Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Home2 Suites by Hilton Ormond Beach Oceanfront

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Rori L

    Date: 08/30/2023

    Would not recommend, nor ever return. In fact, I am seriously reconsidering any future booking of a Hilton hotel (and I am a 20-year Hilton Honors member). The service we got from this hotel and from Hilton's corporate office was the pits. Plus, the fact they these people were not trained for this type of situation is beyond compare!!!!
    Returned to my room around noon, found that my key card did not work. Not even the master key card worked. Front desk called Norris - nothing he tried worked. After about 30-45 minutes, he called his manager. She could not open the door. Someone told her about a special tool - she had no idea how to use it. Not only did every housekeeping person on this floor try to open the door (one even offered to scale the balcony), but others came and tried. However, they just did the same thing (doing the same thing over and over is the definition of insanity). Roseline offered to move us to another room - but what good was that?, when all our stuff was in the locked room - we could not even take a shower - she just wanted us out of the hallway. After about 4 hours the Saflock guy came and drilled a hole in the handle (something we suggested 3 hours prior). Worst vacation ever - and not one apology or offer of compensation. Housekeeping - 5 star; management - 0. My 89 year-old mother was left without her medication until 4 hours later (some of which she actually was forced to skip). My son was supposed to leave that day - had to request another day off work (thank goodness he has an understanding boss). My brother and his wife were also impacted, because they had no car (keys were in our room, plus they would not want to go anywhere without us). We were Hilton Honor members who had two rooms - you would think the manager of this establishment would care, but no. So if nothing goes wrong with your stay - the housekeeping staff is great, but if there is any difficulty where you need management or Hilton intervention - Good Luck!!!!

Home2 Suites by Hilton Ormond Beach Oceanfront is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.