Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a 7 day free trial with ************************** in february 2025 and cancelled before my free trial was done. I have been charged ***** every month since, even after going into my account to try to deactivate it. I tried to contact their business by phone only to be told that they would put me on hold to find the info I need and then hung up on me. I tried to email customer service but they have not responded. I had to call my bank to put a stop payment notice on them.

  Business Response

  Date: 11/04/2025

  Dear,
  Thank you for notifying us about this complaint. We value every concern.
  We issued a full refund of the membership fee on September 23. The refund went to the original payment method. No additional charges were made after that date.
  The customer canceled the membership in September. We confirmed the cancellation and stopped all future billing. The account now shows a $0 balance and a closed status.
  We regret the frustration this caused. We take BBB matters seriously and act quickly to resolve them. Please let us know if you need supporting documents.
  For your records:
  Customer name: [**** *******]
  Refund date and amount: September 23, [$14.99]
  Refund reference: [ch_3S9KopHQdTMpdDJd1sBL3Vj6 ]
  Cancellation effective date: [23rd September]
  

• Initial Complaint

  Date:09/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my service back in July but keep getting charged for the service for the past 2 months

  Business Response

  Date: 10/31/2025

  Upon reviewing our internal system records, we found that:
  The customer initiated the cancellation process but did not complete the final step required to confirm the cancellation.
  As a result, the account remained active, and recurring billing continued in accordance with the Terms of Service agreed to at the time of registration.
  The customer did not contact ******************** Support through any available channels (email, chat, or contact form) regarding cancellation or refund requests before filing this BBB complaint.

  We have issued the full refund for the most recent charge.

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertise a free book, but then charge you a membership days later without warning. The only way of contacting them is through email and they are not helpful. I tried canceling, because I never even received the so called free book, but they won't let you unless you pay the full price or return the book. I have told them that I have never received the book. All they say is "our records show it was delivered". There is no customer service and i told them I do not want a membership, but they refuse to let me cancel.

  Business Response

  Date: 09/17/2025

  Thank you for reaching out. We have reviewed your order details, and the same address provided at the time of placing the order was used for delivery.
  If there has been an error with the address provided, kindly double-check your order confirmation. Please let us know if you would like us to assist further in resolving this matter.

  Customer Answer

  Date: 09/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. While I don't agree with the actual reaponse, after disputing all charges with my bank, they finally admitted that the book was lost in transit and cancelled the membership 

   
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:08/11/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In searching for books for school, I searched the **** end of a book. This page comes up as one of the higher results and when you click on the page it brings you to a free book and thenas youre buying the book, it subscribes you to a membership that is impossible to cancel without having to purchase the full price of the book. I did this all within 24 hours of purchasing and there is no option to just cancel the entire purchase request. Its a scam to get out of you.

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company maliciously tells people they are getting a free textbook. However when you put in your information for delivery it requires payment info for shipping and then forces you into a membership without notifying you or asking you to join. Then once you have a membership they make it nearly impossible to quit by sending you an email 12 hours later then having to cancel it manually. But then the free textbook from earlier becomes no longer free and then they won't let you cancel the charge. They have no method of communication other than a bad email system. They also won't let you remove payment details or cancel membership until you pay for the previously free textbook. I should have known this was fools gold, but I would hate for anyone else to fall into this trap.

• Initial Complaint

  Date:06/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around June 16 I signed up for a free trial for the website Solutioninn.com. there was no charge for this free trail mentioned. The next day I returned to the site to cancel the membership so I wouldn't forget, and the site offered me a free trail so I accepted the offer and also found they were offering a book for free ($0.00) so I went through to "purchase" the free book. Only to find that I was charged $9.99 for the original "free trail" then $14.99 for the extended free trail and 7.00 for the book that was charged through my PayPal account that was required ******* sign up. I had no notice that I was going be changed this. I have since made two attempts to reach out to the company to get at least a partial refund as I do not want the book (which has not been shipped yet) nor do I want the "extended free trail.I have not yet been able to cancel my membership as it says I need to pay me remaining book dues, which was marked as free, and I have no way of cancelling on my end.I also feel this company need to make it clearer when they are going to charge someone any amount of money.

  Business Response

  Date: 07/01/2024

  Hello *******,
  
  Thanks for contacting us, and we apologize for your experience with SolutionInn study membership.
  
  Upon reviewing your account, we noticed that your membership has been active since June 16, 2024. You purchased the membership and received a discounted rate instead of availing the free trial. After that, you utilized our services and viewed answers. You ordered a free book on June 18, 2024, and paid the shipping charges as well. We have mentioned everything in our free book services that we extend free books to our members only.
  We request that if you didn't avail the free book during the membership, please initiate a book return within 21 days from the date of purchase to cancel the membership.
  
  We thank you for your patience while we worked to get this matter resolved.

  Business Response

  Date: 07/01/2024

  Hello *******,
  
  Thanks for contacting us, and we apologize for your experience with SolutionInn study membership.
  
  Upon reviewing your account, we noticed that your membership has been active since June 16, 2024. You purchased the membership and received a discounted rate instead of availing the free trial. After that, you utilized our services and viewed answers. You ordered a free book on June 18, 2024, and paid the shipping charges as well. We have mentioned everything in our free book services that we extend free books to our members only.
  We request that if you didn't avail the free book during the membership, please initiate a book return within 21 days from the date of purchase to cancel the membership.
  
  We thank you for your patience while we worked to get this matter resolved.

  Business Response

  Date: 07/10/2024

  Dear *****************************,
  
  Thank you for raising this matter again. We apologize for any inconvenience caused during the free book offer. It's important to note that our free offers are exclusively for our members. According to our records, your ordered book has been delivered to you. We are currently conducting a thorough investigation into your case. Once we receive an update from the vendor regarding the delivery status of the book, we will proceed with either a refund or membership cancellation process. Your money rightfully belongs to you, and we assure you that we are actively working towards resolving this issue. We appreciate your understanding and patience in this matter.
  

  Business Response

  Date: 07/10/2024

  Dear *****************************,
  
  Thanks for reaching out to us again. It is confirmed that the book has been delivered to you, so please initiate a book return from your account in order to proceed with the membership cancellation process. We appreciate your understanding in completing this process.

• Initial Complaint

  Date:06/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! I'm not sure how this company, Solutioninn, got my debit card information, but I did not agree to pay for whatever service is being offered for $36.99 that was charged to my card on 06-22-2024. This has put me in a scary financial position as I am in need of all of my funds to cover my monthly bills. I tried to deactivate whatever account there is and contact someone about a refund, but there no working phone numbers. Please help as this incredibly frustrating and fraudulent by solutioninn.

  Business Response

  Date: 07/01/2024

  Hello ******,
  
  Thanks for contacting us, and we apologize for your experience with SolutionInn study membership.
  
  We have reviewed your account and noted that you reactivated the 3-month membership on Jun 22, 2023. We did not receive any prior membership cancellation request from you before the renewal date, nor did you initiate cancellation from your account. Consequently, you were charged. After you contacted our support team, we canceled your membership on the same date.Typically, SolutionInn study membership is nonrefundable according to our terms of service.
  
  However, as a one-time courtesy, we have issued a refund for the most recent charge, and it will be credited back to your account within 5 business days.We thank you for your patience while we worked to get this matter resolved.

  Business Response

  Date: 07/01/2024

  Hello ******,
  
  Thanks for contacting us, and we apologize for your experience with SolutionInn study membership.
  
  We have reviewed your account and noted that you reactivated the 3-month membership on Jun 22, 2023. We did not receive any prior membership cancellation request from you before the renewal date, nor did you initiate cancellation from your account. Consequently, you were charged. After you contacted our support team, we canceled your membership on the same date. Typically, SolutionInn study membership is nonrefundable according to our terms of service.
  
  However, as a one-time courtesy, we have issued a refund for the most recent charge, and it will be credited back to your account within 5 business days. We thank you for your patience while we worked to get this matter resolved.

• Initial Complaint

  Date:04/15/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is fraudulent. I had never even visited this website until the fraud department of my bank called on 4/13/24 about suspicious activity on my debit card. It was SolutionInn trying to charge my card. I dont know how they got my card information as I had never even visited their website before and dont use my debit card on websites.

• Initial Complaint

  Date:02/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting charged a monthly fee of $14.99 for the last 3 months, and I'm not sure what it is for. The information says solutioninn.com so I went on and checked if I had a membership but I don't see anything. Is there another possible website that *** be charging me? I just want a refund for those transactions, or to cancel any future charges.I remember going thru this website once and never subscribing . Kindly respond me ASAP

  Business Response

  Date: 02/23/2024

  Hello ******,
  
  Thanks for contacting us, and we apologize for your experience with SolutionInn study membership.
  
  Upon reviewing your account, we noticed that your membership has been active since Dec 17, 2023. We did not receive any prior membership cancellation request from you before the renewal date, nor did you initiate cancellation from your account. Consequently, you were charged. After receiving your email about membership cancellation, we cancelled your membership immediately on Feb 17, 2024, ensuring you will not be charged again in the future.
  
  Typically, SolutionInn study membership is nonrefundable according to our terms of service. As you've initiated a chargeback, the matter is now under discussion with the bank. If you decide to cancel it, we will proceed with the refund process. We appreciate your cooperation in this matter.
  
  We thank you for your patience while we worked to get this matter resolved.

  Business Response

  Date: 02/23/2024

  Hello Ogirri,
  
  Thanks for contacting us, and we apologize for your experience with SolutionInn study membership.
  
  Upon reviewing your account, we noticed that your membership has been active since Dec 17, 2023. We did not receive any prior membership cancellation request from you before the renewal date, nor did you initiate cancellation from your account. Consequently, you were charged. After receiving your email about membership cancellation, we cancelled your membership immediately on Feb 17, 2024, ensuring you will not be charged again in the future.
  
  Typically, SolutionInn study membership is nonrefundable according to our terms of service. As you've initiated a chargeback, the matter is now under discussion with the bank. If you decide to cancel it, we will proceed with the refund process. We appreciate your cooperation in this matter.
  
  We thank you for your patience while we worked to get this matter resolved.

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting charged a monthly fee of $14.99 for the last 3 months, and I'm not sure what it is for. The information says solutioninn.com so I went on and checked if I had a membership but I don't see anything. Is there another possible website that *** be charging me? I just want a refund for those transactions, or to cancel any future charges.

  Business Response

  Date: 01/08/2024

  Hello *****,
  
  Thanks for contacting us, and we apologize for your experience with SolutionInn study membership.
  
  Upon reviewing your account, we've noticed that your membership has been active since the date of purchase, November 1, 2023. Throughout this active membership period, we did not receive any prior cancellation requests from you, nor did you initiate a cancellation from your own account. As a result, the charge was incurred on the renewal date.
  
  According to our terms of service, SolutionInn study memberships are typically nonrefundable. However, as you've filed a chargeback, the decision now lies with the bank. Since we haven't received any reply from you regarding the chargeback cancellation notice sent on November 4, 2023, we've submitted the file, and the decision currently rests with the bank. If you still wish to cancel the chargeback, we can proceed with the refund process.
  The decision is yourswhether to proceed with us or await the bank's decision. We kindly request your cooperation until the process reaches completion.
  
  We thank you for your patience while we worked to get this matter resolved.

  Business Response

  Date: 01/09/2024

  Hello *****,
  
  Thanks for contacting us, and we apologize for your experience with SolutionInn study membership.
  
  Upon reviewing your account, we've noticed that your membership has been active since the date of purchase, November 1, 2023. Throughout this active membership period, we did not receive any prior cancellation requests from you, nor did you initiate a cancellation from your own account. As a result, the charge was incurred on the renewal date.
  
  According to our terms of service, SolutionInn study memberships are typically nonrefundable. However, as you've filed a chargeback, the decision now lies with the bank. Since we haven't received any reply from you regarding the chargeback cancellation notice sent on November 4, 2023, we've submitted the file, and the decision currently rests with the bank. If you still wish to cancel the chargeback, we can proceed with the refund process.
  The decision is yourswhether to proceed with us or await the bank's decision. We kindly request your cooperation until the process reaches completion.
  
  We thank you for your patience while we worked to get this matter resolved.