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Business Profile

Tree Removal

Derek Alford's Tree Service LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/20/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/21/2023, Derek Alford's Tree service was hired to fully remove (3) oak trees in front yard, trim palm tree by driveway and remove cherry laurel saplings by fence. The company made a mistake and tried to cut down the 20' queen palm tree they were hired to trim leaving a 14'' cut that was 3" deep. When I spoke with Frazier on 3/28/23 @ the company, they admitted that Derek (Owner) misread the invoice. Frazier offered to come back and remove the palm tree for liability purposes. He would not address a tree replacement. On 3/31/23, I called Frazier back because no one had come to house to take care of the tree. He told me that Derek would be calling me. On 4/2/2023, I had to reach out to the Derek to see when they would be removing the palm tree. He said that he would be coming 4/4/23 to remove the palm tree but refused to take care of the stump. I told Derek that I shouldn't have to pay to fix his mistake. He said that he would take care of the tree 4/4/23 but the stump would have to be the following week. Tree was removed 4/4/23 but never came back to do the stump. I reached out to see when he would be coming and how did he want to handle a replacement. Derek changed his mind and wasn't going to take of the stump and stated he didn't owe me anything. I had another company take of the stump and I also got a quote for a Queen palm tree replacement with installation. I tried twice to send a certified letter to Derek with a copy of the invoices. Both returned saying undeliverable. Derek Alford claims to be fully licensed and insured. I went to Volusia County building to see if I could obtain additional information about his license/address and didn't have any luck. I paid the company in full $2k via check

Derek Alford's Tree Service LLC is NOT a BBB Accredited Business.

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