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Business Profile

Airline Training

The Airline Academy
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The Airline Academy's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/26/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attended this school in 2016 I paid all tuition and fees with cash from my savings and I didnt get one job using their recommendation ever employer told me they where Sacm they wouldnt hire me.

      Business Response

      Date: 03/07/2024

      Dear ********,

      First and foremost, I am genuinely sorry to hear that you have faced challenges in securing employment since your graduation in 2017. We understand how disheartening this can be and want to extend our support to help you overcome these obstacles.


      It's important to acknowledge that, as with any educational institution, we cannot guarantee employment. However, this does not diminish our commitment to your success. We will continue to provide assistance and support to help you in your job search.

      Upon reviewing your records, it appears that there has been little to no communication with our placement team since you completed your training. This team is a dedicated resource for graduates like yourself, offering assistance with job searches, interview preparation, and professional development. I strongly encourage you to re-establish contact with them, as they are eager to help you navigate the current job market, which has seen many changes since 2017.
      In addition,we would be happy to assist you in updating your resume and enhancing your interviewing skills. Staying current with these essential tools is vital in a competitive job market. We can also provide you with the latest information on which airlines are actively hiring and how to approach these opportunities.

      I want to assure you that our institution prides itself on the longstanding relationships we've built within the industry. For the past 30 years, airlines have not only recognized our training but have directly participated in our programs by conducting on-site interviews, a testament to the validity and value of our curriculum.

      Regarding the tuition, our policy states that fees are non-refundable upon completion of the program. This policy is in place because the resources and training you received are an investment in your education and professional development. While a direct tuition refund is not possible, we believe that the ongoing support and resources we offer can be instrumental in your job search. I urge you to take full advantage of the placement assistance provided to all our graduates. Our commitment to your success extends beyond your time as a student, and we are here to support you in achieving your career goals.

      We are confident that by working together, we can enhance your job prospects and put you on the path to a rewarding career in the airline industry.

      Regards, 

      ***************************;

      Student Services, The Airline Academy

      ************** 

       

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