Complaints

This profile includes complaints for The Maverick Resort & Restaurant's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Maverick Resort & Restaurant has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Maverick Resort & Restaurant

  485 South Atlantic Avenue Ormond Beach, FL 32176

• 

  The Maverick Resort & Restaurant

  PO Box 2758 Ormond Beach, FL 32175-2758

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of 2014, my wife and I purchased a timeshare with Maverick ************. We only got to use the timeshare a few times and were very disappointed with our experience. The properties were older than explained and not very clean. When we signed the contract the fees were set at $500 per year, and throughout the years have gone up a significant amount. We are almost paying triple what we initially agreed to pay. We have been trying to get out of the ********* contract for 4 years now and have been unable to. With our age and medical issues and the inability to move around easily, traveling is not something we will be doing anymore. As well as us being on a fixed income, paying anything other than our living expenses is unrealistic for us. In Decemeber of 2023 I sent them a letter begging them to let us out of the timeshare contract and we have yet to hear back from them. We are now contacting your Office in the hope that you can get Maverick ************ to respond and offer the relief we are seeking. We will be thankful for any help you can provide to resolve our problem with this company.

  Business Response

  Date: 03/03/2025

  Dear Mr. *************** are the *** that is managing the resort and not the company you purchased from, also your statements about fees being triple is inaccurate while they have gone up in the last 11 years we are not-for profit resort and only budget for our expenses which have also increased.  You have a recorded warranty deed with **************, this is deed property here.  You currently have a balance of $2167.52 which is currently 3+ years past due.

  We do understand your situation, but before we could offer you any solution your account would have to brought current.

  Please call us ************ to discuss your situation.  We are willing to help.

   

   

   

  Customer Answer

  Date: 03/12/2025

  Thank you for your response and for notifying us about our current balance and its past-due status of over three years. However, we would like to emphasize that this does not address the concerns and complaints we originally outlined.
  My wife and I attempted to contact your company back in December 2023, yet we have not received any response. As we previously stated in our initial letter, we purchased our timeshare in February 2014 but were only able to use it a few times. Each time, we were deeply disappointed with the experience. The properties were much older and less maintained than described, and cleanliness was an ongoing issue.
  When we signed our contract, the fees were set at $500 per year; however, over time, they have increased significantlywe are now paying nearly three times the original amount. For the past four years, we have been trying to exit this contract without success.
  Given our age, medical issues, and mobility limitations, traveling is no longer feasible for us. Additionally, as we are on a fixed income, it is simply unrealistic for us to continue making payments beyond our essential living expenses.
  As a Navy Veteran, I expect to be treated with the utmost respect, and I am requesting that we be released from this timeshare contract immediately. Furthermore, given the circumstances and misrepresentations, we believe we are entitled to a refund for the financial burden this has caused us.
  We appreciate your prompt attention to this matter and look forward to your response.
  
  ***** and ****** ******

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 22912302
  
  I am rejecting this response because:

  
  Thank you for your response and for notifying us about our current balance and its past-due status of over three years. However, we would like to emphasize that this does not address the concerns and complaints we originally outlined.
  My wife and I attempted to contact your company back in December 2023, yet we have not received any response. As we previously stated in our initial letter, we purchased our timeshare in February 2014 but were only able to use it a few times. Each time, we were deeply disappointed with the experience. The properties were much older and less maintained than described, and cleanliness was an ongoing issue.
  When we signed our contract, the fees were set at $500 per year; however, over time, they have increased significantlywe are now paying nearly three times the original amount. For the past four years, we have been trying to exit this contract without success.
  Given our age, medical issues, and mobility limitations, traveling is no longer feasible for us. Additionally, as we are on a fixed income, it is simply unrealistic for us to continue making payments beyond our essential living expenses.
  As a Navy Veteran, I expect to be treated with the utmost respect, and I am requesting that we be released from this timeshare contract immediately. Furthermore, given the circumstances and misrepresentations, we believe we are entitled to a refund for the financial burden this has caused us.
  We appreciate your prompt attention to this matter and look forward to your response.
  
  ***** and ****** **********

   

  
  
  Sincerely,
  
  ****** Brian **********

  Business Response

  Date: 03/28/2025

  Mr. ******

  With all due respect, you own deeded real property in the state of *******, it's the same as your home in *********  Unfortunately at this time, we do not have a program that would allow you to just "deed back" the property without payment of your past due balance being taken care of first.

  We have an exit plan for owners wishing to exit the Timeshare, but you have to be current to qualify for that.  Please keep in mind your annual maintenance fee covers the expenses for the resort, and by you being delinquent it puts the burden on the rest of the owners.

  I will be more than happy to work with you to bring your account current.

   

   

• Initial Complaint

  Date:01/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have owned time share at this hotel for over 25 years, it used to be a wonderful place. Slowly they have let it run down, it has been poorly managed, and now with hurricane damage the management has kept asking for more and more money. They promised that the hotel will open and they ask for more money and then they can open. They have increased fees every year and a barely made any improvements in three years. They threaten the owners to pay more so that they canopen, offering bonus weeks to anyone who is paid up-to-date. They are taking advantage of people because we cannot get out of the timeshare, making us pay more and more and never letting us stay in the hotel. The last time my family stayed there there was water leaking down through the elevator and our room was disgusting. I dont know where everyones money is but its definitely not being put into the hotel. There are many other owners who are angry and unsatisfied with how this is being handled.

  Business Response

  Date: 03/03/2025

  Unfortunately, I cannot locate your account using any of the names provided.  Can you please provide me with your unit and week?  Thank you

• Initial Complaint

  Date:09/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weve sent several emails to Maverick Resorts, but no one has answered them. Were unsure if its out of laziness, poor customer service, or an attempt to dissuade us from seeking a timeshare cancellation. Regardless of the reason, its unacceptable.Owning this timeshare is an unnecessary burden that jeopardizes our ability to retire peacefully without the threat of damaging our credit rating or facing legal issues. With our limited income, maintaining payments to Maverick Resorts leaves us without the means to take vacations, defeating the purpose of owning a *************************'s unreasonable for us to continue paying for something we can no longer use or afford.

  Business Response

  Date: 09/09/2024

  We have a Board approved exit plan, that allows owners a away out of their timeshare.  We will have a representative contact you to discuss options.

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to lodge a formal complaint against The Maverick regarding their lack of cooperation and failure to respond to my request to cancel my timeshare. I was pressured into purchasing the timeshare during the presentation, and I have never used it since. I have attempted to contact The Maverick on multiple occasions to request cancellation of my timeshare. However, I have received no response to my requests. I am requesting that The Maverick respond to my request for cancellation and provide me with the necessary procedures to cancel my timeshare. I urge The Maverick to address this issue promptly and provide me with a solution.

  Business Response

  Date: 08/20/2024

  In order to respond to this complaint, I need further information.   I do not  have a ******************************* in my files, could it be listed under a different name?

  Customer Answer

  Date: 09/23/2024

  I used a Timeshare ************ called PMG (**********************) / Equity Sales Finance. I was married at the time to a man named **** ******* *******. My last name at the time was ******* ( ******** ****** *******). We have been divorced since 2007. I just want what we paid for it $5000 and what I paid to PMG $6000. I don't want to leave any debt to my son. Please get me out of this contact.

  Customer Answer

  Date: 10/02/2024

  I used a Timeshare ************ called PMG (**********************) / Equity Sales Finance. I was married at the time to a man named **** ******* *******. My last name at the time was ******* ( ******** ****** *******). We have been divorced since 2007. I just want what we paid for it $5000 and what I paid to PMG $6000. I don't want to leave any debt to my son. Please get me out of this contact.

  Business Response

  Date: 10/15/2024

  First of all, I am very sorry you paid an exit company that much money, the association has no affiliation and have actually never even heard of this company.  Unfortunately there are a lot of Scam exit plan people out there that charge a lot and do nothing.  The association does not have a but back program either, as you currently are delinquent $9158.52 in past due Maintenance fees.  I wish you had called the resort directly, as we offer an exit plan for owners.  The cost of our Plan is $2325.00 plus your delinquency but we have been working with owners such as yourself to settle than for much less.  I can go to the board and see if I can have them approve to offer you to pay our exit fee of $2325.00 and write off the delinquency.  But that is likely all we can do on our end.  Please call the resort ************ and we can try to work this out.

   

  Thank you.

• Initial Complaint

  Date:06/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to exit our timeshare agreement, but the fee associated with the board-approved plan is more than we can afford. To find a feasible solution, we submitted a counteroffer to Maverick Resorts. Despite numerous emails and phone calls following up on our submission, they have not responded.This lack of communication has left us feeling frustrated and ignored. We are unable to proceed with the timeshare cancellation process without their cooperation. Maverick Resorts' failure to respond to our inquiries is unprofessional and demonstrates a lack of commitment to resolving its customers' issues.

• Initial Complaint

  Date:06/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are extremely frustrated with Maverick Resorts and their complete lack of response to our situation. A few months ago, we sent a detailed letter and then a follow-up email months after that about our urgent need to cancel our timeshare due to misleading sales tactics and misinformation about the property's location and associated costs. Despite our continued attempts to get in touch, we have not received any acknowledgment or response. Based on our previous experience with them, we've also found phone calls to be completely useless as they go unanswered or unresolved too. Given that Maverick Resorts has ignored all our communications, we are now left with no other option but to escalate our complaint through the BBB. We feel deceived and financially burdened, especially considering the high-pressure sales tactics that misled us into this agreement. Our account number is #*********, and we need this matter resolved urgently. We are desperate for answers and an immediate cancellation of our timeshare. The lack of professionalism and customer service from *********************** is unacceptable, and we hope that by bringing this to the BBBs attention we can finally get the resolution we need.

  Business Response

  Date: 07/01/2024

  This Timeshare week was purchased in 2010, Florida law has a cancellation clause in every timeshare sale.  14 years later is a little late to complain about sales when the *** does not sale the units only manages them.  There are 2 different ways to exit the timeshare.  There is an exit plan that comes with a cost, which is listed on our website and is handled by our attorney.  In extreme hardship conditions the board may on request agree to take the week back, that would have to be done in writing addressed to the board of directors, they may or may not address it.  Unfortunately sales tactics 14 years later does not quality as an extreme hardship.

  Customer Answer

  Date: 07/06/2024

   
  Complaint: 21871774
  
  I am rejecting this response because: We are experiencing hardships in our lives and have been for quite sometime now and we want to cancel our timeshare. the expense is to much for us to handle. but it appears that the Maverick resort directors are only interested in getting money out of us. We are no longer interested in this timeshare or able to afford it. Please cancel our timeshare asap.
  
  Sincerely,
  
  ********* And *******************

  Customer Answer

  Date: 07/22/2024

  We appreciate the response from the resort, but we feel it completely misses the point of our complaint. Their reply does nothing to address the pressing concerns we've raised. The property was, in essence, sold to us under false pretenses with misleading information regarding costs and location. We're not just trying to gripe about their sales tactics, but this is about being fundamentally misled into a financial commitment that we would have never agreed to had we been given the ACCURATE information.
  Its frustrating and frankly disappointing to see Maverick Resorts sidestepping our concerns by strictly referring to outdated policy procedures... While we understand that laws and agreements have specific timeframes, the ethical responsibility here is very clear to us. The high-pressure sales environment along with the misinformation we were given created a situation that's now having lasting negative impacts on our finances and peace of mind.
  We need Maverick Resorts to acknowledge their role in this and provide us with a viable option to exit this agreement without additional unreasonable costs. Their suggestion that we could possibly appeal to the board is vague and uncertain and the 'exit plan' that comes at a cost is simply not an acceptable solution. So we insist that Maverick Resorts offer a more concrete and fair resolution to our situation. We hope that the BBB understands our position and helps us urge Maverick Resorts to take meaningful action to get this matter resolved quickly. We cannot overstate the stress and frustration this has caused, and this is why we are only asking for what we believe is a fair and just outcome.
  
  

• Initial Complaint

  Date:01/07/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been owners for several years and are current as of today with all fees..We feel the resort no longer can offer us a service for us to vacation there..we feel in our opinion we have been misinformed on legal matters concerning insurance companies and contractors repairing the facilities.No date for reopening the resort As owners we are required to pay additional fees and say we are guaranteed additional time to use resort when it openswe have no idea when or if resort will openWe feel totally misinformed.We are discouraged with management and the board handling these matters..We want out of this time share with no additional cost to us..we will pay reasonable transfer of deed We feel this has been frustrating at our age and as seniors we feel this is not beneficial to usPlease help!Sincerely,******

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Maverick Resorts in ************, ** due to persistent communication issues and lack of transparency regarding their timeshare exit program.My issue began when I decided to leave my timeshare with Maverick Resorts. I spoke with a representative named *****************, who informed me about a board-approved exit program that they offer. He assured me that the details of this program were available on their website.However, upon navigating their website, while I was able to locate the mentioned program, there was no clear process or form to apply for it. This has left me in a predicament as I am unable to proceed with my intent to exit the timeshare.Furthermore, every time I attempted to contact the resort via email or through their website seeking more information or assistance, I received phone calls from ************** in response. Despite my requests, he has consistently failed to provide me with the necessary details in writing. The continuous phone calls instead of written correspondence have added to my frustration and confusion.The lack of a clear application process for the exit program and the refusal to provide written communication are causing unnecessary stress and inconvenience. I kindly request your intervention to help resolve this matter.

  Business Response

  Date: 12/21/2023

  This is the response to ********************* Sent: Monday, December 18, 2023 3:16 PM:

  Dear *********************,
  
  I tried to speak to you in order to show you the Board Approved Exit Plan that can be found on The Maverick Resort website at: www.maverickormond.com.You indicated you would like the Board Approved Exit Plan in writing, which it is on The Maverick Resort website.
  
  The Exit Plan is designed to be completely released from ownership. You can locate the Board Approved Exit Plan by going to Resort Details on the website, then click ***** Services right below. Next step is to scroll about half way down to Board Approved Exit Plan at Maverick Documents,click on Board Approved Exit Plan.docx. At that point, you will see the Board Approved Exit Plan appear on your computer.
  
  If you decide to initiate the Exit Plan, you are required to pay the $592.00 Special Assessment that was billed to you in July 2023 plus the $2,325.00 Exit Fee totaling $2,917.00 which must be paid to The Maverick by Thursday, December 28, 2023 by 1:00pm since we will not have staff here to process payments after that time due to the New Year Holiday.
  
  If paid, you will receive the Quit Claim documents from our law firm here in ************ within 7 days of the resort receiving payment. You and ************************************* will need to have your signatures notarized and return the original document to the law firm with the recording fee of approximately $20.00 to record the Quit Claim deed with the Volusia County Clerk of the Court in ******, *******. When the Quit Claim is notarized, you will keep a copy and mail the original Quit Claim document plus the recording fee (the attorney will calculate the recording fees of approximately $20.00) to the law firm with a tracker from the post office to insure it reaches its destination. When the law firm receives the notarized Quit Claim along with the recording fees, they will have them delivered to the Volusia County Clerk of the Court to have the Quit Claim recorded and the deed removed from your names.
  
  If you wait to process the Board Approved Exit Plan after January 1st, ****, you will be required to pay the **** Maintenance Fees in the amount of $726.21, as well.
  
  I hope you and your family have a nice Holiday Season.
  
  Sincerely,
  
  ***********************
  Account Manager
  The Maverick Resort
  ********************************************************************************
  Direct: ************
  Resort: ************
  Email: ********************************************

  *****

  Received from *********************:

  From: ********************* <*********************>
  Sent: Tuesday, December 19, 2023 7:45 PM
  To: ************ <********************************************>
  Subject: RE: Better Business Bureau Complaint Response * ********************* /************************************* * Unit 417 Unit 07
  
  *****,
  
  I appreciate your detailed explanation of the Board Approved Exit Plan.However, I must express my frustration and disappointment with the Maverick Resort's handling of this situation.
  
  When I was sold this property, I was expressly told that this would be a cost-saving venture compared to a typical hotel and that the maintenance fees would not increase. Contrary to these assurances, not only have the fees escalated over the years, but the resort has also frequently imposed additional special assessments. It has reached a point where I find it more burdensome than cost-effective.
  
  The Exit Plan you mentioned, while providing a release from ownership, requires significant upfront payments along with a recording fee. This is, to put it mildly,a bitter pill to swallow considering the amount of money I have already spent over the years. The fact that I was misled at the outset is distressing, and I would appreciate Maverick taking this into account.
  
  I would like to request Maverick to reconsider the exit fees and special assessments, given the circumstances. It would only be fair, given the discrepancies between what I was initially promised and the reality of my experience. I look forward to hearing a positive response from you soon.
  
  Sincerely,
  
  *********************
  
  Sent from Mail for Windows

  *****

  This Email was sent today 12-21-2023 in response @ 12:17 PM *

  Dear *********************,
  
  The Maverick ***************** manages the resort for the owners. We are a non-profit resort and cannot deviate from the rules and regulations and governing documents. The resort had nothing to do with your purchase of the Unit 417 Week 07 over 29 years ago here at The Maverick Resort.
  
  Unfortunately, we are not able to reconsider the Exit Plan or the Special Assessment. If you decide to initiate the Exit Plan, you are required to pay the Special Assessment in the amount of $592.00 that was billed to you in July 2023 plus the $2,325.00 Exit Fee totaling $2,917.00 which must be paid to The Maverick by Thursday, December 28, 2023 by 12:00pm since we will not have staff here to process payments after that time due to the New Year Holiday. If you wait until after December 28, 2023 at 1:00pm Est, you will be responsible for the **** Tax/Maintenance Fees in the amount of $726.21, as well.
  
  If you would like to make the payment in the amount of $2,917.00 for the Exit Plan and the Special Assessment, you are welcome to call me directly to make that payment. 
  
  Sincerely,
  
  ***********************
  Account Manager
  The Maverick Resort
  ************************************************************************** 32176
  Direct: ************
  Resort: ************
  Email: ********************************************

   

• Initial Complaint

  Date:01/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother purchased a time share from Maverick condominium association and had me to sign on with her. She passed away a week later leaving me with a time share I did not want. I contacted Maverick and asked for them to take it back. I was given a partial release of lien. I was never contacted to sign a release or a deed. Now Maverick has contacted me to pay fees that I did not know that I owed. I just want this taken care of and out of my name. How do I go about doing this?

  Customer Answer

  Date: 01/19/2023

  I was sent a letter and was called about a timeshare that I thought was already taken care of.  The person that I spoke to was Terry B., he stated that he          had to have the money that day to keep the timeshare from being foreclosed on.  I told him that I thought the timeshare had been taken care of years ago.  I did not know that I still owned it.  I had spoken to someone years ago and they were going to foreclose on it then.  He said that the money had to be paid that day.  I looked on line at the papers that were associated with the account and it says that the timeshare is paid for and I have a partial release of lien.  I saw on the BBB website that someone from the Maverick resort {where my timeshare is as well} had replied to someone and said that a exit plan had been approved for owners that wanted out of their timeshare.  It is called a deedback and would cost $300 plus the cost of $10.70 to record it.  I told Terry B about the exit plan and he stated that there is no such plan.  

  Because of the urgency Terry B placed on receiving the money that day, I fear that this could be a scam and I have no way of knowing if the money is actually going to pay the fees on the timeshare or not.  

  I just want out of this timeshare and I am willing to work with a legitimate representative from this company to resolve this matter. 

  Business Response

  Date: 02/13/2023

  This was satisfactory settled with Mrs. ******* on January 27th, you should be receiving the deed back from our attorney once the title search is completed.