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            Business ProfileCasiola Vacation Homes

            Vacation Rentals

            Contact Information

            6751 Forum Dr STE 230

            Orlando, FL 32821-8089

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            Email this Business
            (800) 464-4104

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            20 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            6751 Forum Dr STE 230, Orlando, FL 32821-8089
            Email this Business
            BBB File Opened:
            8/21/2019
            Alternate Business Name
            • Casiola LLC
            Contact Information

            Principal

            • Dennis Goedheid, President

            Customer Contact

            • Dennis Goedheid, President
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            20 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/05/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Rented a home villa checked in 5/26/2023 8 hrs into check in discovered a bed bug contact company they sent someone out to check confirmed home had a bed bug infestation.It’s memeorial day weekend they could not offer us another home to accommodate 10 they got very defensive and will not take accountability of the mishap. Only to make it clear that they will not refund although it was a pre existing issue
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            Read 19 More Complaints

            Customer Reviews

            5 Customer Reviews

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            Most Recent Customer Review

            Eileen S

            12/20/2023

            Don't do it. After you book, and after they have your money, they will tell you that they need a photo ID, front and back, and a picture of your credit card. When I reached out about my hesitancy to send a picture of my credit card, they said it would be fine to cover all but the last 4 numbers. I did so, and they never said there was a problem, and now, days before our family vacation, they randomly canceled my reservation, stating that I had not sent the required information, even though I did. Don't do it.
            Read 4 More Customer Reviews

            Local BBB

            BBB Serving Central Florida

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