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Business Profile

Mailing Services

The UPS Store #4078

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came in October 22nd 2025 and purchased an overnight delivery for an envelope which was $55.89. There were two options ups and usps. The ups was sixty dollars and some change, and the usps was fifty five dollars and some change since there wasn't a difference told to me by the employee Justin, I went with the cheaper one and saved five dollars. I went to request a refund on the 25th and the employee at the UPS store told me, they don't guarantee u s p s, so my package didn't arrive until three days later, and the owner, Angie will not refund me. When I purchased the service, I asked what's the difference and I asked if I need to buy insurance to cover my envelope and everything the employee never told me that there was no guarantee for overnight delivery. The whole purpose of purchasing and spending fifty five dollars for overnight is to get overnight, not three days. If the employee had just told me that they can only guarantee their packages for UPS and it was sixty dollars. I would have gladly paid the extra five dollars to have my envelope delivered in 24 hours like I thought I was paying for.
    THIS is completely unacceptable And wrong. I called usps and they said that the third party (ups) should be the one to give me a refund, Not the post office because I purchased through a third party. If I had purchased through the post office I could have gotten a refund. The owner at UPS store also tried to say that the post office doesn't guarantee their overnights, either Which is not the case because I called and asked them specifically. Just like any other service, her employees should tell people.There's not a guarantee, so they'll buy the one that has the guarantee. Otherwise Angie ******, owner of the UPS store in Pace FL, should refund the money. It's that simple.

The UPS Store #4078 is NOT a BBB Accredited Business.

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