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Business Profile

Construction

Back 2 Basics Reconstruction LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    B2B came and demolition, migration treatment to my kitchen on 2/12/25. Submitted estimates to my adjuster same day. I received payment for B2B 2/14/25. Reached out to their representative ******* 2/26/25 was informed, that i would be contacted to setup appointment to finish the job. Never heard any communication from B2B. Due to B2B lack of communication, assumed that B2B was not in business anymore, had another vendor finish the job. On 3/12/25 was finally contact by B2B to schedule appointment. Informed them that job had been completed already by another vendor. Informed B2B to bill me their services, for which was for the demolition and migration treatment. They stated the amount was $2197.87.And a 40% canceltion fee of the total job. Additional $4200.00. Informed them that, I would be only be willing to pay original work done of $2197,87. B2B replied that a lien would be placed on my property for the amount of $6397.87 plus interest. In conculsion, B2B did not honor their part of the agreement to finish the job in a timely manner. Thank you.

  • Initial Complaint

    Date:02/18/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We began our engagement with this company on December 17, 2024, with an appointment scheduled for 4 PM. Unfortunately, ****** informed us of a delay, arriving nearly two hours late at 6 PM. Subsequently, the company proposed an after-hours service fee of $294.08 for their tardiness. The work completed was subpar, and the communication was inadequate, focusing solely on financial matters rather than addressing the issues at hand. Additionally, they required the full $20,000 upfront before starting any work. Upon expressing our interest in exploring alternatives, they threatened a 20% cancellation fee, based on their quote for the job. Their pricing is unreasonable, with charges such as $47 to reinstall a showerhead, $15 to remove a shower rod, $300 to secure a small closet system, and $4 per plate for outlet and light switch cover replacements. Furthermore, they left hazardous items on my childrens floors and walls, including a razor blade, sharp metal pieces in the closet, rusted nails, and screws. Despite providing evidence of their employees lateness and the substandard work, they remain unyielding on pricing.

  • Initial Complaint

    Date:12/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4 Sept 2024, I had a plumbing issue a toilet upstairs overflowed and the ceiling on the first floor was wet. Back 2 Basics Reconstruction LLC was called. They came out and said they could help with clean up and rebuild. I then filed a homeowners insurance claim with ****. B2B did the clean up and **** paid them. **** sent their preferred vendor for estimates. I spoke with the adjuster about using B2B for rebuild and there was no movement. B2B would not come out for an estimate on rebuild, I sent them **** preferred vendor estimate to piggyback from. I could not get a date for the rebuild from B2B until **** sent $5000. and it seemed that **** did not want to do business with B2B. I then spoke with Carbon Copy (USAA vendor) and they were able to come out the following week to replace floors in two bathrooms and a section of ceiling on the first floor. With the holidays coming up I went with Carbon Copy. B2B then said it would be a cancellation fee of 20% of total cost of project which is $2,200. They did not spend anything on materials or labor. I don't feel I should have to pay. if they are claiming time and effort then shouldn't that be taken up with ****.

  • Initial Complaint

    Date:11/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had work done on a bedroom in our home. The painting job initially done by the company was poorly done and no project manager came back to our home after the painters were finished to ensure quality work. Once the company came back out there were mistakes after each new coat of paint and we expressed that painters tape would help to ensure that the work done was quality. We were then told by the project manager that he "could not force the painter to use the tape and some people can paint without it". However, the painter is not one of those people. Three days after the repaint was done, the company reached out for the remainder of payment but the secured link was sent to the wrong number then a secondary link which was broken was sent. The next day we received a message that stated we had a late fee charge of $25 and would incur one for every day until the 18th at which point the account will be sent to collections. We have no problem paying the balance but we will not pay a late fee, especially for sub par work.

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a water damage in the master bathroom so I call the insurance company and file a claim So the adjuster ask me to get at least 3 estimate and the company that came over to dry out the water told me that they can write a estimate but before they do That I have to sign a Contract, I asked them Why and they told is part of the process So I signed and they sent One Estimate for I believe was 4900 dollars to the Insurance Adjuster and Then weeks later Another Estimate for *************************************************************************************** that The 2 estimate for Him are Not Valid So he advised Me to get a Company that would Write a Estimate and feels legit and explained everything ! So I told a Lady Name ***** ******* from Back 2Basics What the insurance company Adjuster told Me that The estimates are Not Valid So Before I Said Anything else She Treat Me to put a Lien on my Property if I Cancel the Contract and I don't pay the cancellation fees by August 14 ******************************************************************** Order to get a Estimate I don't Need to Sign a contract to Sent to the Insurance Adjuster and Second The Estimates , Remember was 2 Not One, 2 are Not Valid! So Please Help Me

    Business Response

    Date: 08/28/2024

    We explained to the customer up front that we are not a free estimate contractor. It is spelled out very clearly in the simple contract the home owner signed. Not only is the language in the contract very simple to understand and easy to follow, it is also highlighted in yellow so its not misunderstood.

    We submitted our estimate to the insurance carrier at the request of the home owner and was told our estimate wasn't valid because it wasn't written to his liking. This was simply ludacris but we obliged. We went out of our way to re-write the estimate and give him what he asked for and we were told it wasn't valid and he would be canceling the services. Our cancellation policy is again highlighted in yellow so it can not be misunderstood. We are not a shady fly by night company looking to go after home owners. We are a respected company in our industry who explains everything very carefully on the first day and then serve at our highest level of service to care for our customers throughout the process.

    In my opinion this customer is either trying to commit insurance fraud by having us write an estimate he is never intending to use to actually repair his home, or trying to not pay for the services and work we have put into this job by trying to slander us. If we write an estimate and the customer decides to keep those funds instead of paying us for the work we are contracted to do, they owe a 20% cancellation fee for all the work we have put in to that point. The 20% cancellation fee is now owed and interest is accruing currently. If the customer had chosen to be honest and asked for help we could've put him on a payment plan or even payment assistance as we have for hundreds of others who have asked. Instead he chose to insult my employees and violently threaten through text and email. Very un-called for. 

    I am ashamed that a person can try so hard to defraud a hard working company that serves the state to assist in sometimes horrible situations. It is appalling that our name is under attack from a person that is clearly in the wrong and trying to get himself paid for work we not only contracted, but also performed. This is disheartening.

    Customer Answer

    Date: 09/04/2024

     
    Complaint: 22079774

    I am rejecting this response because: is Not Me **** the estimate and Remember was 2 Estimate and ************ was in the process to Write a Third estimate **************** Adjuster ***** ******* from *************** was the person who Rejected the estimates base on Inconsistentency with multiple estimates, Also I reach out to your company and I Receive a Email Stating that ************ Don't want to do Business with Me

    Sincerely,

    Liniers ******

Back 2 Basics Reconstruction LLC is NOT a BBB Accredited Business.

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