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Business Profile

Windows

Window World of Volusia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windows.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid to have nine new windows installed and three doors. They were installed on 10/11/22. The next morning we noticed window defects in every window and one door. We immediately called the salesman we purchased them from. He told me he would contact his Supervisor and report it. He followed up with a text message to see if I was contacted by their Office and I told him no. He again said he'd call them and checked again with me again today 10/18/22. They have not so much as called me. I called the credit card company and asked them to file a dispute with the charge based on the condition of the windows they sold us. They agreed to file the dispute. Each window has scratches like this photo inside the two panes of glass.

    Business Response

    Date: 11/04/2022

    Consumer Response /* (2000, 5, 2022/10/20) */
    Case XXXXXXXX
    External
    Inbox

    ****** ************ <********@gmail.com>
    9:52 AM (5 minutes ago)
    to me

    Good morning,

    I am forwarding this email to clarify that my complaint against Window World of Volusia County has been resolved. Thank you for the assistance I this matter.

  • Initial Complaint

    Date:10/17/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept 12, after 13 months, many futile attempts at communication with Window World, and 3 installation visits (during which installers broke 1 window each of the first 2 times), WW finished installing windows.
    I asked the final installer when there would be an inspection. They told me in the next 2 weeks.
    1 week later, the installation mgr called at 6:15pm for my final payment. I told him i was out shopping & could not do the payment and that I was waiting for the inspection.
    On Sept 27 they filed a lien on my house for the $1500 balance. 3 weeks later, they finally called to schedule the inspection.
    I have called twice to rectify this, and my voicemails go unanswered.
    This service is not done until the inspection is complete and they put a lien on my house.

    Business Response

    Date: 11/21/2022

    Business Response /* (1000, 5, 2022/10/25) */
    Our courier is extending the permit, picking up permit today.

    We will complete asap

    Thank you

Window World of Volusia is NOT a BBB Accredited Business.

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