ComplaintsforMyCity Social

• Initial Complaint

  03/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  About months ago My City Social was hired for SEO optimization, new website, social media marketing. About two weeks ago I received a letter from one of my competitors asking that I remove specific content relating to their product. I tried contacting *********************** who built the website but he no longer works for them so I emailed ****** the *** of My City Social and asked for his assistance in getting the corrections made to my website. He has refused to correct the issues or give me the credentials and passwords needed to have someone else fix the issues. I forwarded the email that was sent to me by my competitors Attorney and have not received a response from anyone at My City Social.

  

  Business response

  03/11/2024

  This issue was regarding this client using an ex-employee who we have no ties with since they are no longer working for us.  The client was given all necessary information on the last day of the agreement 9/25/2023.  This matter has been handled by us

  Customer response

  03/11/2024

   
  Complaint: 21377184
  
  I am rejecting this response because:

            I have discussed this issue directly with ************************* the *** of My City Social and asked him to have his Attorney send his ex employee a letter since My City Social is not able to provide me with his ex employees address and  I understand his reasons however ****** evidently has chosen to not ask his Attorney to contact him to resolve the situation. As it stands, ******* ex employee has control of my website and I am unable to access it to have the changes made that I have to have made or face the possibility of a lawsuit because the changes haven't been made. My understanding speaking with ****** is that his ex employee,  *********************** left My City Social under less than favorable conditions which I think has a lot to do with why I am having a problem resolving this issue. My contract to build my website was with My City Social not *********************** who was evidently hired on a an independent contractor by My City Social to do the work. Furthermore My City Social was not able to provide me with all of the services that I requested when I signed the contract and we had to rewrite part of the contract to accommodate what they were able to do in place of what was actually paid for. 

  Unfortunately I'm unable to send the cease  and desist letter, however if you provide me with an email address, I will send it to you that way. 
  
  Sincerely,
  
  *************************

  

  Business response

  03/27/2024

  We are sorry about this but ***************** hired the ex employee after he left our employee which was over 6 months ago and the contact information that we have on file for him is no longer valid.  It is not our responsibility to help locate a former employee that ***************** hired after his agreement ended with our company which is in a direct violation of the terms of agreement that both he and the employees signed.  

  Customer response

  03/28/2024

   
  Complaint: 21377184
  
  I am rejecting this response because:
  

            I did not hire an ex employee of My City Social. All of the work done on my website was done while *********************** was still employed by them. I'd like to ask My City Social to run a report on my website and publish the results to the BBB. The intent of hiring My City Social was to improve my website and to bring more customers to my website. As it stands, my website is not even visible to any potential customers because of what has been done by ***********************, My City Socials disgruntled ex employee. I am enclosing an email that was received by me that shows the current status of the work that was done on my website and it's current status. 
  Sincerely,
  
  *************************

  

  Business response

  03/28/2024

  We disagree with this since he has stopped being a client as of September 8, 2023 and since he is no longer in an agreement and we no longer have access to his site and we can not run any kind of reports.

  Customer response

  04/03/2024

  I disagree with the BBB closing this case for the following reasons. 

  My City Social was hired by me last year to build me a new website and to do ***  on the website. Currently the website has several issues including broken links, pictures that are missing and several other issues. In my last correspondence with them thru the BBB I asked them to do a report that would show them what the issues were and are. Doing the report is a very simple task that they do before working on any of their customers websites so they know exactly what it is that needs to be addressed and fixed. They chose not to do the report because it would show where they dropped the ball and the quality of the work that they done on my business website. I paid them good money to do the website and currently no one is able to access the website. I have hired another company to build me a new website because of this costing my business an additional $ ********. I also noticed that the BBB has not posted any of the communications and issues to their site. In short, I feel like My City Social has not provided my business with the website that I paid for and has not provided my business with the *** optimization that I paid for. Again, running the report on how my website is ranking on the major search engines is a very easy task for My City Social and forwarding a copy of that report to the BBB would show exactly why this complaint was filed to begin with. I'm also not happy about the BBB not posting the communications between My City Social and me on the BBB forum. 

   

  Unfortunately it seems like that's what this world is coming to. Company's ripping you off and there's nothing you can do about it. And when you complain to the authorities about it, they just want to close their file without getting to the bottom of it. 

  If you provide me with an email address I'd be more than happy to forward to you a website and *** report that was prepared by Bluehost, my website hosting service that I use. Unfortunately I'm unable to attach the file using this form.

• Initial Complaint

  04/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company breached our contract by having multiple account managers, did not perform the duties they promised, changed SEO’s several times. Many account managers quit the company leaving me high and dry. Sometimes it would be 10 days without any contact for assistance… they are just terrible at marketing. Sometimes they would post on my social media and would even mis-spell words that I’d have to ask them to correct. When I complained about their poor service, they threatened me with ruining my credit & a lawsuit if I stopped paying, so I had to fire them. I’m my opinion, this is the worst social media company in the United States.

  

  Business response

  04/21/2023

  I am sorry to hear about your frustrations on your account. We have worked together for over a year and up until recently when your account became delinquent, there were no complaint about our service. We understand that there may be some issues with your budget and we are willing to help you out. I will give you a call and we will work something out. 

• Initial Complaint

  03/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  BBB has received over 13 complaints against MyCity Social (MCS) clearly documenting MCS’s systematic failure to deliver on the terms of its contracts, followed by its threatening and harassment of clients to pay MCS’s fees regardless of MCS’s abysmal performance. Our experience with MCS is entirely similar to the multiple, repeated complaints lodged against MCS by its other clients. MCS’s CEO Andrew C. solicited us in 4Q22 and we ultimately entered into a contract for MCS’s Standard SEO Plan, in which MCS promised to update and optimize our existing website, build our new website, optimize our Google My Business profiles, and provide research, analytics, and periodic reporting. During the following 3 weeks, MCS provided NO usable work product to us - none. Our MCS ‘team’ was a single person who admitted to having little relevant experience. We informed Andrew that we were dissatisfied with the lack of any progress and requested a meeting. We received no response from Andrew or anyone at MCS. At the 1 month mark, still having received no work product at all, we informed MCS that we were cancelling our agreement for breach and requesting a refund of payment. We subsequently stopped all payment to MCS. Joel S. at MCS’s collection agency ****** ***** * ********** immediately contacted us and threatened to damage our credit rating along with file a law suit against us as the next step. He/MCS offered that we could: a) pay an additional 25% on top of our contract price to reinstate the non-performing contract, or b) simply pay the entire contract amount and agree to not receive ANY services from MCS in return. There in writing from MCS was a clear statement of exactly what MCS actually offers – charging customers while not performing. Based on our experience and that of others, we believe MyCity Social is a scam organization and we are pursuing all remedies available to recover our payments and stop MCS’s continued, baseless harassment and claims against us.

  

  Business response

  03/08/2023

  ***** first off, I would like to apologize about any frustration on your end. MyCitySocial has worked very diligently on your account since the day you started. You signed up with us on December 31, 2022. We were able to send you a website mock up by January 20, 2023, which is less than three weeks from signing up for our service. You then wrote to our finance department requesting a refund because you thought the website would be complete within seven days. This is not only not feasible, but completely outside of the scope of work we spoke about. A typical website takes anywhere from 6 to 8 weeks to design. We were well within that timeframe. Not to mention, everything we spoke about during our conversation was implemented into the website This is clearly a financial issue and it is not fair to file a complaint about our service if there is an issue with the financial commitment on your end. With that being said, I would like to come up with an amicable resolution that works for everyone.

  Customer response

  04/03/2023

  
  Complaint: ********
  
  We reject MyCity Social’s (MCS) response as it does not address the fact that we received no work product from MCS on ANY of their contractual obligations before our notice of termination on January 31.  As can be seen from its header, MCS’s referenced January 30 email was not even sent to us, so we would have no knowledge of it, its contents, or even if it’s real.  The other emails submitted by MCS are dated AFTER our notice of termination and anything MCS may have quickly cobbled together afterwards is not really relevant to our complaint.  Fundamentally, MCS did not provide us any of the work required by our contract, which included optimizing our Google My Business profiles, providing research, analytics, and periodic reporting, etc.  In all of MCS’s responses to this complaint, there is no evidence that they did ANY work as required by our contract.  MCS’s subsequent offer to us was for us to pay the entire contract amount in return for MCS doing NO work, which clearly stated their intent.

  

  Business response

  04/03/2023

  A second email was send that was addressed to you with both website proofs on January 30 2023 which was only 30 days after your agreement was signed. Our normal timeframe is 6 - 8 weeks for a website proof and we had 2 websites completed in 30 days. As of today, you have paid $0 and this is not acceptable. You only decided to file a complaint after your account was sent to collections for non-payment. This is not a reasonable ask on your end.

• Initial Complaint

  02/03/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed a contract in September 2022 with MyCity Social and they never honored it. They didn't do the work. I refused to pay them because they weren't doing anything.

  

  Business response

  02/03/2023

  Hi *********, I am sorry things have gotten to this point with our business relationship. Everything was going well until we spoke in December with an agreement to help you out financially and you did not honor our agreement. We can not continue to work without getting paid for our services. I am assuming you are only filing a complaint because your account was send to collections do to non-payment. With that being said, we are always open to working with our clients and coming up with an arrangement that works for all parties. I will reach out to you and see what we can work out that makes sense to everyone. 

  Customer response

  02/03/2023

  Complaint: ********

  
  

  I am rejecting this response because:

  This is not about money. I'm happy to pay. Services were not rendered however. After rereading the contract, I understand that it was never your goal to fulfill your word or work but to collect the money. I also am clear that you and your company couldn't make my coaching company succeed because you know anything about it. 

  What you are selling is likely a scheme. 5 months and the six week website is still not ready. No blog. No SEO. No ****** my Business not optimized. 2 posts done in 5 months. 

  Nothing financially was offered in December. 

  What has been promised was never honored or received. 

  Sincerely,

  ********* ******

  
  

  
  

  

  Business response

  02/06/2023

  Hi *********, I do sincerely apologize about the way you feel regarding your service. I can assure you that our entire team is 100% dedicated to making sure that we produce the best results possible. We have been providing digital marketing services for over a decade, and we have thousands of very satisfied clients. With that being said, I’m sure we can resolve whatever issue you are having I will have our team try and reach out to you again to see what can be done to resolve this issue. Keep in mind that your account is almost 3 months past due. With that being said, we are certainly willing to work with you and come up with an arrangement.

• Initial Complaint

  02/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I signed a contract with My City Social with the sales argument on their side that it would be better to sign ASAP so I could take advantage of the holidays for my social media. The service was a DISASTER ( and I gave extra days to the first digital manager of my account to preparer her self better) the content and the graphics were so poor and there was no content creation during the first month of service and immediately I lost two followers and the interactions on my posts drop on 60% less ( also some posts were posted only on FB and not on IG) After I complaint about that the they changed the Digital Manager and same things happen the designs were extremely poor and I did a research and I found out that one post was a copy from a post that is out there on internet and the new digital manager admitted that it was a copy with zero design work ( I have all the emails). Then I was complaining with the director of the new manager and she was like your main point of contact is the digital manager you can talk to her….Then I spoke with the lady that sold me the services and I felt threatened by her because she told me that if I want to cancel the contract I would need to pay for 75% of the contract and I think it would not be ethical less fair to ask for a client when they did a harm and make that client move backwards in her social media on the other side they should compensate the bad work they have been performing with my accounts. Then it has been 8 week days from the moment I sent a very specific email with the comparison on the harm my account has suffered after working with this company and they continue charging me and I did not get any replied, the sales manager wants to call me but I told him. That I want his responses in an email and he has not reply yet. Finally today I sent an email to the owner with the email I sent to the Sales M. hoping he will analice the email I sent to the Sales M. About the poor service and he will cancel my contract. *********

  

  Business response

  02/01/2023

  Hi *********, thank for reaching out to us regarding your concerns. I just had a conversation with your account manger and they were unaware of any issues with your account. All your SM post have been scheduled and posted as agreed. It there is a concern with the service, we are more than happy to address your concerns make sure you are satisfied with the work that is being done. Please feel free to call our office at 321-293-0297 and I will have Ya'Leedia call you today to go over this with you. 

  Customer response

  02/14/2023

  
  Complaint: ********
  
  I am rejecting this response because you have proofed your service is very poor and you are trying to be smarter than me ( and you guys were by giving an sale speech that is different from reality) you guys are not wanting to replied my emails where I talk with proof about the poor service and for you guys ti make fun of me you send me a new manager saying hello bla, bla like nothing is happening. Just con continue charging. That was very rude sending a new digital manager pretending and ignoring my complaints and even worst you posted two post without  my desire and approval passing over my rights just to get your weekly checks. ( I have in emails the proof of this) 
  
  Sincerely,
  
  ********* ****** ********

  

  Business response

  02/17/2023

  Hi *********, 

  Our team has been trying to work with you and get things back on track. There has been numerous phone calls and emails. We can not resolve this issue of you are not willing to work with us on this issue. Please let me know when you are available to meet.

   

• Initial Complaint

  12/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was contacted by a sales person from My City Social. I told them I already had an SEO company that wasn't doing anything it promised me. My city social sold me a dream of being on the first page organically and how they were going to rank my website up. The only thing they have done for me is host a basic website that they created. I spend $645 per month with them and receive no support with my SEO and don't even hear from them. I signed a 1 year contract and understand that I must pay them $645 per month until one year is up, however I called about terminating after the one year and they said it auto renews unless I send a certified letter and follow all these crazy steps. I didn't agree to an indefinite term, I agreed to a year. They are using bad business practices to keep customers locked into paying huge amounts of money for their terrible service.

  

  Business response

  12/21/2022

  Contact Name and Title: ****************
  Contact Phone: **********
  Contact Email: *********************************
  Hi *******, I had a chance to review your account, and all the work as per your agreement has been fulfilled. We never guarantee or promise results. Although, we have seen some significant improvements in many areas of your online presence. With that being said, we are certainly willing to work with you, however, this is the first we've heard that you were not satisfied or wanted to cancel your service. I would be willing to work with you and will be contacting you shortly. Again, I apologize about any inconvenience.

  Customer response

  12/30/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The only resolution I would like is to have the contract terminated. I have documentation showing all of the complaints I have made to your company. If you do just a little bit of research, you will see that. My website has very little visibility on ****** which was my main objective and you guys promised to help me accomplish this during the sales call and during the initial onboarding. The only progress that has been made on ****** is from me paying more for ****** ads. I will happily retract my BBB complaint and remove the 1-star reviews on ****** if we can please terminate our relationship when the contract expires. Many promises were made and not kept, I know that is how your business model works and you have taken over $7000 from us and only provided website hosting, if you cared about your brand or customer service you would try to make it right instead of reverting back to "we don't guarantee results." Nobody ever contacted me shorlty either... I am not mad, just disappointed because I thought you guys were really going help me.

  

  Business response

  01/03/2023

  We are absolutely willing to work with you. I will call you this week to go over the details and see what we can work out. Thank you.

• Initial Complaint

  10/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We signed an agreement with this company back in may 2022 for building a website, SEO,******* Mybusiness, and ongoing marketing support. Result: website launched July 23, then the account manager Gary ghosted on me for over a month without any warning, no response via text or email or call despite trying to get ahold of them. I also received nothing about my website since launch. I reviewed the plan I had signed up for and mycitysocial have not fulfilled them under the standard plan. 1. No form of communication for over a month, account manager switched twice. It went from Brayam R******** to Gary S****** to a Todd R***** in the span of 4 months, no prior communication, warning, or why. They also do not communicate with me when I ask for explanations. 2. They promised to give us results of keyword searches, monthly analytic reports of website traffic, and set-up of My******* Business account. Since the website launched supposedly, only got 1 SEO report this month. 3. They promised one blog post/ content per month, minimum. Other than cosmetic changes to site, nothing was posted. 4. Upon filing a request for cancelling my contract since the services that were supposed to give to me were not rendered, and to resolve this the respectable way, Marco from the firm called and promised me for some form of compromise, agreeing verbally that I had my right to my issues with them and he would seek out an amicable resolution. That was supposed to happen on Sept 23. Never happened as I was waiting for his call. 4. Then I got a "nice" email and phone call from a Dave F****** from *************************** demanding that I pay over 9k for breach of contract and that I have only 24 hours to do so, this has been ongoing since last week. This behavior violates the H.R. 5013: Small Business Fair Debt Collection Protection Act §1692d. Harassment or abuse. Furthermore it creates negative impact on my business and my mental health. They threaten and bully you, NOT ethical at all

• Initial Complaint

  08/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 02/11/2022 a contract was signed with Andrew and Jordan. When Andrew and Jordan were here in our office. They said the website would be up and running within 3 months. We gave the marketing firm all our logins for social media and our domain name. They began building the website. It's been 7 months and the website is still not complete. I made many follows up emails, calls, and complaints but everyone on the team tells me it will get better and it does not. I spoke with the owner Andrew and he promised the website designer will deliver. Matthew then did a follow up call in regards to website I discussed with him items that needs to be changed on our unfinished website. Matthew told me he would give me weekly updated on SEO, Mega K***, and website update. Poorly service I was mostly telling them everything to do like they didn't have any idea what to do. Our website has not been updated nor have I received any update for 3 weeks in regards to website. The contract signed was for a whole year of marketing however, they are not delivering what they promise and have no seen any update for a period of time. I spoke with the owner and thought this issue would get resolved but this has not, nothing has changed with process of work or updates on website. I don't feel as they are taking my company website serious and are just taking my money and not delivering what I am paying for or what they promised. They switched me over to another account manager. Again, some items were changed but nothing was worked on we are going on 7 months of no improvement. Only broken promises. We are paying $1295.66 Monthly. I would like to have the contract void since they are not delivering and I have to be constantly checking for updates and chasing the marketing agents. I would like for the marketing form to write a waiver, waiving us from sending to collection since the contract states this is a one year contract. Also, would like our access to our domain name back since that was our

  

  Business response

  10/27/2022

  Business Response /* (1000, 5, 2022/08/31) */ Contact Name and Title: Andrew C****** Contact Phone: 4076164449 Contact Email: [email protected] Hello, I am sorry to hear about your frustrations in regards to updating the website. Our team has been working diligently to try to make all the changes you have requested. I know you guys have been busy, however we do need some participation on your end as for clarification on a few items. I would love to set up a meeting with you in person or via video conference to go over any revisions that are still needed to make sure everything is back on track. Again, our goal is to make sure that you are completely satisfied with our services. You can always reach me directly if you have any questions or need anything. Consumer Response /* (3000, 7, 2022/09/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi Andrew, thank you for responding back. No, we would just like to move forward else where with our website. I have contact too many people within your company. I brought these concerns to many team members attention including yours. The teams members do great work for a week then again I am not able to reach them. I am having to continue repeat myself, upload photos to new team member because the person working on the website keep changing. I have a business to run this is the reason of hiring a web designer. So they can create something for my company. I would just like for the contract to be waived for the one year and would like my website domain back. I don't want the website that was created by your company. I would like to have in writing it was agree to waive the one year contract to ensure this does not get sent to collection for any reason. Business Response /* (4000, 9, 2022/09/09) */ Hey********, thank you for getting back to me as well. I went through all of our notes and emails and I was not able to find anything in regards to additional website changes. With that being said, I definitely want to make sure that we get the website perfect for you. Our team has been also working diligently on the backend of your website to improve your SEO. If you look at your latest insight report, you will see that your website rankings are improving every month. I believe you also have my direct cell phone number and you are able to call me anytime. This is the first that I am hearing about this matter. We do have an agreement which has a minimum term based on the work that has been done. Although we are not able to terminate the agreement early, I will make sure that everything is completed and we will exceed your expectations. I will be calling you shortly to go over all the details. Consumer Response /* (4200, 11, 2022/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi, thank you for you hearing us out and understanding our frustration. However, we would not like to move forward. I reached out multiple times to multiple people in regards to my concerns and everyone would work with me for a week then go MIA. I was transfer to multiple account managers/ reps and it was resolved to the same thing. I wasted a lot of time explaining the website to 3 different people. I can't continue to do it when nothing is getting resolved. My time is being wasted. I would like for us to be out of a contract. Please stop post on our social media as we do not want to have a contract with your company. We would like our website domain back as our website still hasn't been fully built.

• Initial Complaint

  07/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On March 30, 2022, I contacted MyCitySocial sales representative, Jonathan N****, to terminate services, effective April 1, 2022. Jonathan gave me every indication that the service would be terminated in time to roll off my April statement, and that I would be contacted via email by MyCitySocial. We made the agreement under the terms I would utilize the service for 3 months - I was very clear on this. The MyCitySocial sales rep made me certain that would be no problem. After 6 months I found MyCitySocial to be in breach of contract for the following reasons: - Standard SEO: website did not appear in basic search results. - Website: created with material issues only discovered once I was given access, March 2022. - Google My Business: service undelivered, account established and maintained by myself, MyCitySocial did not create. April 1, 2022, Jonathan Nunez contacted me to ask if MyCitySocial reached out to me, but I had not received any communication from them. When I saw the fee deducted from my April statement, I contacted Jonathan to inquire. He instructed me to dispute the charge. He resigned from MyCitySocial and was involved in a legal dispute over unpaid services. May 23, 2022, a man named Seth C******* contacted me demanding thousands of dollars on MyCitySocial's behalf. Despite his signature he is not a licensed attorney in Florida (where I reside) or Texas (where his office resides). He called my brother and my mother threatening them and hung up on me when I phoned his office to speak with him. Better Business Bureau displays multiple cases where people have attempted to terminate services with MyCitySocial and they send a fake lawyer to threaten people. These are unethical businesses practices and I wish I would have found these before I hired them! DO NOT HIRE THIS COMPANY!!

  

  Business response

  08/11/2022

  Business Response /* (1000, 5, 2022/07/11) */ Contact Name and Title: Andrew C****** Contact Phone: 3212930297 Contact Email: [email protected] We deeply apologize for any miscommunication. Customer satisfaction is always our number one goal. I have reviewed your agreement and you entered into a 12 month agreement. MyCity social does not offer anything less than 12 months. As you know, marketing requires consistency and is a very involved process. I am not sure the conversation you had with Jonathan N***** however your agreement that was executed is for 12 months. With that being said, we would definitely love to work something out with you. Please call our office and her team will be more than happy to come up with an amicable resolution. Thank you

• Initial Complaint

  06/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I contracted MyCitySocial.com to do marketing, and they promised a trial period of 3 months. They didn't do anything for the first two months, and when I went to cancel, they told me I owed over $10,000 cause I supposedly signed for a year. The whole company is scammers. The marketers aren't trained. They won't respond to questions. The Google reviews aren't authentic. They had their employees leave them fake reviews . The listing isn't even the original, they took down all the real negative reviews. Customers beware! Do not sign anything and if do, read the fine print. They're running a legal scam.

  

  Business response

  08/12/2022

  Business Response /* (1000, 8, 2022/07/15) */ Hi********* I have reviewed your agreement and it was clearly signed for a 12 month period. Marketing is a commitment from both parties and takes proper time to produce the desired results. With that being said, we are always willing to work with all of our customers and I'm sure we can come up an amicable resolution. I will have our team reach out to you. Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩