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Business Profile

Used Appliances

Florida Appliances

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Appliances.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought from Florida appliances, a washer dryer and refrigerator they were delivered and we set them up when the washer and dryer. We hooked up it did not work. I called Florida appliances, and they stated they would come out and look and never get then I started calling them. And they would not answer their phone. I would leave a message sometimes, other times they never called back at all. I called a semi because the bill was due. I spoke with a lady there and told her what was going on. She tried calling Florida appliances and got no response either. These people are selling bad merchandise. They are scamming the people that are buying it plus they are taking advantage of a sema who is paying them for the merchandise. That is no good. Please help me with this matter. Thank you very much *******.

  • Initial Complaint

    Date:10/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a refrigerator, within the 90 days of warranty it was damaged, they supposedly came to fix it and it continued the same for a while until the damage was completely stopped. I contacted them and they said they would call me back, they never did. I paid a person who does not work for them and they confirmed that it was damaged, that the refrigerator had several previous repairs and that all the parts were not that model. Fixing it would cost more than what I paid for the refrigerator. In short, I bought a refurbished piece of junk that worked for a short time. And the sad thing is that they know what they are doing, deceiving the people who buy things with so much sacrifice.

  • Initial Complaint

    Date:12/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 29, 2022 -- I found this company on ******** Marketplace and began corresponding with them with regard to a used KitchenAid refrigerator they had listed. The person who responded to my message was very quick to respond and we were making arrangements to have the unit delivered. She then messaged me back to say that the unit I was looking at had been sold but they had an *** I asked how she did not know the unit had been sold and she advised that she was not at the store but only responded to messages from Marketplace. Regardless, on September 30, 2022, I decided to move forward with the ** as my existing fridge was going out and a hurricane was on the horizon. The fridge was delivered later that night and I paid them at delivery with Zelle -- the method they required. I reached out to them before the evening was over because the unit was not cooling. No answer to my phone call, no response to my voice mail. Send a message through Messenger and the lady apologized and gave me a phone number to call -- same one I had called. Needless to say after many phone calls and messages left -- all without response -- I am stuck with a refrigerator that doesn't work with no one to honor the 90 day warranty. I paid $825.00 for a non functioning refrigerator with no support..

    Customer Answer

    Date: 12/29/2022

    Since filing this complaint, I have learned that the seller, or someone on the seller's behalf, switched out the compressor and other key components of this refrigerator. As such, the manufacturer, *** won't honor any existing warranty or service needs on this unit. Unfair and deceptive trade practices epitomized.

  • Initial Complaint

    Date:11/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 9, 2022 I purchased a set of used appliances from ******* at Florida Appliances located at ***********************************************************************. ******* said these appliances work and are tested. To my surprise, on delivery day the dishwasher never worked, does not drain, flooded my floor and damaged my baseboard. He replaces it on July 28, 2022 with another non working dishwasher That does not drain. He also sold me a damaged refrigerator that stopped cooling and now 4 months after purchase, the washer's transmission does not work. ******* had been unsympathetic and unresponsive to my calls and texts.

  • Initial Complaint

    Date:08/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a dryer from Florida Appliance in June 2022, the dryer stopped heating. Sent a message on ******** to the person who sold it to me. Alyssa told me that she would contact the service department and get back to me. She has since ignored any message I have sent, but yet she is replying to my daughter who inquired about a item being sold. I was trying to find out if she was ignoring me due to the repair needed, I received my answer when she replied to my daughter. Called the 407.906.4448 nothing. Do NOT do business with them. They do not honor their 90 warranty. I dont have the money to purchase items that do not work.

Florida Appliances is NOT a BBB Accredited Business.

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