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Business Profile

Motels

Days Inn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have lived here for a whole year now and there is a pervert named ******* that is a maintenance man. In front of me twice he hit on my wife. One day he came to my wife saying he had toys for the kids and then he never came. He always hits on my wife and then he puts his head down in front of me. My wife and 2 daughters are there all day while I'm at work, I want something done before he gets drunk and tries ****** my wife.

  • Initial Complaint

    Date:07/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I book a room at Days inn at 1608 North US HWY1 ORMOND BEACH FLORIDA 32174
    From July 2 to July 5 First day at the room I ask for towels and was not given one so I have to buy my own then check the bathroom has mold all over along with the shower curtain and the bedsheets have blood stains on it I told the front desk about it and told me that I have to wait but till now no one came to fix the problem I believe that this kind of room with this kind of problem is unacceptable because it is a health hazard for everyone I have had taken some pictures along with my bed bugs bites if you want copy’s you may contact me at ********** the room number is ***

    Business Response

    Date: 07/05/2023

    BBB Case #: ********
    Hotel Site #: *****
    Customer Care Case #: ********

    Dear Contact:

    Thank you for notifying our office of the concern filed by ***** ******** at the Days Inn by Wyndham property in Ormond Beach, FL. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before July 8th. As a company, we’re committed to delivering a great experience with every stay with us.

    Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.

    Melissa
    L******, Customer Care

    Wyndham Hotels & Resorts, Inc.

    Business Response

    Date: 07/11/2023



    ***** ********

    Case # ********
    Site # *****

    Dear ***** ********,

    Thank you for contacting Days Inn Customer Care. We sincerely apologize that your expectations of Days Inn were not met. While Days Inn is solely the franchisor of the Days Inn trademarks and service marks to independently owned and operated Days Inn guest lodging facilities and does not control the day-to-day operations or management of this facility, we are committed to ensuring that good service and quality accommodations are provided by our franchisees.
     
    You have made us aware of an instance where one of our franchisees did not satisfy a valued customer and we take these matters seriously. We have notified the owner/operator of this facility and conveyed our expectation that he/she take steps to address the situation adequately and asked that they contact you directly to discuss the situation. As the franchisee is in the best position to respond, please direct any further communications to:

    Ty ******

    *** **** ******** **
    *** ***** ***********
    ****** ****** *** *****
    ***** ********


    Again, we apologize for any inconvenience and thank you for bringing your concerns to our attention.

    Sincerely,
    Wyndham Hotels and Resorts Customer Care





    Michele

    Liaison, Customer Care
    Wyndham Hotels & Resorts, Inc.

    Customer Answer

    Date: 07/29/2023

    Hi there,

    Just to let you know guys the business they didnt get in touch with me. So just wondering what will happen from now on?

    keep me posted please

    thanks 

    ***** ********

Days Inn is NOT a BBB Accredited Business.

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