Business ProfileforFlorida Vacation Homes, LLC

My family used FVH for a house rental 2/18/23-2/25/23. Overall, the house was fine and served our needs. However, there are two sections of the rental agreement that are misleading. Had we been provided the FACTS, we would have never chosen FVH as our rental company. First, the thermostat can NOT be lowered below 74 degrees. Here is the portion of the rental agreement that addresses thermostats: "The air conditioning in any rental property should not be set below 74 Degrees Fahrenheit (23 Degrees Celsius) by the guests. Setting the thermostat to a lower temperature will not cool the property quicker. Due to the high temperatures in Florida, it can be difficult for the system to cool the internal temperature below this point. Setting the temperature below 74 Degrees Fahrenheit may result in the system freezing up. If this occurs the air conditioning will have to be turned off to allow the unit to defrost. The guest will have no air conditioning during this time and will be responsible for the technician's call-out charges. If the windows have condensation that is a definite sign the air conditioning temperature is set too low and there is a risk of freezing the air conditioning unit. Please keep all windows and doors closed." This wording says "should not", not "CAN NOT." There is a huge difference. Also, there is no need for nonsensical justifications and warnings about consequences when it's not a possibility in the first place. I live on the Gulf coast in virtually the same climate at central FL. I never have my thermostat above 70, and usually several degrees lower without a problem. It was hot the entire stay. The second issue is pool heat. The agreement says "Pool/spa heaters operate on a timer and are set to come on in the morning and go off in the evening." What guests need to know are the actual times! We wasted $175 because we were never there during the times when heating could be turned on! I believe it was 10a-6p, when guests are out at theme parks!