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Find a Location

Sheraton Flex Vacations, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSheraton Flex Vacations, LLC

    Vacation Timeshare

    At-a-glance

    Customer Reviews

    1.14/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    56 complaints closed in last 3 years

    11 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9002 San Marco Ct, Orlando, FL 32819-8600
    BBB File Opened:
    6/6/2016
    Years in Business:
    9
    Business Started:
    10/29/2014
    Business Started Locally:
    10/29/2014
    Business Incorporated:
    10/29/2014
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Vistana Signature Experiences
    Business Management
    • Carla Smith, Director
    • Ray Filippone, Director of Customer Relations
    Contact Information

    Principal

    • Ray Filippone, Director of Customer Relations

    Customer Contact

    • Carla Smith, Director
    • Ray Filippone, Director of Customer Relations
    Additional Contact Information

    Fax Numbers

    • (407) 903-4300
      Primary Fax

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Timeshares

    Customer Complaints

    56 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/27/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We made reservations at the Sheraton ************ on Sept 3, 2023. It was arranged through our Marriott reservation desk. They placed us at the Sheraton ******************* .When arrived, we were asked to attend a presentation. We were introduced to *******, who "specialized in working with Marriott owners of higher levels of ownership." He presenting us with the visuals of Marriott ownership. Then, he suggested that we could change from our level of Presidential owner to Chairman to achieve new benefits. We expressed we were not interested. ******* then offered a statement that really hooked us. He said.How would you like to never have to pay dues ever again? This really caught my attention. ******* then explained that ******** was taking money from us every year and we now had an option to pay up-front and eliminate the annual dues forever! He said we are so fortunate to have this opportunity though ********. Documents were presented. I was concern that this looked a lot like other past contacts in the sense that this is a mortgage. ******* returned and said this was just a formality." I questioned why the documents were Sheraton. He said that ******** just had not yet supplied the updated papers. He stressed that Sheraton was owned by ******** and these documents were temporary while they were waiting for new documents. I charged $8000.00 up front and the balance came to about $53,000.00. My understanding as I signed was this would eliminate any and all future Marriott dues. A couple weeks later, we were shocked to find that we were not signed up with ********, as discussed. The "temporary docs" were only for Sheraton, The documents that ******* provided while discussing only Marriott, were Sheraton Flex.Both of us felt that we were deceived. I followed up contacting ***************** at Marriott. After 2 months, he offered only a deed in lieu. It's unsatisfactory. I feel deceived as there was no dues relief and not *********************
    Read More

    Customer Reviews

    14 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Andrew A

    1 star

    04/07/2024

    I would stay as far away from this company as possible. After our presentation we bought the package, but were told we would have 10 days to cancel. The contract also said we had 10 days to cancel. I wrote numerous emails, sent a fax, and sent a letter requesting the contract be cancelled all within the first couple of days. I also requested that I receive confirmation of the cancellation. I haven't heard anything from the company. Stay far, far away.

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