what to do other than cancel my debit card and get a new number which is an issue all in itself and then I get sent to collections. I would never recommend to anyone to ever use this company.Business response
05/18/2021
We are closing the customers account, as well as refunding him the last amount he paid to us.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.