Reviews

Review Details

• Review fromKevin T

  Date: 08/31/2024

  1 star
  On April 26, 2024, homeowners discovered an overpayment of approximately $293.00 on our account with CMS and requested an immediate refund through the CMS Homeowner portal. CMS explained that they had mistakenly applied another homeowner's assessment payment to our account in March 2024, resulting in a remaining credit of $58.94. Our home address was verified via the CMS portal, and CMS assured a refund.
  
  However, by August 12, 2024, the homeowners had yet to receive the $58.94 refund. Resorting to legal action, the homeowners attorney sent a demand letter to CMS and the homeowner made another request for the refund via CMS portal. Only on August 28, 2024, did the homeowner finally receive a refund check from CMS.
  
  On August 12, 2024, the customer faced difficulty in accessing the April 26, 2024 entry on the CMS portal. Despite efforts from a CMS employee, they were unable to locate the message. The Homeowner was referred to another CMS employee for assistance and left a voicemail for Sergio (CMS Employee) on August 19, 2024, as instructed. However, as of August 30, 2024, the homeowner had not received a call back for technical support with navigating the CMS portal.

  Community Management Specialists, Inc.

  Date: 09/17/2024

  ******************** recent concerns about accessing the portal are unfounded. Based on our portal records, we have not identified any issues with access. In fact, **************** has successfully logged in multiple times without encountering any problems per the records and also recently changed his password.Additionally, we sent **************** a message through the portal with instructions on how to access old messages, should he need to review them.Regarding the refund check, our records indicate that it has not been cashed to date.If there are any further issues or if **************** needs additional assistance, please let us know, and we will be happy to help resolve them.

  Kevin T

  Date: 09/25/2024

  The review was written to address a concerning incident regarding a missing or deleted entry dated April 26, 2024 and *** not following through on a promised payment. Despite attempts to access this entry in *** portal and reaching out to the *** Staff via email, the matter remains unresolved. This information was also shared with the Better Business Bureau prior to the posting my public review. After conducting a review of public records, reviews, and reflecting on my own personal experiences, it appears that *** has a history of challenges in record-keeping, customer service, and integrity. Some instances have been identified below to highlight these concerns:During a routine review of my homeowner records, I discovered a payment made around January ****************************** my ledger until April 2021. When questioning ***** ***** about this delayed entry, he failed to provide adequate explanations or supporting documentation for the alleged notifications. Instead, Mr. ***** resorted to intimidating and harassing behaviors, including unwarranted inquiries into my other properties and employer, as well as threats of legal action publicly at an HOA meeting following my filing a complaint with the state of ******* . This behavior extended to disrupting the meeting with antagonistic remarks despite repeated requests from board members to ******** ***************, an ********* or their representatives allegedly reported instances where *** displayed a disregard for budgetary constraints, unauthorized expenses exceeding $300, discrepancies in bookkeeping, missing checks, duplicate payments, failure to furnish requested lien claim proof, incomplete corporate reporting, and excessive office-related *************** *************, a ********* president allegedly resigned citing challenges in communication with ***, indicating a lack of cooperation from the company. Additionally, another HOA in ************* or their representatives accused *** of failing to provide original financial records, opening unauthorized bank accounts in the association's name, and withholding critical banking documentation.These incidents collectively raise concerns about the operational practices and professionalism of *** and should prompt a thorough evaluation of their practices and interactions with clients.

• Review fromMarique B

  Date: 10/26/2023

  5 stars
  CMS took our poorly managed HOA and turned it around in less than a month! They are all extremely professional, respond to emails or calls within the same day and are ready to assist in anyway they can. At board meetings they are organized and well prepared, keeping the meetings orderly and calm. They explain fully any resident or board members question. We as a community are extremely happy with how CMS manages our community. Best decision that we ever made.

  Community Management Specialists, Inc.

  Date: 11/02/2023

  Marique,
  Thank you for taking from your valuable time to provide our firm with such a positive review. We strive to provide the highest quality of customer service to all of our customers on a consistent basis. It is always rewarding to know that our efforts have made a positive impact on our valuable customers. Your comments were particularly encouraging, and we will share with the staff. It motivates our team to continue delivering exceptional experiences to all our customers. We take pride in our commitment to higher customer service and your feedback reaffirms that we are on the right path.

• Review fromKim N

  Date: 08/24/2023

  1 star
  Kevin runs board meetings like a narcissistic dictator with blatant disrespect for others and lack of professionalism. He goes through the whole meeting in a very mundane fashion, hasty and directly advising the Board what kind of decisions to make and how much to charge people for fines. His recommended charges and fees are predatory. He takes advantage of situations like unanswered mail to continue to escalate and add charges to fees, excessively. He finds no other way to contact people like a phone call or an email. If you travel a lot for work and don’t check your mail often, by the time you do, those fees have tripled! I am also a single mother, full time worker and full time student. His employees never explained the process, the fees, or gave me access to him or information about the next board meeting. When I tried to explain this to the board when I was offered an opportunity to make a comment, he rudely interrupted me saying “You’re beating a dead horse.” He basically runs the entire meeting himself like an entitled owner, when in fact he is employed by the home owners of the community! The audacity and entitlement of this man to speak to me in the way that he did, with utter disrespect is appalling. He needs to check his manners and the Board needs to check him! He needs to listen to home owners comments and suggestions and not the other way around! He needs to find better ways to inform people and reach people and encourage owners to work together! It is no wonder that only 3 people attended the meeting, other than the Board Members. Who wants to attend a meeting with such an abrasive and verbally abusive person like him? I’ll be surprised if I attend again!

  Community Management Specialists, Inc.

  Date: 08/29/2023

  Dear Better Business Bureau,
  
  I hope this email finds you well. I am writing to address a recent complaint that has been brought to your attention regarding a homeowner who is delinquent in paying their homeowners' dues. We appreciate the opportunity to clarify the situation and provide you with accurate information.
  
  We understand the concern raised by the homeowner, and we would like to emphasize that the decision regarding the collection of homeowners' dues is not made by our management team. Instead, it is a decision made by the Board of Directors, who hold the authority to manage the finances and operations of our homeowners association.
  
  Our role at CMS is solely that of a messenger, conveying decisions made by the Board of Directors to homeowners and ensuring effective communication between all parties involved. We are committed to transparency and fairness in all our interactions.
  
  It is important to note that the Board of Directors makes these decisions after careful consideration of various factors, including the association's financial obligations and the well-being of the community as a whole. The decisions made are intended to maintain the quality of life within the community and ensure the continued availability of essential services.
  
  We encourage the homeowner to engage directly with the Board of Directors to discuss their concerns and seek a resolution that addresses their situation. Our team at CMS is here to facilitate this communication and provide any necessary information to ensure a productive dialogue.
  
  We greatly value the integrity and reputation of our homeowners association, and we are committed to addressing any concerns in a fair and equitable manner. We kindly request that you consider this additional information as you review the complaint filed with your organization.
  
  Thank you for your attention to this matter. Please feel free to contact us if you require any further details or clarification.
  
  Sincerely,
  Kevin Davis
  LCAM / CMS, Inc Owner
  [email protected]