Business ProfileforVacation VIP, LLC

I booked with Vacation vip for ****** from February 13th-17th. I was told I would be staying at the *************** and the shuttle from the airport is free. When we arrived we looked everywhere for our transportation. The number is was given to call was the wrong number twice. So setting it up wasnt easy. Then the guy says we are going to the ****** instead. Imagine our confusion when we realized we werent going to the hotel we booked. They never voluntary tell you anything. You have to ask specific questions After we checked in around 330 we were hoping to get something to eat and everything was closed with the exception of the snack bar. We went there and were ignored for fifteen minutes before we were even offered drinks. It was not busy. We attend the timeshare presentation at ************ which was not even offered to us to stay at. We asked if we could switch locations. They said they would look into it but never got back to us. Our stay so far has been pretty subpar. Which is why I did not purchase a timeshare. Why would I with this kind of service? We have to sit at the bar for at least five minutes everyday before we are asked what we want. The concierge is very short, rude, and not at all helpful. Every question we have has vague and short answers. This is really not what I was expecting for our stay to celebrate my partners birthday. The service should be miles better. We were told we would get a free gift after attending the presentation. The concierge tried to say we didnt get one. Then she said tequila tasting. Then she reluctantly said horseback riding I asked her where and she didnt say. None of the tours offered were explained to us so we dont know what to pick. Weve asked for assistance several times but its fallen on deaf ears. Weve been here for two days now and have sadly done nothing and its looking like it will be that way for the rest of the trip with us barely getting our questions answered. We had higher hopes