We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vacation Certificates and Vouchers

Destinations Travel Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Certificates and Vouchers.

Complaints

This profile includes complaints for Destinations Travel Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Destinations Travel Group has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchaced a package deal for $300 for 3 trips in destinations over 5 years where i agreed to attend a sales presentation i have been unable to book even months in advance. They do not book by phone. And the booking form continues to just say error or try again later i have spent hours trying to book with this poor website that seems sketchy at best. I would like a refund but iget error messages when I email support link. Can BBB help? I believe this is a scam. I do not know the laws against this and jjust want my $300 back thank you

      Business Response

      Date: 09/26/2024

      We are truly sorry . We are not scam,We are lisenced and bonded by the state of *******, Please call us ************** and we will make sure you got the reservation confirmation

    • Initial Complaint

      Date:07/19/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Customer ID #: *** *******. Per my receipt, $601 was paid to Destinations Travel Group on 3/1/23. Destinations Travel Group committed to provide a travel package. However, after the purchase, all communications I've had has been with Luxury Tour Escapes. Luxury Tour Escapes has a totally different website address and SOT license number than what I was provided during the phone call with Destinations Travel Group. Once the package was purchased, I rec'd an email and text message stating that my signature was required for my package to be fully active. I NEVER OPENED THE LINK TO THE DOCUMENT AND I NEVER SIGNED THE DOCUMENT. I followed the directions on the websites for both companies to cancel, since I didn't know which company I was really dealing with, and emailed the cancel request to both companies on 3/28/23. I called ************ on 4/17/23 re: the status of my request. I was told it had been rec'd & someone would call me back. I didn't hear back, so I called again on 5/16/23 & was told to submit the cancel request via text to ************, although both websites state to send it via email, which I previously did. I rec'd a text stating "You are past your 30-day money back guarantee". I responded explaining that my cancel request was emailed and rec'd by them on 3/28/23 and provided a screen print of the email to, from, date and time information. On 5/17/23 I received a text stating "Refund Authorization from Luxury TE for your vacation promotion for the amount of $601. Reply "YES" to authorize the refund process, the refund will be finalized in 7-10 business days". I then replied "YES". After 10 business days, I hadn't rec'd my refund, so I texted the company again. Although I never signed the documents sent to me, which my signature is required to activate the package, according to an email rec'd from them, I rec'd a response stating "Unfortunately they have denied the refund promotion is no longer going to be refundable Vacation promotion is fully active".

    • Initial Complaint

      Date:05/31/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a travel packages
      I received an email from a third party
      I was told rooms were for four people and now see for two only ,
      This will not serve my family
      I was told that properties were four star and in my attempt to book that are 3 start and below.
      I have tried to reach the company via phone text and email with only response is that the mailbox is full.
      This is a Scam!
      Please help
      Thank you

      Customer Answer

      Date: 06/07/2023

      Please CLOSE the complaint and note it resolved.

    • Initial Complaint

      Date:04/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by this company by phone solicitation on 1/7/23. They told me that they received my information from previous travel with their parent company and that I qualified for 2 vacations in exchange for sitting through a time share presentation at each location. They instructed me to go to their website destinationstg.com. They told me the cost would be $501.00 and that I would have 5 years to use the 2 vacations. I noticed it was a scam when 2 months later on 47/23 I went to book one of my vacations. They were immediately dismissive of my calls and would always just state hat someone would get back with me. hey preferred to all business by text message. They told me that I would have to pay them $89.99 a night to book and that I would only receive a confirmation after I had paid them. I've done times share presentations in the past and this was totally out of the norm. I have requested a full refund. this is a scam company. I request a refund and that they immediately place me on their Do Not Call List.

    Destinations Travel Group is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.