Business ProfileforSuperior Fence & Rail, Inc.

Job was installed July 13th 2023, 33% was put down on the $17,000 job. From the beginning with the sales rep (Jake C**) I repeatedly stressed this fencing (two yards) was for a dog boarding business. I made sure it was known it needed to be secure on the bottom as well as the gates. Within the first month (August 7th) dogs had gotten out under the fence from gaps and the front gate would not close. I contacted Doug M****** and he sent someone out the next week to put tension wire down and fix the gate. They left and the gate was still not fixed. I reached back out and they came back out to fix the gate. On September 12th the gates were not closing and able to be locked, again. I reached out to Doug (for the third time) and he sent someone back out to fix the gate. I mentioned I wanted different gates, as these were clearly not working for us. I offered to pay the difference. When someone came out the last time he said the gates were not installed correctly, the middle gate has a huge gap under it and should have never been placed there as well as needed PVC that he did not have at the time. I have had to put barriers so small dogs cannot get under the gate. Today (November 26th) I had a boarder (50lb) dog jump up on the gate and it completely swung open and the dog ran out. I do not know how many times I had stressed this beforehand and was assured these gates were sturdy and able to securely hold dogs in. At this point, I am tired of reaching out to the local Superior fence & rail as nothing seems to be fixed, only temporary fixes.