Complaints

This profile includes complaints for MyCity Social's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MyCity Social

  200 E Robinson St Ste 1120 Orlando, FL 32801-1962

  
• 

  MyCity Social

  2000 Ponce de Leon Blvd Fl 5 Coral Gables, FL 33134-4435

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******* is a copy of a form that bears a signature not representative of our authorized representative, and it is evidently fraudulent. This form pertains to the ******* location, which did not exist at the time our contract with the Miami location was executed.Under Florida Statutes, specifically ****** regarding fraudulent practices, it is unlawful to misrepresent or forge documents. MyCity Social's actions in this matter appear to constitute a violation of these statutes, as we have been charged for services and an extension of the contract to which we never agreed. Our original agreement clearly states a 52-week term, and there were no other documents signed or initialed by our representatives.We respectfully request the immediate cessation of all charges and the formal termination of this agreement to which they will not let us out of and are threatening to sabotage our credit, websites, and social media accounts which they have access to.

  

  Business Response

  Date: 09/25/2024

  On Tuesday September 24, 2024 ****** spoke with **** at the client who signed the agreement and this was a misunderstanding and they reached an agreement to end the contract.

• Initial Complaint

  Date:03/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21377184
  
  I am rejecting this response because:

            I have discussed this issue directly with ************************* the *** of My City Social and asked him to have his Attorney send his ex employee a letter since My City Social is not able to provide me with his ex employees address and  I understand his reasons however ****** evidently has chosen to not ask his Attorney to contact him to resolve the situation. As it stands, ******* ex employee has control of my website and I am unable to access it to have the changes made that I have to have made or face the possibility of a lawsuit because the changes haven't been made. My understanding speaking with ****** is that his ex employee,  *********************** left My City Social under less than favorable conditions which I think has a lot to do with why I am having a problem resolving this issue. My contract to build my website was with My City Social not *********************** who was evidently hired on a an independent contractor by My City Social to do the work. Furthermore My City Social was not able to provide me with all of the services that I requested when I signed the contract and we had to rewrite part of the contract to accommodate what they were able to do in place of what was actually paid for. 

  Unfortunately I'm unable to send the cease  and desist letter, however if you provide me with an email address, I will send it to you that way. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/11/2024

  This issue was regarding this client using an ex-employee who we have no ties with since they are no longer working for us.  The client was given all necessary information on the last day of the agreement 9/25/2023.  This matter has been handled by us

  

  Business Response

  Date: 03/27/2024

  We are sorry about this but ***************** hired the ex employee after he left our employee which was over 6 months ago and the contact information that we have on file for him is no longer valid.  It is not our responsibility to help locate a former employee that ***************** hired after his agreement ended with our company which is in a direct violation of the terms of agreement that both he and the employees signed.  

  Customer Answer

  Date: 03/28/2024

   
  Complaint: 21377184
  
  I am rejecting this response because:
  

            I did not hire an ex employee of My City Social. All of the work done on my website was done while *********************** was still employed by them. I'd like to ask My City Social to run a report on my website and publish the results to the BBB. The intent of hiring My City Social was to improve my website and to bring more customers to my website. As it stands, my website is not even visible to any potential customers because of what has been done by ***********************, My City Socials disgruntled ex employee. I am enclosing an email that was received by me that shows the current status of the work that was done on my website and it's current status. 
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/28/2024

  We disagree with this since he has stopped being a client as of September 8, 2023 and since he is no longer in an agreement and we no longer have access to his site and we can not run any kind of reports.

  Customer Answer

  Date: 04/03/2024

  I disagree with the BBB closing this case for the following reasons. 

  My City Social was hired by me last year to build me a new website and to do ***  on the website. Currently the website has several issues including broken links, pictures that are missing and several other issues. In my last correspondence with them thru the BBB I asked them to do a report that would show them what the issues were and are. Doing the report is a very simple task that they do before working on any of their customers websites so they know exactly what it is that needs to be addressed and fixed. They chose not to do the report because it would show where they dropped the ball and the quality of the work that they done on my business website. I paid them good money to do the website and currently no one is able to access the website. I have hired another company to build me a new website because of this costing my business an additional $ ********. I also noticed that the BBB has not posted any of the communications and issues to their site. In short, I feel like My City Social has not provided my business with the website that I paid for and has not provided my business with the *** optimization that I paid for. Again, running the report on how my website is ranking on the major search engines is a very easy task for My City Social and forwarding a copy of that report to the BBB would show exactly why this complaint was filed to begin with. I'm also not happy about the BBB not posting the communications between My City Social and me on the BBB forum. 

   

  Unfortunately it seems like that's what this world is coming to. Company's ripping you off and there's nothing you can do about it. And when you complain to the authorities about it, they just want to close their file without getting to the bottom of it. 

  If you provide me with an email address I'd be more than happy to forward to you a website and *** report that was prepared by Bluehost, my website hosting service that I use. Unfortunately I'm unable to attach the file using this form.

• Initial Complaint

  Date:04/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company breached our contract by having multiple account managers, did not perform the duties they promised, changed SEO’s several times. Many account managers quit the company leaving me high and dry. Sometimes it would be 10 days without any contact for assistance… they are just terrible at marketing. Sometimes they would post on my social media and would even mis-spell words that I’d have to ask them to correct. When I complained about their poor service, they threatened me with ruining my credit & a lawsuit if I stopped paying, so I had to fire them. I’m my opinion, this is the worst social media company in the United States.

  

  Business Response

  Date: 04/21/2023

  I am sorry to hear about your frustrations on your account. We have worked together for over a year and up until recently when your account became delinquent, there were no complaint about our service. We understand that there may be some issues with your budget and we are willing to help you out. I will give you a call and we will work something out. 

• Initial Complaint

  Date:03/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  We reject MyCity Social’s (MCS) response as it does not address
  the fact that we received no work product from MCS on ANY of their contractual
  obligations before our notice of termination on January 31.  As can be seen from its header, MCS’s referenced
  January 30 email was not even sent to us, so we would have no knowledge of it,
  its contents, or even if it’s real.  The other
  emails submitted by MCS are dated AFTER our notice of termination and anything MCS may have quickly cobbled together afterwards is not really relevant to our
  complaint.  Fundamentally, MCS did not
  provide us any of the work required by our contract, which included optimizing
  our Google My Business profiles, providing research, analytics, and periodic
  reporting, etc.  In all of MCS’s
  responses to this complaint, there is no evidence that they did ANY work as
  required by our contract.  MCS’s subsequent
  offer to us was for us to pay the entire contract amount in return for MCS doing
  NO work, which clearly stated their intent.anyone at MCS. At the 1 month mark, still having received no work product at all, we informed MCS that we were cancelling our agreement for breach and requesting a refund of payment. We subsequently stopped all payment to MCS. Joel S. at MCS’s collection agency ****** ***** * ********** immediately contacted us and threatened to damage our credit rating along with file a law suit against us as the next step. He/MCS offered that we could: a) pay an additional 25% on top of our contract price to reinstate the non-performing contract, or b) simply pay the entire contract amount and agree to not receive ANY services from MCS in return. There in writing from MCS was a clear statement of exactly what MCS actually offers – charging customers while not performing.
  Based on our experience and that of others, we believe MyCity Social is a scam organization and we are pursuing all remedies available to recover our payments and stop MCS’s continued, baseless harassment and claims against us.

  

  Business Response

  Date: 03/08/2023

  ***** first off, I would like to apologize about any frustration on your end. MyCitySocial has worked very diligently on your account since the day you started. You signed up with us on December 31, 2022. We were able to send you a website mock up by January 20, 2023, which is less than three weeks from signing up for our service. You then wrote to our finance department requesting a refund because you thought the website would be complete within seven days. This is not only not feasible, but completely outside of the scope of work we spoke about. A typical website takes anywhere from 6 to 8 weeks to design. We were well within that timeframe. Not to mention, everything we spoke about during our conversation was implemented into the website This is clearly a financial issue and it is not fair to file a complaint about our service if there is an issue with the financial commitment on your end. With that being said, I would like to come up with an amicable resolution that works for everyone.

  

  Business Response

  Date: 04/03/2023

  A second email was send that was addressed to you with both website proofs on January 30 2023 which was only 30 days after your agreement was signed. Our normal timeframe is 6 - 8 weeks for a website proof and we had 2 websites completed in 30 days. As of today, you have paid $0 and this is not acceptable. You only decided to file a complaint after your account was sent to collections for non-payment. This is not a reasonable ask on your end.

• Initial Complaint

  Date:02/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********

  
  

  I am rejecting this response because:

  This is not about money. I'm happy to pay. Services were not rendered however. After rereading the contract, I understand that it was never your goal to fulfill your word or work but to collect the money. I also am clear that you and your company couldn't make my coaching company succeed because you know anything about it. 

  What you are selling is likely a scheme. 5 months and the six week website is still not ready. No blog. No SEO. No ****** my Business not optimized. 2 posts done in 5 months. 

  Nothing financially was offered in December. 

  What has been promised was never honored or received. 

  Sincerely,

  ********* ******

  
  

  
  

  

  Business Response

  Date: 02/03/2023

  Hi *********, I am sorry things have gotten to this point with our business relationship. Everything was going well until we spoke in December with an agreement to help you out financially and you did not honor our agreement. We can not continue to work without getting paid for our services. I am assuming you are only filing a complaint because your account was send to collections do to non-payment. With that being said, we are always open to working with our clients and coming up with an arrangement that works for all parties. I will reach out to you and see what we can work out that makes sense to everyone. 

  

  Business Response

  Date: 02/06/2023

  Hi *********, I do sincerely apologize about the way you feel regarding your service. I can assure you that our entire team is 100% dedicated to making sure that we produce the best results possible. We have been providing digital marketing services for over a decade, and we have thousands of very satisfied clients. With that being said, I’m sure we can resolve whatever issue you are having I will have our team try and reach out to you again to see what can be done to resolve this issue. Keep in mind that your account is almost 3 months past due. With that being said, we are certainly willing to work with you and come up with an arrangement.

• Initial Complaint

  Date:02/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because you have proofed your service is very poor and you are trying to be smarter than me ( and you guys were by giving an sale speech that is different from reality) you guys are not wanting to replied my emails where I talk with proof about the poor service and for you guys ti make fun of me you send me a new manager saying hello bla, bla like nothing is happening. Just con continue charging. That was very rude sending a new digital manager pretending and ignoring my complaints and even worst you posted two post without  my desire and approval passing over my rights just to get your weekly checks. ( I have in emails the proof of this) 
  
  
  
  Sincerely,
  
  
  
  ********* ****** ********l manager you can talk to her….Then I spoke with the lady that sold me the services and I felt threatened by her because she told me that if I want to cancel the contract I would need to pay for 75% of the contract and I think it would not be ethical less fair to ask for a client when they did a harm and make that client move backwards in her social media on the other side they should compensate the bad work they have been performing with my accounts. Then it has been 8 week days from the moment I sent a very specific email with the comparison on the harm my account has suffered after working with this company and they continue charging me and I did not get any replied, the sales manager wants to call me but I told him. That I want his responses in an email and he has not reply yet. Finally today I sent an email to the owner with the email I sent to the Sales M. hoping he will analice the email I sent to the Sales M. About the poor service and he will cancel my contract.
  
  *********

  

  Business Response

  Date: 02/01/2023

  Hi *********, thank for reaching out to us regarding your concerns. I just had a conversation with your account manger and they were unaware of any issues with your account. All your SM post have been scheduled and posted as agreed. It there is a concern with the service, we are more than happy to address your concerns make sure you are satisfied with the work that is being done. Please feel free to call our office at 321-293-0297 and I will have Ya'Leedia call you today to go over this with you. 

  

  Business Response

  Date: 02/17/2023

  Hi *********, 

  Our team has been trying to work with you and get things back on track. There has been numerous phone calls and emails. We can not resolve this issue of you are not willing to work with us on this issue. Please let me know when you are available to meet.

   

• Initial Complaint

  Date:12/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The only resolution I would like is to have the contract terminated. I have documentation showing all of the complaints I have made to your company. If you do just a little bit of research, you will see that. My website has very little visibility on ****** which was my main objective and you guys promised to help me accomplish this during the sales call and during the initial onboarding. The only progress that has been made on ****** is from me paying more for ****** ads. I will happily retract my BBB complaint and remove the 1-star reviews on ****** if we can please terminate our relationship when the contract expires. Many promises were made and not kept, I know that is how your business model works and you have taken over $7000 from us and only provided website hosting, if you cared about your brand or customer service you would try to make it right instead of reverting back to "we don't guarantee results." Nobody ever contacted me shorlty either... I am not mad, just disappointed because I thought you guys were really going help me.

  

  Business Response

  Date: 12/21/2022

  Contact Name and Title: ****************
  Contact Phone: **********
  Contact Email: *********************************
  Hi *******, I had a chance to review your account, and all the work as per your agreement has been fulfilled. We never guarantee or promise results. Although, we have seen some significant improvements in many areas of your online presence. With that being said, we are certainly willing to work with you, however, this is the first we've heard that you were not satisfied or wanted to cancel your service. I would be willing to work with you and will be contacting you shortly. Again, I apologize about any inconvenience.

  

  Business Response

  Date: 01/03/2023

  We are absolutely willing to work with you. I will call you this week to go over the details and see what we can work out. Thank you.

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed an agreement with this company back in may 2022 for building a website, SEO,******* Mybusiness, and ongoing marketing support.
  
  Result: website launched July 23, then the account manager Gary ghosted on me for over a month without any warning, no response via text or email or call despite trying to get ahold of them. I also received nothing about my website since launch. I reviewed the plan I had signed up for and mycitysocial have not fulfilled them under the standard plan.
  
  1. No form of communication for over a month, account manager switched twice. It went from
  Brayam R******** to Gary S****** to a Todd R***** in the span of 4 months, no prior communication, warning, or why. They also do not communicate with me when I ask for explanations.
  2. They promised to give us results of keyword searches, monthly analytic reports of website traffic, and set-up of My******* Business account. Since the website launched supposedly, only got 1 SEO report this month.
  3. They promised one blog post/ content per month, minimum. Other than cosmetic changes to site, nothing was posted.
  4. Upon filing a request for cancelling my contract since the services that were supposed to give to me were not rendered, and to resolve this the respectable way, Marco from the firm called and promised me for some form of compromise, agreeing verbally that I had my right to my issues with them and he would seek out an amicable resolution. That was supposed to happen on Sept 23. Never happened as I was waiting for his call.
  4. Then I got a "nice" email and phone call from a Dave F****** from *************************** demanding that I pay over 9k for breach of contract and that I have only 24 hours to do so, this has been ongoing since last week. This behavior violates the H.R. 5013: Small Business Fair Debt Collection Protection Act §1692d. Harassment or abuse. Furthermore it creates negative impact on my business and my mental health.
  They threaten and bully you, NOT ethical at all