Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two sliding patio door systems at a cost of $20,000 in the summer. The installation occurred in August. The installation was incomplete and unprofessional and I have been unable to pass the inspection by the City of Orlando. It has now been about 9 weeks and Armorvue still does not have the materials to complete the job. In fact, they said they had the materials the week of the 13th with installation set for Oct 20. They cancelled. I have been unable to speak with a supervisor after repeated request. REMOVEDand REMOVEDat Armorvue continue to be unable to provide any specifics of when my installation will be complete. In short, terrible service, terrible installation, and broken promises.

  

  Business Response

  Date: 10/31/2025

  I spoke to our customer, REMOVEDand apologized for the issues with his job and our poor communication. We now have all the correct materials to complete his installation and have scheduled the service work to complete the job for Tuesday November 4th at 8am. That day and time worked well for Mr. REMOVEDand I will follow up with him after we finish the work on his project to confirm he's completely satisfied.

• Initial Complaint

  Date:08/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed contract with Amorvue window and door of Orlando to replace 12 windows in my home on 3/26/2025. Armorvue pulled permit from REMOVEDgood for 6 months . May 20th installers arrived at my house and installed 11 windows. The 12th window did not fit because it was measured incorrectly by Armorvue employee. Installer stated replacement window would be ordered and should arrive in 4 to 5 weeks. I called Armorvue 4 weeks later around June 17th and spoke to Axle. He was not aware of problem and stated window wasn't ordered. REMOVEDsaid he would order window. I called Axle around August 1st and he said factory was backed up and give them 2 more weeks. I have received no information since and believe this situation is unacceptable. Armorvue should be able to expedite manufacturing of 1 window since they are the dealer for the factory. The windows they installed are not 100% complete since final inspection can't be done until last window installed. Also we should be compensated in some way since this situation was caused by Armorvue's mistake.

  

  Business Response

  Date: 08/29/2025

  I just spoke to Mr. REMOVEDregarding his project and the delays that we caused. Mr. REMOVEDaccepted my apology, and we're moving forward with the project. We have scheduled the installation of the replacement window for Saturday September 5, 2025. I also told Mr. REMOVEDwe would discuss reasonable compensation for our delay, after we have finished the job to his complete satisfaction.

  Customer Answer

  Date: 08/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REMOVEDbrought window samples to my house and showed me what should have been the finished product. No where in our conversation did he mention that all windows I bought would not come as shown. Each window has a massive sticker on it that is extremely hard to get off (I still have not been able to). My windows look horrible because I can not get these stickers off. I was told I must take them off in one piece so I can give to new owners if I sell my house. There is no way to do this. If something was that important why were they not peel off cling stickers? I paid over $6,000.00 for something that looks horrible. During the install I was not able to communicate with the installer because we did not speak the same language. They installed child proof locks on all windows without asking if I wanted them. One of the locks can never be taken off because they stripped the sREMOVEDwhen they put it in. The others were taken off but now I have holes in my new window frames from something I did not approve or want to be on my new windows. They also put a huge crack along the base of one of my windows. Someone came to patch this but because my walls came painted there is a huge white line along the base of my window because they do not care about matching what it used to look like before it was damaged to the correct paint color. They consider it fixed by leaving a giant white line in my brown walls. They also did the same thing to the outside (I had to get my HOA to paint) because there were huge white spots along a light brown building. Every step of this process was horrible and very misleading. If they had told me they would leave massive stickers that can not be taken off the windows and that my windows would never look like what I was shown during the sales pitch I would have never bought windows from them. I was told I needed to get on a ladder and use a razor blade to my new windows to fix the sticker issue. I should not have to do work after buying something new.

  

  Business Response

  Date: 07/29/2025

  We met with our Customer REMOVEDat her home on Friday 7/25/25. We addressed all of the issues that were in the complaint to the satisfaction of our Customer. The cracks under the REMOVEDin the pictures that were sent with the complaint have since been filled and now just need to be painted. If our Customer can supply the matching paint, we will have one of our service techs come out and paint those areas.

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. I do feel that it was extremely hard to get the company to fix any of the issues the first time. I have spent a lot of my own time begging for help and will have a large white line on my wall since my walls were painted before I moved in and I do not know the color match. 

  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Armorvue windows replaced 5 windows in my house on 17May. It was It was noted and agreed to by me, that if rotted wood or other problems were noted, they would be fixed at a cost to me. It was a rainy day. The installer said I needed to touch up some paint. I went to paint the trim and noted extensive caulking on the wooden window sill and saw there was rotten wood the window was sitting on, the sill was so mushy, you could press your finger into the wood. I called the company and they said they would send out someone to look at it. The person who came out was REMOVEDon 29May and he looked at the window and another one and said they needed to be replaced...the office would be in touch. No one called. I called 07Jun and was told REMOVEDin service would call back, no call. I called 07Jun and the same occurred. I called 12Jun and did get connected to REMOVEDfrom service who said the installer should have been in touch. (No) She said he was busy and had taken some time off. No one has called since and, I might add, no one was too busy to cash my check.On another note, the new windows will continue to cause water to drip from the weep holes onto the wooden window sill since they do not extend as far out as the old windows did. I asked REMOVEDwhen he came out if there was a fix for that. He said yes, a type of channel, and they have that. In speaking with REMOVED, she said REMOVEDwas only a technician and they do not install that channel unless the inspector requires it. I spoke with the inspector and he said he is not required to look at that portion of the window. The inspector did ask for a re-inspection since there were issues with the windows.So far, no word from Armorvue. I cannot call anyone to work on this issue because it would void my warranty with the company.

  

  Business Response

  Date: 06/24/2024

  I apologize for your frustrations and the delay in the installer returning to replace the bad wood around your windows. He has left a voicemail for you a short while ago and hopes to return on Saturday to repair the wood. Your inspection originally passed on 5/22/2024 and you called in that same day to schedule our courtesy post inspection service that we were out the very next day for. We were unaware you called the inspector back four days after the inspection and talked him into failing the inspection. In your complaint was the first time we were hearing about this and we will get you re-inspected once your installer is out this weekend if that works for you. 

  Customer Answer

  Date: 06/25/2024

  I am happy the company is finally sending someone out but they are mistaken in the dates these things occurred. The inspector came out on 22May. I called the inspector for the first time on 18 Jun. That is not 4 days, it is after calls to the company went without action. I am VERY offended to have the company said that I had "talked the inspector into failing the window". The installer called for the first time yesterday, 24Jun and he will be out on Saturday.

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21892627
  
  I am rejecting this response because: Although I am happy someone is finally coming out to fix the window(s), I am VERY offended at the statement that I talked the inspector into failing the window. The timeline you note is not accurate.

  The inspector came here on 22May.

  I called to have your technician install the sREMOVEDcovers and he, REMOVED, came out on 23May,

  On 28May I called the company about the wood situation.

  REMOVEDcame back out on 29May and indicated there needed to be work re-done. That is when we talked about the channel, which he said the company carries, and he said the office would be in touch.

  I actually spoke with REMOVEDon 12Jun and she told me the installer was busy, etc and that the channel was not something they installed unless the inspector required it.

  I called the inspector on 18Jun to ask about this channel. He said he is not required to inspect that. We discussed why I was asking that and I said there is rotten wood, the company has yet to replace that but I told him that the channel issue came up because this problem will re-occur (water dripping on to the wooden sill). It was his decision to ask for a reinspection once the window(s) were fixed.

  Once again, I am happy someone is coming to fix the window(s) but I wanted there to be a clear cut time line of calls and I spoke to the inspector AFTER REMOVEDtold me about the channels. Also, certainly I DID NOT talk the inspector into ANYTHING, very offensive statement.

  REMOVED
  

  

  Business Response

  Date: 06/26/2024

  I am sorry you were offended by my response, but hopefully once your installer is out to see you on Saturday, all we be taken care of & we can get you re-inspected. My response was based on the report from the inspector and the timeline of you calling back;; 

  T/S: 05/22/2024 11:21 AM BDBG02 ------------------------
  Collected window/ door replacement concealed fasteners
  affidavit.// Homeowner called inspector to let inspector
  know that when painting was being done rotten bucks were
  exposed.// Contractor must return to job site to fix rotten
  bucks and weep holes.// Inspector changed to DA as courtesy
  to homeowner.// No fee accessed at this time.// Must recall
  inspection.

  Customer Answer

  Date: 06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED. It is sorry that the company has grouped the entire cascade of events under one date which is inaccurate and incomplete. I hope the installer will be here on Saturday.
  
  REMOVED