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Find a Location

The Airline Academy has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • The Airline Academy

      400 S Atlantic Ave STE 111 Ormond Beach, FL 32176-7142

      BBB Accredited Business
    • The Airline Academy

      Daytona Beach International Airport Daytona Beach, FL 32114-3827

      BBB Accredited Business

    Business ProfileforThe Airline Academy

    Airline Training
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/1/1996

    Years in Business: 52

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    This company operates as a Flight Attendant Training School.

    Business Details

    This is a multi-location business.

    Find a Location

    The Airline Academy has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • The Airline Academy

        400 S Atlantic Ave STE 111 Ormond Beach, FL 32176-7142

        BBB Accredited Business
      • The Airline Academy

        Daytona Beach International Airport Daytona Beach, FL 32114-3827

        BBB Accredited Business
      Location of This Business
      400 S Atlantic Ave STE 111, Ormond Beach, FL 32176-7142
      BBB File Opened:
      4/1/1996
      Years in Business:
      52
      Business Started:
      1/1/1972
      Business Started Locally:
      2/28/1990
      Business Incorporated:
      10/10/1996
      Accredited Since:
      4/1/1996
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      8:30 AM - 5:00 PM
      T:
      8:30 AM - 5:00 PM
      W:
      8:30 AM - 5:00 PM
      Th:
      8:30 AM - 5:00 PM
      F:
      8:30 AM - 5:00 PM
      Sa:
      8:30 AM - 5:00 PM
      Su:
      8:30 AM - 5:00 PM
      Business Management
      • Jennifer Simso, Manager
      Contact Information

      Principal

      • Jillian Stephens, President

      Customer Contact

      • Cynthia Fisher, Vice President
      • William Stephens, CEO
      • Jillian Stephens, President
      • Jennifer Simso, Manager
      • Cynthia Stephens, Treasurer
      • Spence Edwards, Director
      Additional Contact Information

      Fax Numbers

      • (386) 254-7882
        Primary Fax

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/26/2024

      Complaint Type:
      Order Issues
      Status:
      Answered
      I attended this school in 2016 I paid all tuition and fees with cash from my savings and I didnt get one job using their recommendation ever employer told me they where Sacm they wouldnt hire me.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Shmya E

      1 star

      12/01/2022

      It was an awful experience all throughout, unprofessional, unreliable, and a scam. I was under the impression that this was reputable company. I applied by email and shortly after got a call from a rep. They spoke to me about the program, and said that after I compete the course there's be an opportunity to interview with multiple airlines and that I'd be able to work with any airline in the country. But, I couldn't even apply for a class without paying a 550+ deposit , or taking out a loan with Sallie Mae. I did Sallie Mae because I'm newly graduated from Highschool and couldn't afford a monthly payment of that degree. I did the loan, signed up and studied the material endlessly. They stated that if we didn't pass the test, we wouldn't receive our wings or deploma and would get sent home. That was a lie, even if you failed you got a deploma and wings which lead me to believe what I received was a Deploma mill, and all my hard work was in vain. They also promised interviews with airlines. That was a lie as well, no interviews were held. Only one airline came and they just did a group presentation. Getting ahold of staff was and is very difficult after they get your money. There was so much promised and planned that fell through. And the day before our supposed interview day, they stated that we can't even list The Airline Academy as proper airline training. I can't even put them on my resume. The whole thing was awful, and definitely a scam.

      The Airline Academy Response

      12/09/2022

      The Airline Academy has been in business for the past 27 years and is located in the main terminal of the Daytona Beach International Airport. We have established an excellent reputation with the airline industry and have had one or more airline recruiters attend every class.

      Approximately 50% to 65% of each class are normally offered jobs before departing MCO, with approximately 25% hired subsequently by numerous airlines through our placement assistance.

      We did in fact have the scheduled airline recruiter attend this class. Unfortunately, as a result of Hurricane Nicole causing the closure of the MCO airport at 7pm that evening, she had to depart abruptly after presenting her group presentation. My understanding is she will be extending job offers in January to the majority who were in attendance.

      The Airline Academy has two programs. Our Customer Service course consists of two weeks at the Daytona Beach airport with hands on training with SABRE equipment contracted through American Airlines. The second course is an accelerated one week Flight Attendant program contracted through Jet Blue University in Orlando. Flight attendants must typically be 19, 20 or 21 years of age while all airlines hire for customer service at 18. This student was only 18 and not eligible for the flight attendant interview and thus chose to also attend both courses.

      Tuition for each course is $3995.00 and as with any school, must be paid prior to attendance.
      Your allegations of a diploma mill are unfounded, as each of your customer service classmates did in fact pass as required. The test you are referring to in the MCO portion was not a requirement to pass or be sent home, but to get everyone's attention and be prepared to be able to pass the actual airline in-house requirements, for those that are hired. As to not putting The Airline Academy on your resume, that did not come from us, and again is also unfounded. I have a feeling you became a victim of one of your classmates who was and is continuing to spread misinformation to all that will listen.

      The purpose of any school is to provide the student with an education. None can provide a job guarantee. The fact that our placement rate is extremely high leads some to expect immediate gratification. We have had over 5,000 graduates, with over 4,000 receiving job offers from over 60 airlines. We feel that our placement record compares favorably to any college, university, or trade school in the country.

      Local BBB

      BBB Serving Central Florida

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