Complaints

This profile includes complaints for VIP Auto Enterprise, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  VIP Auto Enterprise, Inc

  5705 E Colonial Dr Orlando, FL 32807-3405

• 

  VIP Auto Enterprise, Inc

  9140 E Colonial Dr Orlando, FL 32817-4102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a 2012 ****** WRX on 5/24/25. Car did not have any lights on. We did not test drive, the sales representative we were dealing with took us for a joy ride in the car by driving it recklessly. Car would not go into reverse. The sales person told us that if anything happens after we leave to call him and he will have us taken care of and fix it. After buying the car on the way home the check engine light comes on. My husband calls them and texts them. They dont respond to texts, they answer the phone and hang up on him. We get a call from the bank stating that they need paystubs from my husband because the dealership only got his bank statement from him. The bank asked him questions about the car and how it was running. He was honest with them, and told them that the check engine light was on and some other lights had also come on. **** stated that they could not move forward with the car in this condition, and they would email the dealership. The dealership took $500 out of my husbands bank account without calling him and authorizing the payment since we put 2500 down and were going to do the next 500. The dealership calls and says they need us to call the bank, tell them that there is nothing wrong with the car because they dont want to go through with the deal since we told them there is stuff wrong. We bring the car back on Wednesday, they were going to let us leave without acknowledging that we wanted our refund for the down payment. THEN were like oh we thought you were going to pick out something else. So they tell us okay well our finance guy isnt here and he will call you guys Thursday with an update on the refund after the mechanic looks at the car. Now TODAY they call stating that they are keeping our 3000 grand because the car is in rough condition unless WE want to come and buy something else we can use it as credit for another vehicle. The ****** wasnt in rough condition from us. It was sold to us in the condition we brought it back in.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 5-11-25 Dealer: VIP Auto Location: *******, ******* I purchased a used vehicle from VIP Auto in *******. Within less than a week, the transmission began to fail. Dealership has had the truck since 5/19/25. I contacted the dealership and was assured that they would install a new transmission and that the vehicle would be ready on Monday 6/2/25. I drove over 2 hours one way to pick up the truck, only to find that they had installed a junkyard (used) transmission that was also faulty.This has caused me significant financial stress, time loss, and transportation issues. The dealership misrepresented the service and failed to deliver what was promised. This appears to be a violation of the Florida Deceptive and Unfair Trade Practices Act as well as a potential breach of warranty or contract.I am requesting a full investigation into this matter and any appropriate penalties or remedies. I have attached supporting documentation including the receipt, communications with the dealership, and records of the faulty transmission.

  Business Response

  Date: 07/07/2025

  Thank you for the opportunity to respond to the complaint regarding the vehicle purchased on 5/11/2025.
  
  At VIP Auto ******** we take customer concerns seriously and are committed to resolving issues in a timely and professional manner. Upon learning of the transmission issue with the vehicle, our service department promptly addressed the matter. Although the initial replacement transmission did not perform as expected, we took full responsibility and continued working to resolve the problem.
  We want to confirm for the record that we have since repaired the vehicle and corrected the issues that were present. The vehicle has undergone the necessary mechanical work and testing to ensure it is functioning properly and reliably.
  We regret any inconvenience the customer may have experienced and appreciate their patience as we worked to resolve the matter. Our goal is always to deliver quality vehicles and maintain transparency in all our dealings.
  
  Sincerely,
  **** *****
  **********************start="1361" data-end="1364"> VIP Auto *******

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car and had problems the first week. I took off the plastic engine cover and found the problem carefully hidden. Once I told them about it they stopped answering my calls and wont return any. I purchased this car because I needed something reliable to drive my sister, that is dying, to her doctor appointments and saved for almost three years to do so

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a ac and a knocking noise problem wrong with my car and I had told them about it and they told me they will handle it and I waited almost 3 month for them to fix it and also there was a problem wrong with the head light it was also veryyyy dim when I came back to get it fixed a month later I change the battery in the car when I purchased a new battery and the old battery was taken out they say a battery was in my ******************************************************************************************************************************************************************** the middle of the road !!I went to get a diagnostic on my car and they it is a transmission problem and a alternator problem I also then tried to get in contact with the car dealership to work something out and they dodged me every chance they got and they also hung up in my face a couple times & left me on hold numeroussss times for a exceeding amount of 45 mins or more now here I am writing a complaint because I was sold a lemon !!

  Business Response

  Date: 05/27/2025

  To whom it may concern,

  Ms. ****** purchased the 2016 ****** Altima from VIP Auto Enterprise **** on 10/24/2024, roughly 7 months ago. We previously helped her out with AC problems she had, fixing the cooling and also the heater on it. A replacement HID headlight was also provided to her when we were made aware of her issues. For clarification, we were not contractually obligated to perform any of these repairs. Attached to this email is the signed Bill of Sale stating that the vehicle is being sold as-is as well as the Buyer's Guide (signed front and back), reiterating the as-is statement. Vehicles, whether brand new or used, require regular, proper maintenance.

  If any additional information is needed, please let me know

  Customer Answer

  Date: 06/01/2025

   
  Complaint: 23377711
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/27/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past (4) days (Feb 24, 25, 26 & 27th) I have received a text message from a business I do not recognize or have any affiliation with. The text message comes from **************. The message claims I have a payment due of $400 and to call or text to make payment. Then says VIP Auto Enterprise **************. Googling the phone number the text is from doesn't appear valid so in fear of its a scam I am not going to text or call that number. I tried calling the other number since an on-line search makes it appear credible and no one answers any of the extentions. On 02-26-25 I drove to the address listed on-line, ********************** despite living over an hour away concerned someone purchased a vehicle and provided the business false information and to try and resolve this situation for both of our benefits. Instead the salesman simply responded that someone just probably recently changed their number. Well I know I have had this same number for about 5 years - so that doesn't seem accurate. Instead of trying to help resolve my concerns the salesman just kept asking me what I'm driving and whether I need a car. Didn't even attempt to look into this. I don't know if this is a scam to get customers in, if someone bought a car using false information -- what I do know is that yet again today I got this same text and don't know how else to resolve this to know my information is not being used fraudulently. I even tried their chat feature on their website and got no response. I'm sorry to bother you, but don't know what else to do to resolve my concerns. Desired resolution I would like the business to look into this, understand I did not purchase a vehicle, don't owe them any money and to remove my phone number. I am feeling harassed for a purchase I did not make.

  Business Response

  Date: 04/30/2025

  Dear *****,
  We sincerely apologize for the text message you received. It appears that the message was mistakenly sent by our automated system, and we ask that you please disregard it.
  This message was not intended for you, and we confirm that you do not owe any payment to our business. We are currently addressing this issue to prevent it from happening again.
  If you have any further questions or concerns, please dont hesitate to contact us directly at **************. Were here to help!
  Thank you for your understanding,
  VIP Auto Enterprise Inc.
  Phone: **************
  
  
  
  
  
  

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 27, I was contacted by multiple sales representatives in regards to a 2017 ***************** that VIP Auto Enterprise had in their inventory that I saw online. I answered a few questions the salesmen had, and was contacted by the supposed sales manager, *****. He had me fill out the financing application, as thats what I planned to do. After filling out the application with only my information, ***** called me to let me know I had been approved but he has two of the same model and year car. The car I expressed interest in had ~****** miles on the odometer with red interior and the other had ****** miles on the odometer with black interior. After explaining this, ***** asked which one I wanted. I respectfully, clearly, and frankly said that the only vehicle I would consider is the red on red interior model with the lower miles, if we cant get into that one then I wont be purchasing anything. The manager then confirmed that he understood what I was saying and repeated okay, so Ill put you down for the Red on Red (he insisted on us referring to each car as red on red, or red on black). I was then told that me he would go work on getting me financed and get back to me with numbers. The manager called back a while later informing me that he would need high down payments from me, asking how much I had to put down. I told him I prefer to put the minimum down that would allow them to sell me the car. The owner informed me that although my credit is good, I dont have much history so I would need to pay around $3500, but if I could get a co-sign it would be much lower. At this point we applied for financing again with my wife co-signing and were called saying they got us approved with the cosign and that if I could put $1700 down, the car would be mine. I obliged and was told I would receive paperwork that following Monday, which was a lie. When I finally received paperwork on Friday,the dealer switched the vehicle to the ****** mile one I did not want

  Business Response

  Date: 02/17/2025

  To whom it may concern,

  Mr. ****** expressed his interest in the red on red combination of the Alfa ****** However, we could not get him approved on that specific vehicle so we offered a comparable vehicle that was red on black. He left a deposit with knowledge of this situation. At the time of receiving paperwork he stated that his significant other was only interested in the red on red and therefore changed his mind. We stated that the deposits are non-refundable prior to accepting it. Unfortunately, when attempting to discuss the situation further, Mr. ****** used profanity, made threats, and hung up the phone at which point we concluded communications

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22771234
  
  I am rejecting this response because:

  Whoever concocted this response from the business is blatantly lying. The car that I deliberately selected when applying to finance and sent the deposit for was the *************** with Red interior. I clarified which car I was intending on purchasing in the subsequent phone call with the apparent dealership manager, *****. Additionally, my wife never had any opinion at all on the vehicle because I was purchasing for myself, as she already owns a 2020 that she loves. I clearly stated that Im only interested in the red on red vehicle, as I would never purchase a 6 year old used vehicle with over ****** miles on it. If I cant get approved for that, I wont be purchasing anything. Im appalled that it took a business almost 2 months to formulate a response just for it to be full of lies.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from the car guru app from VIP Auto Enterprise in ******* on 9/18/24. A sales *** quoted me selling price $16,500.00 plus taxes, tag, title, a detail, and a full tank of gas. They explained that the lower price on car guru was with $3,000.00 down. I told them that I would pay cash in full for the vehicle. They asked for a $250.00 deposit to hold, which I gave on 9/17/24. They stated they would overnight the paperwork to me, which would include a bill of sale and a copy of the 124-point inspection. On that bill of sale it states that I paid $999.00 for "inspecting, cleaning, and adjusting vehicles, and p***aring documents related to the sale." I asked multiple times for a copy of this inspection (that I paid for) but was told that the salesperson "did not have access to it." They assured me that "All my vehicles go though a 124-point inspection, tune up, oil change, etc." I received my paperwork and signed all the documents as requested, including an "as is" even though I was assured again that the truck was in perfect condition. The salesperson even sent a video to my 16-year-old son (who the truck was for) showing him the truck. Saying "It is a real head ******." This vehicle was nothing like the video or description. This dealership should not be in business if they are selling unsafe vehicles and possibly causing accidents all over. I feel that a proper resolution would be to reimburse me the amount that it would cost to fix the big-ticket safety items that would have been noticed had an actual inspection been done. These things include the transmission, transfer case, sway bar, control arms, and ball joints. This totals roughly $8,900.00. I would then be willing to pay the $3,100+, this would ***resent the 3k that they claimed I received off of the vehicle cost. Please help me find a resolution as the manager and owner both are not returning my calls or emails, or even acknowledging that there is an issue.

  Business Response

  Date: 02/17/2025

  To whom it may concern,

  We consistently strive to maintain, upkeep, and inspect every vehicle we offer for sale. Regrettably Ms. ******** had issues with the purchase of her Silverado. Prior to the sale of the vehicle, we lowered the price $3,500 to be sold As-Is, which is clearly stated in the documents she signed. Despite the precautions, unfortunately, issues might still arise with the vehicle that increasingly become more difficult to assist with due to the fact that Ms. ******** lives out of state. If said vehicle was able to be brought to *******, we could help her further. Once we were notified of the issues, management had offered to overnight her a $1,000 check to assist in the repairs, despite the AS-IS agreement to which she refused but it is still something we would be willing to do.

  As previously stated, we strive to maintain a good relationship with all our customers. However, in this scenario it is much more difficult to provide any physical assistance (such as repairs being performed at a much lower cost due to our good relationship with various shops in the *************** area, and our wholesale cost in the price of parts) due to Ms. ******** and the vehicle being located in ******** and the disparity in repair costs in that state.

• Initial Complaint

  Date:09/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from VIP Auto Enterprise on 6/14/2024 in the total amount of ****** (********* + ****** Dealer Fee + ******* Tax + ******* Warranty) The dealer completely misled me in regards to the vehicles Warranty. They promised full bumper to bumper warranty. Upon leaving we had issues with the vehicle and asked if we could use the warranty to fix . We reached out to TRU Warranty to resolve the issue and they then advised us they do not cover a majority of parts on the vehicle only drivetrain. Upon receiving this information I decided its was of no benefit to continue the warranty. I went thru cancellation process with tru warranty 7/11/2024 and they mentioned the cancellation and the refund must be completed by VIP Auto Enterprise. We had all paperwork on our end completed and submitted on 07/11/2024 . On 09/13/2024 I reached out to *** warranty to confirm if the policy had been cancelled and ******* ****** informed me the policy was still active and had not been cancelled and my request was submitted to VIP auto enterprise same day I completed the paperwork .she then notified me she was sending over another request for them to issue refund immediately. I have tried to reach out numerous times with no response . The amount of ******* is what is owed for the warranty. I have all documentation to support my claim to the refund its has become extremely stressful trying to get this refund which goes to my finance company. This is my first ever complaint where I needed help from the Better Business Bureau and it has been a nightmare dealing with these people I wouldnt want anymore people to experience the sheer amount of stress and anxiety they have put me thru in regards to this vehicle purchase .

  Business Response

  Date: 10/15/2024

  To whom it may concern,

  The vehicle was sold and the warranty coverage was explained along with the documentation thoroughly explaining it at the time of signature. I am unable to verify whether there was an attempt to perform any repairs on the vehicle since there wasn't a claim filed. Despite these facts, the warranty shows it was effectively cancelled. Last communication with ****************** regarding warranty/gap cancellations occurred on October 1st, 2024 in which they stated to us we only had 1 unrelated cancellation with a completely different customer/ vehicle. Attached are screenshots showing the cancelled status, along with another showing no attempted claim for repairs.

  Thank you

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle of this place on May 17, 2024. This entity was aware of the vehicle issues prior to the sale and made us sign an "as is" form. Same day we drove the vehicle home the vehicle was leaking oil from the engine, we informed the sales person and he stated that it was a sensor. Not trusting his advise we took the vehicle to a ****** dealership service shop were they found the vehicle was not filled with the proper fluids and the vehicle had a serious leak. After getting this information I decided to take it to an ASE certified shop an they found that not only the vehicle was leaking oil, the engine needs to be replaced as it was seriously worn. Within the first week of ownership we did a Mass Air Flow sensor, AC compressor and Air intake replacement as well a a coolant flush as they put water instead of coolant. The car has been under repair since mid July, they found that engine mount needed to be fixed, rack and pinion needed to be replaced and when atempting to fix the initial leak they found the issue was because of major engine wear. The repair cost is almost what the car costs, this business is not honest. How the lied to us they can do to others, please investigate and take proper action.

  Business Response

  Date: 09/04/2024

  Dear Customer,

  There seems to be a misunderstanding on your part. We had disclosed to you from day 1 that Vip Auto Enterprise Sells the cars As-Is on a Daily bases. We are writing responding to you once again to tell you  As-Is bill of sale means a buyer is purchasing an item, in this case a car in its present condition with all faults, visible or not. No warranty or guarantee is made by the seller.  As Is - No Dealer Warranty  also means the dealer won't pay for any further problems or future needed repairs. You're assuming the risk of anything that goes wrong after the sale. Hope you understand There is nothing else we can do on the car and we have nothing to hide all the disclosures have been made at the beginning of the sale. 

  Please find the attached forms.

   

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22199967
  
  I am rejecting this response because: I have attached texts messages with your salesperson from the same day not even two hours after leaving your facility and also he stating that he would repair "the sensor". The issues were found not even 48 hrs of ownership. I can understand that there is risks on buying used vehicles but you deliberately knowing the car was damaged and not taking care of it before selling it and on top of that your technician filled the vehicle with the incorrect fluids (plain water) which of course will cause damage is unacceptable. You are selling cars and you don't even have a competent technician to have them in good dhape prior to sale. You should be held accountable and I really hope that if this can't fix my issue that at least the complaint I filled with DMV does. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from the company in doing so the next day came back and drop vehicle to get some fixes done which they said they will do. All paperwork was already process and done when I dropped vehicle off. They have been in position of my vehicle ever since. I get a call saying the bank never approved me,on the paperwork shows proof they falsified documentation. I put down 2500 cash and the dealership wrote down on paper I put ***** down which is incorrect. After finding this information out I asked for my money back and the manager ******************************* and rest of dealership refused to pay me ************************************************************** I was told by multiple people to file a complaint to dmv and see if I can get my funds returned but they are hiding there dealership license number

  Business Response

  Date: 08/13/2024

  When purchasing a vehicle, paperwork requires verification. Upon the lender verifying the documentation provided by ********************, it was determined he was attempting to commit fraud with falsified pay stubs and therefore effectively cancelled the deal. Not only do we have the fraudulent documents he provided to us, but also the bank refusing to move forward with the deal due to the clearly manufactured "proof of employment" he provided. In order to avoid any issue with ********************, we signed a document stating that he was satisfied with receiving a partial down payment return of $1,250.00 which was issued as a check and cashed by him instantly. Clearly, he violated this document despite his attempts to commit a fraudulent purchase with VIP Auto Enterprise.