Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were loyal customers of ************************ for many years with minimal issues. Their service was reliable and consistentuntil Hosting.com took over.Since that transition, our clients websites have suffered repeated, prolonged outages, severely damaging our business and reputation. We prepaid for multiple years under A2Hostings high standards, yet Hosting.com refuses to issue a refund despite delivering subpar, unreliable service that has directly resulted in lost revenue and client departures.Their support team offers little more than vague excuses and canned responses, showing zero accountability or urgency to resolve the ongoing issues. If you're considering Hosting.com for your business, think again. This isnt just a case of poor serviceits a case of being completely disregarded as a customer after trusting them with mission-critical infrastructure.Our experience has been costly and frustrating, and we strongly urge others to steer clear of Hosting.com before your business suffers the same fate.

  Business Response

  Date: 08/22/2025

  Hi, 

  Thank you for reaching out and sharing the clients concerns. We have already been communicating with the BBB as part of a separate Complaint, ID: ********.

   Our last message was sent 8/7/2025 after carefully reviewing the clients open support ticket and the history of communication regarding this matter.

  We understand that this recent experience did not meet your expectations, and we acknowledge the frustration it has caused. 
  Our intention from the start has been to work with you toward a resolution, and we have explored multiple paths to address your needs.
  We acknowledge that there have been some issues with this particular server and we aimed to be transparent in ensuring that our status page was updated with any issues that might impact our clients hosted on that server. Compensation was offered and then provided as a gesture of goodwill. 
  
  To date, we have:
  - Worked with you directly through the support ticket to better understand the challenges you are facing.
  - Offered several resolution options, including a partial refund, additional time on your current contract, moving your services
  - We have also explored the option of applying a pro-rata credit toward a new, more robust service with greater control over your hosting environment. This upgrade option was structured so that no upfront payment would be required, as the credit from your existing plan would be applied in full.
  
  We believe these options demonstrate our commitment to acting fairly and reasonably, ensuring that you had practical choices to help restore service stability and confidence.
  We are also committed to continuously improving the technology we use to deliver services and aim to keep all clients up to date via our public status page, so that you always have access to timely and accurate service information. While we regret that this experience fell short of your expectations, we want to reassure you that our team remains available should you wish to proceed with any of the solutions offered. We are committed to making the transition as smooth as possible and to helping you get the best from your hosting services.
  Thank you again for bringing your concerns to our attention,  we genuinely appreciate your feedback and the opportunity to work toward a positive outcome.

   

  Kind regards,
  
  ***
  Customer Advocacy 

  Customer Answer

  Date: 08/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response submitted by the business regarding Complaint ID ********. While it fails to address the severity of our clients experiences or the significant loss of revenue we incurred, I will accept their minimal credit in the form of a refund to our account. However, we will remain vigilant in monitoring their service, and we will not hesitate to open another case should we encounter similar substandard service in the future.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against A2 Hosting for refusing to issue a refund for a virtual server I purchased on June 23, ******* a technology professional, I frequently purchase servers for client use. I attempted to test A2 Hosting as a new provider. Within a few days of purchase, I canceled the service due to serious concerns regarding the companys privacy practices and user data handling. I never used, configured, or activated the service in any way.On July 1, 2025, A2 Hosting acknowledged the cancellation but declined to issue a refund. Instead, they offered a store credit, which I refused. I have made multiple good faith efforts to explain the situation and resolve the matter directly with the company via email and phone, all of which were unsuccessful. The company has now issued a final response, refusing a refund entirely.A2 Hosting claims the product is non-refundable, yet during checkout there was no clear warning or disclaimer. I was never required to explicitly accept any terms and conditions stating this. I have documentation proving the lack of transparency.Their behavior is deceptive and unethical. I am within their advertised 30-day refund policy, and the service was never used. I am requesting that BBB intervene and assist in obtaining a full refund of USD $5,976.00 to my original payment method.Supporting documentation is available upon request.

  Business Response

  Date: 07/18/2025

  Dear Mr. ************************* you for reaching out and sharing your feedback. We are sorry to hear about your disappointment regarding your recent experience with Hosting.com.
  
  
  We want to clarify that our refund policy, as stated both in our terms of service and in the advertisements on our website, applies to shared hosting and reseller hosting products only. Unfortunately, virtual servers (VPS, dedicated servers, etc.) are specifically noted as non-refundable at the time of purchase. We have attached a screenshot from our website highlighting where this policy is stated for your reference.
  
  
  We recognize your concerns about transparency, and we take such feedback seriously. Our intention is always to be clear with our policies prior to purchase, and we are reviewing your comments to ensure continued transparency for all customers.
  
  
  While we are unable to provide a monetary refund in this case, as a gesture of goodwill, we did offer a store credit, which remains available should you wish to use it for any future services.
  
  
  We appreciate your understanding, and if you have any additional questions or concerns, please feel free to contact our support team at any time.
  
  
  Sincerely,
  Hosting.com

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23618511
  
  I am rejecting this response because:
  

  Thank you for your latest reply and for providing a screenshot as part of your response.
  
  Ironically, this screenshot only reinforces my case, as it proves that the Virtual Dedicated Server (VDS) product I purchased is not listed among the exclusions in your money-back guarantee policy. You reference that VPS and Dedicated Server plans are excludedbut at no point do you mention Virtual Dedicated Server (VDS). This is a different product, with a different name, and it does not fall under the categories youve listed.
  
  Furthermore, your own policy also states: If this applies to your situation, well let you know before you make your purchase. I have already submitted conclusive evidence, including full screenshots of the purchase process, that no such notification was ever provided to me, neither before nor during checkout. There were no alerts, no checkboxes, no terms displayed, no approval of any kind. This confirms that your company failed to properly disclose the supposed non-refundable nature of the product.
  
  Your own response and image will now be formally submitted to **************** as further evidence that:
  You did not communicate any exclusion during the transaction;
  You cannot prove that I accepted any such exclusion;
  And now you are retroactively trying to apply a vague policy that does not even name the actual product I purchased.
  
  Let me be clear: This product was cancelled promptly. It was not delivered, not configured, not used, and has been inactive since July 1, 2025. You are not entitled to keep $5,976 for a service I never received and which you failed to properly document as non-refundable. I expect an immediate and full refund. If not, I will continue to escalate this case through every available consumer protection authority. I am already pursuing the chargeback process with ****************, and based on the written evidence and your own contradictions, you will not win this dispute.
  
  I will not stop until this matter is resolved and the funds are returned to my payment method.
  
  Frankly, I believe what youre showing now is not a technical limitationbut an attitude problem towards me as a customer. Youve already processed refunds before, and technically, you could issue this one in less than five minutes. I urge you to set that attitude aside, act professionally, and do whats right.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 07/24/2025

  We acknowledge the concerns of our customer regarding his refund request for the Virtual Dedicated Server (***) associated with ***********. We have reviewed the matter internally, including previous communications and the handling of the order.
  
  
  The customer asserts that our ****** money-back guarantee does not explicitly mention Virtual Dedicated Server and that exclusions were not properly disclosed. However, as previously communicated, *** services fall under the category of VPS and Dedicated Server plans, both of which are expressly excluded from the guarantee. This is clearly stated in our Refund & Billing Policy and Terms of Service, which are publicly available and have long governed our service relationship with all customers.
  
  
  There is no legal entitlement to a refund under applicable law. Our refund guarantee is a voluntary benefit, and invoking it necessarily means accepting its terms, including stated exclusions. It is not consistent to rely on the guarantee while disputing its limitations.
  
  
  We also note that the service in question was automatically provisioned and system resources were allocated, regardless of whether the customer configured the server or accessed it.
  
  
  As a gesture of goodwill, a full refund had already been provided for a prior similar service. In this instance, a 20% account credit was offered, which remains available.
  
  
  We have also responded to the customer directly to explain our position in detail.
  
  
  We respectfully consider our position to be fair, consistent with our terms, and final in this matter. We remain available should the customer wish to accept the credit offered.
  
  
  Sincerely,

  Panos Kesisis

  COO Hosting.com

  Customer Answer

  Date: 07/28/2025

  Complaint: 23618511
  
  I am rejecting this response because:
  

  At this stage, I believe it is more appropriate to stop making general statements and instead present specific evidence that justifies your decision to retain my payment.
  
  You wrote:
  However, as previously communicated, *** services fall under the category of VPS and Dedicated
  I kindly request that you attach the exact communication where this was shared with me prior to my purchase.
  
  You also stated:
  There is no legal entitlement to a refund under applicable law.
  Likewise, there is no legal entitlement for your company to keep my money under a 30-day money-back guarantee if I never accepted your termsverbally or in writing.
  Please provide the legal proof that I approved or signed those policies.
  
  Additionally, regarding this statement:
  The service was automatically provisioned
  Please include evidence that I accessed, configured, or used the service at any time, and more specifically, before I submitted the cancellation on June 28.
  You also mentioned:
  A full refund had already been provided for a prior similar service
  Please attach the proof that I was informed prior to my second purchase that the 30-day money-back guarantee would apply only once, and would no longer apply to future purchases.
  
  To summarize, I formally request the following:
  
  1. The specific location, page, or screen where I was informed, before or during purchase, that LITERALY, Virtual Dedicated Server (***) were excluded from your 30-day money-back guarantee.
  

  2. A copy or screenshot showing how and where I explicitly accepted those refund exclusions whether via a checkbox, pop-up, contract, or other approval method.
  

  3. Written confirmation that I was informed before hand, that Virtual Dedicated Server are defined as belonging to the same category as VPS or Dedicated Server under your policy.
  

  4. A screenshot or message showing that I was explicitly informed before placing the second order that the refund policy could only be applied once.
  

  5. Proof that I received, configured, or used the service at least once prior to submitting the cancellation request on June 28.
  
  If you are unable to provide documented evidence for ALL of the above, then it is clear that your company lacks the necessary grounds to justify keeping my money. Therefore, I strongly encourage you to reconsider your current posture and attitude and resolve this matter by issuing an immediate full refund. Doing so would help avoid unnecessary reputational damage with your acquiring bankespecially since I am confident I will win the chargeback process with ****************, that has already started.
  
  Additionally, if you cannot provide proof for the above requests, then I stand by my version of events as truthful and properly documented. For that reason, I will continue to communicate with all relevant consumer protection authorities and public oversight platforms to share this bad experienceregardless of the reference made by your COO to the risk of a defamation claim. Please understand that I am acting transparently and truthfully, with full evidence in hand and you are not.
  
  Please do not write back until you have 100% attached of the supporting evidence I am requesting.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 07/31/2025

  Dear Customer,
  
  Thank you for your message. We would like to reiterate that the Virtual **************** (VDS) product falls under the category of VPS and **************** services, which are expressly excluded from the scope of our 30-day money-back guarantee. This exclusion is clearly stated in our Refund & Billing Policy and our Terms of Service.
  
  We further emphasize that the 30-day money-back guarantee is a voluntary commercial benefit, not a right granted by statute. Any claim based on that policy must therefore be assessed within the framework of our published termswhich the current complaint simultaneously invokes and denies. It is not consistent to rely on such a voluntary policy while disregarding its defined scope and limitations.
  
  Our server products, including Virtual ****************s, are provisioned automatically upon order as a standard part of our service infrastructure. Whether or not it was subsequently configured or accessed does not alter the fact that the service was delivered according to the product specification.
  
  A full refund had already been granted as a goodwill exception in a previous case. It was communicated very clearly that no further exceptions would be made. Nevertheless, a 20% account credit for the current service was offered as a gesture of goodwill and remains available until July 31, 2025 EOB. After that date, the offer will expire, and we will consider the matter fully closed.
  
  Regards

  Hosting.com

• Initial Complaint

  Date:02/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hosting services from *** were due to for renewal. *** had payment details which were to be used to renew the yearly subscription service. Due to an unclear breakdown of payments, TMD was not able to process one particular charge, therefore disrupting the service i.e taking my website off-line. Upon collection of payment, my website was not restored and deemed expired. At this point, I had no interest continuing doing business with ***. I asked for a full refund which I was denied. I requested to view my account so I can see the breakdown of payment Which locked me out of from being able to view it.

  Business Response

  Date: 02/10/2025

  Hi there,

  Thank you for reaching out regarding your refund request. We understand your concerns and appreciate the opportunity to clarify our policy.
  
  After reviewing your request, we found that it falls outside the terms outlined in our Refund Policy. Our policies are designed to ensure fairness and consistency for all customers, and unfortunately, we are unable to issue a refund in this case.
  
  Additionally, we noticed that a chargeback was filed on your payment. As per our terms of service, a chargeback results in the automatic suspension of the associated service. If you would like to reinstate your service, we kindly ask that the dispute be resolved and the chargeback reversed.
  
  We truly value your business and would be happy to assist in any way we can to find a resolution. Please let us know how youd like to proceed.
  
  Regards,
  Panos Kesisis

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22919294
  
  I am rejecting this response because:
  you did not provide services after making charges on saved payment methods therefore making your policy invalid. Full refund or next step is a complaint with the FTC. 

   

  Sincerely,
  
  **** *******

  Business Response

  Date: 02/12/2025

  Dear Customer,
  
  We would like to clarify that your claim is incorrect. Our records show that services were fully provided as per the terms of your subscription before the chargeback was initiated. The charges made were for services rendered, and your account remained active until the chargeback resulted in its suspension.
  
  
  Additionally, you have already disputed all related payments with your bank, which means there are no remaining eligible transactions for us to refund. Once a chargeback is filed, the matter is between you and your financial institution, and we are unable to process any further refunds directly.
  
  
  If you wish to regain access to your services, the chargeback must be reversed. Please let us know how you would like to proceed.
  

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bad support. They don't reply to support ticket

  Business Response

  Date: 10/01/2024

  Hello, 
  
  Our team was able to locate the account in our system and we are quite suprised by the accusations towards our support team. 
  We are a leader in the industry when it comes to resolving technical issues. We work 24/7 and pride ourselves to have one of the best-trained technical support teams.
  

  According to the records on our end, you have submitted 4 technical related ticket inquiries, all of which were already resolved accordingly.
  Furthermore, your last inquiry regarding MSSQL remote access has been escalated to our senior technical team. Please, bear in mind that escalated tickets have a usual response time of up to 24 hours and you have received an update by our technical support team manager a few hours ago. While we understand and sympathize with your frustration on the matter, please be advised that a response time of up to 24 hours is considered acceptable with more complex cases. You have also received multiple updates during this period to ensure our team is working on your request.

  If you have any questions or need further assistance, feel free to reach us back at any point. We remain at your disposal 24/7.

  Best regards,
  The TMDHosting Team

• Initial Complaint

  Date:09/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue is with TMD hosting. The issue is on 8/31 my account was $215 for a service I did not want. I requested a refund and they refused. No has a result of the dispute they have locked me out of my account which contains my domain names which I want to transfer to another business. What I am seeking is they restore my account. My number has been blocked and they do not pick up the phone and I can not log in. In addition, they need to offer a refund for charging me for a service I do not want.

  Business Response

  Date: 12/18/2024

  Hi there,

  This was just brought to our attention. 

  Please note that the mailbox ******************************** is not being monitored. For any future communication, please make sure you reach out to ************************************ and ********************************************************.

  Now to address the customer's complaint -- 

  The customer had a subscription service that renewed automatically. ********************* do renew automatically as per our terms and conditions that the customer agreed upon registration. Our terms claim:
  
  "Unless explicitly requested, TMDHosting will automatically renew the Subscribers Hosting Account by charging the applicable fee for the non-promotional rate of the service to Subscribers current method of payment on file." Please see here: ************************************************************* under section "Renewal of Hosting Account". The customer did not indicate any desire to cancel the package prior to the renewal. We were notified only after the payment was taken.  We refused the refund on the basis of our terms.

  Then the customer initiated a chargeback. The customer, for some unknown reason to us, won the chargeback, and beyond this point, it meant that there's no payment for a service that we provide. As a natural outcome, we did suspend the hosting account. As our terms and conditions state:
  
  "The Company reserves the right to suspend and/or terminate the Customers service/s if payment has not been made by the services due date. 
  
  The Company cannot be held liable for any downtime or data loss incurred due to delays in payment by the Customer."
  
  That being said, I believe the customer's complaint is invalid.

  However, in good faith of resolving this issue, I have now unsuspended the hosting package and the service is up and running. I will give the customer 14 days to move the site and all services to a different provider. I will also inform the customer accordingly.

  Hopefully this resolves the matter here.

  Regards,
  Panos Kesisis
  Chief Operating Officer 
  ****************

  Customer Answer

  Date: 12/22/2024

   
  Complaint: 22311033
  
  I am rejecting this response because:

  Yes you have granted me access to the account for 14 days but I can not access my domains. Per your response you had a right to terminate the web hosting which I refused to pay. You do not have the right to remove access to my domain names.The domain names are held hostage and have nothing to do with your business I own them and I can keep in any service provider I wish.The goal of  any business is to make the customer happy. Your goal is to "teach me a ******* for defining your business practices. I feel I am fighting against a company run by teenagers.
  

  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 12/29/2024

  Hi,

  Your account is already unblocked but not verified. I have just sent you a verification email -- please click on it to verify the account and then you will be able to login.

  Regards,
  Panos

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my hosting a year ago and they have again deducted hosting fees.

  Business Response

  Date: 06/24/2024

  Dear *****,
  
  Thank you for reaching out.
  
  We're truly sorry to hear about the misunderstanding that has occurred. Our team has located your account in our system and can confirm that your hosting service with us was successfully deactivated in 2023.
  Please, be advised that you have not been charged for the service, however, we have received an automatic payment sent directly from your PayPal subscription, as it seems like you have not canceled it from your PayPal account as advised in the cancellation confirmation email you have received after deactivating your hosting plan.
  Since you don't have an active service with us, the payment was added as credit to your account with us. We would gladly issue a refund for the amount we've received, however, according to the records on our end, you have already initiated a PayPal dispute and at this point, your refund inquiry will be fully handled by PayPal.  
  In case you have any additional questions or concerns, do not hesitate to reach us directly by emailing us at ******************************** or by submitting a ticket from your Client Area with us.
  
  Best regards,
  TMDHosting Team

• Initial Complaint

  Date:04/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/16/2023 I tried to purchase a starting pack that is worth $87 but due to a promo, the site charged me for $47. I was trying to pay and it kept on giving me an error. In the customer information, It should have told me that it will be treated as billing information too because it auto filled my city as "Chula Vista" which is where I live but in my debit card information it was San Diego. I mistakenly tried multiple times and at the 3rd or 4th time, I put San Diego and it went through. After the transaction, it gave me a notice that my IP is now banned. Tried to call customer service but they where all busy. I could not send a Ticket because my account is considered banned. Now I don't know if I will be charged for the domain that I purchased successfully but wont be able to use it since I am currently banned from the site.

  Business Response

  Date: 05/03/2023

  Hello ****,
  
  We are sorry to hear that you have had this experience and we would like to apologize for any inconvenience caused by this situation.
  
  It seems that the number of orders and payment attempts triggered our verification systems, which is why your IP address was blocked.
  
  We can assure you that we have not received payment for the services on our end.
  
  In case you would like to create an account with us, we will be happy to hear from you so we can assist you.
  
  Our Customer Service team is available 24/7 and is available via the LiveChat on our website: ***************************
  The chat is located in the bottom right of the screen.
  
  Alternatively, you can reach us at [email protected] and reach our sales team over the phone at 1-888-771-5990
  We also have a contact form on our website, which you can review here* ***************************************
  
  Regards,
  The TMDHosting ?eam.