Customer ReviewsforWindow World Of West Palm Beach

I had Window World install a Sliding Glass door in my bedroom that has leaked since installation. After consulting with the Window Manufacture it was discovered that the door was installed incorrectly from the beginning. Window Worlds response has been to reinstall and re-caulk the door over 6 times I continue to have the same problem. After further research I discovered that the door I received is 1 inch shorter than the standard and the door should have been recessed for proper drainage. Window World advised me to file an insurance claim against my home insurance for an improper installation and incorrect door that they measured, ordered, cut the opening, and installed. A door that is supposed to have a lifetime warranty. I even sent a video recorded while the manufacture was here witnessing water running into the home from water being sprayed on the door glass only. Their response was "it passed inspection". I pointed out that the inspection is for alignment to code but does not ensure the installation is according to product design. Getting a response is downright horrible. The quality of the product is great if you can ever get it and then get it installed correctly. I do not recommend this company for its customer service, quality of work and ethics of standing behind its warranty.

Had Window World in Savannah Georgia for our brick ranch home. we bought our home here in Port Saint Lucie Florida and needed new windows on our home. so we called Window World in West Palm. they came out and ordered our Hurricane windows and Doors. 6 weeks later in June 2022 the came out to do the work. This is where the nightmare starts. Window World put the windows in the house along with the new patio door. I am home. asking them repeatedly how does the window openings look? Their response is everything looks good. But everything was not good . we had new stucco put on our home in December of 2022. New wood, wrapping, wire mesh brand new. the Contractors who were hired to do the stucco found some very serious issues with the living room window and the back Padio door. The living room window was placed on rotted wood seal. the wood was gone in several places, And the screws that they used to install the window into the opening were not even onto the house. so all those times that we opened the window for any reason it could have seriously hurt us or someone else. now for the patio door. it was installed the same way. it was in the opening where it belonged but the screws were not into the house framing at all. they were between the house and the trim boards window world had put up. mind you the Living room window was about 200 hundred lbs. we were told the sliding glass door was 500 lbs. we went in and out that door about 4 times per day. it could have fallen out and killed us or some visiting. if I could post pictures here in this review I would. My husband and myself called Window world and told them what we found and that it needed to be fixed before we could close up the house with the new stucco. We were told they could not come out for 3 weeks. Because, they would not help us I wrote 2 Letters to corporate about everything that happened along with pictures of the work and got no response from them.

My experience is similar to the others here. My wife and I placed our in October of last year and told our doors and windows would be in by February 2022. After repeated calls and detailed messages that went unanswered, I called the corporate office. The installation was eventually done August 16th. The city inspector was on-site several times during the day and found the windows didn't have the required wrapping. They had to be removed and reinstalled. By 7pm they were finally finishing up. The hardware for the front door wasn't installed. One of crew's mother passed that afternoon and they had a 3 hour drive back to Fort Lauderdale. I said I would install the hardware so they could get on the road. FYI-The 2 doors were not the ones we ordered. Well, latch and deadbolt didn't line up with the frame holes...so out come the drill and wood chisel so I got it to close and lock. Long story short, Window World called and wanted a final inspection and final payment. I refused to until the all issues (there are more than I stated here) were resolved. On August 22nd they sent Larry to 'assess the situation' which he did, and verified with photos and a descriptive hard copy. And I placed another call to corporate. Nothing has happened since.

They are a totally worthless organization. They don't complete jobs, fail inspections, Do not return calls, I would not trust them ever again. They installed two window, and failed inspection in St. Lucie County and won't return my calls to get them taken care of. The owner Brian ****** is a piece of work. Promises to call back and never does. Don't trust them with a 10 foot pole.

We bought $40.000 dollars storm windows from Window World of West Palm Beach, Fl. on April, 2021 and have not heard from them since. They are not returning our phone calls. We would like to cancel and have our deposit of $15,000 returned told us. Any advice would very much appreciated.

No customer service, BBB needs to take those people off the market, I will never think a company will treat its customers this way. I will not refer them to my worst enemy. $44,000,00 and they do not pass inspection for a second time, I am still waiting for them to act upon it and replace the sliding door they do not deserve one star. I click on a start because that gives me the possibility to write my comment. Keven ****** is the worst one and I heart he was promoted. Please run away from them.

I never feel like that, I cannot express myself. Each time I am driving I see a Window World's Commercial on the street, I feel someone still my money I work so hard for....