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Business Profile

Holistic Health Practitioner

Nexmed

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holistic Health Practitioner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband, ****** ******, and I paid Nexmed $13,800 for neuropathy treatment, only to have the clinic abruptly close its doors with 8 weeks of treatment remaining. Despite our persistence, Nexmed offered a partial refund of $400, a fraction of what we are owed. Their lack of explanation and unresponsiveness to our concerns is unacceptable. Clearly, Nexmed has engaged in deceptive and unethical practices, and we demand accountability. We must ensure that others do not fall victim to similar mistreatment. We want to complain to you as the BBB and bring attention to this unjust behavior.

    Business Response

    Date: 04/29/2025

    This patient was never a patient at NexMed located in ************. You can clearly see on the documents they provided that they went to an office in *******. After a search of patient records, that patient and her husband were never found as patients at our facility in ************* 

Nexmed is NOT a BBB Accredited Business.

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