Complaints

This profile includes complaints for Ascendant Holidays, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ascendant Holidays, LLC

  9650 Universal Blvd 121 Orlando, FL 32819

• 

  Ascendant Holidays, LLC

  9650 Universal Blvd Ste 121 Orlando, FL 32819-8766

• 

  Ascendant Holidays, LLC

  PO Box 2043 Winter Park, FL 32790

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We became an RCI at ********* Member 4/4/2022 and we were on a cruise and was approached for a chance at a free cruise. We were informed that if we would sit through a 1 hour presentation, then afterwards we would receive a discounted prize. Our offer was a free cruise and a **** gift card, but we would initially have to sit through this presentation. We figured a 1 hour presentation, why not. That 1 hour presentation ended up lasting over 3 HOURS, which was completely ridiculous! After the presentation was FINALLY over, the salesperson would promise 2 vouchers for $250.00 each to use separate occasions. They compiled the vouchers into one of $500.00, which only allowed for one use and it expired. They also promised that there would NOT be other fees when booking a trip except for exchange fees. That was not true. There were many other fees, including mandatory resort fees,additional taxes plus other fees that were definitely not specified about.The issue that we have is being misled by RCI at ********* staff. When we originally said no to many offers, the staff gave us bonus's that inevitably we were unable to use unless signing on the spot.We don't like feeling like we had to hurry through things and RCI at ********* sales staff was very adamant about getting us to sign up. I originally signed a contract with Ascendant and *********, who we were told that this is a direct dealer of RCI? That was confusing because we never knew who to speak with regarding this account. Whether we were suppose to speak to ********* or RCI and always led to one telling me we need to speak with the other regarding certain issues or concerns that would arise. We were under the impression that they were under the same company. That was misleading and we shouldn't have had to go through so many extra steps for clarification (that we never got). We had to open a Barclays RCI Mastercard 4/4/2022 $4,000.00 there for this timeshare, a Discover card 4/4/2022 $10,000.00 I paid the $4,000.00 deposit on the Barclays card. The remainder was approved through a personal loan directly through *********/ Ascendant Holidays. That is taken out monthly via Discover Card $209.00 monthly and the Barclays is $112.00 monthly. Annual fee of $99.00 ALSO. After receiving the prize, we weren't able to use the free cruise in the allotted time, plus the free cruisealso required me to pay taxes and port fees that we were NOT made aware of! We were told that we would receive vouchers, then these vouchers had a time frame or time limits on them. We were not able to use these due to the time frame given. We were told that anyone in our family would be able to use the account at will. RCI at ********* limits the amount of users on the account and charges for a guest pass. This is just too much non-sense. Too much run around and no specifics were given.We have spent $14,000.00 to Quorum Federal Credit (Monthly Discover)/ Ascendant Holidays,the original charge for the down payment. We have spent so much money on this so called investment, we know you have to spend money to make money however, all in all, we're losing more and more money dealing with this timeshare. We were informed that we could rent or sell our timeshare. This is seriously impossible. With all the limitations that RCI at ********* has makes this impossible. Having to charge for passes, no one wants to pay endless amounts of money for a few days stay.Per the closing process, that's that easiest part, everything else takes hours among hours but when its time to sign the contract, that literally takes a total of maybe 5 minutes. Such a HORRIBLE breeze, RCI at ********* staff basically just point and tell you to sign. No questions asked, just get to the point and get the sale done. Make sure you don't ask anything, just nod your head and sign away.We are just beyond irritated and we want this GONE. There's no reason to beat around the ****. This has to go. There really is no need in having this timeshare. It is a complete money racket and we will not continue to let it drain us dry with bills and charges.My expectation is for RCI at ****************, is to take this timeshare back.

  Business Response

  Date: 02/08/2024

  Dear BBB,
  
  We are in receipt of your correspondence regarding the consumers complaint. We thank you for the opportunity to respond. We will reach out to the member to address his concerns.
  
  Best Regards,
  Member Service

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Ascendent Holidays. I do not have a contract with Monterey Collection SV. They did not provide me with the original contract as requested.

  Business Response

  Date: 02/08/2024

  Dear BBB,
  
  Thank you for notifying us of ***************************************** concers. However, we cannot find her in our Ascendant Holidays database, and the provided daytime phone number (504) ******* is incomplete for communication.
  Additionally, we would like to clarify that **************************** does not appear to be an Ascendant Holidays member.
  We appreciate your assistance in obtaining accurate contact details for effective resolution.
  
  Best ****************** Services

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21251739
  
  I am rejecting this response because:

  Can I get a statement stating that I dont not have an account and that I do not owe any money. 
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:01/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We attended an "open house presentation" on Feb. 15, 2023, because we received a Complimentary Free 3-day, 2-night stay at ********** Beach. When we arrived we were asked to register. We provided our driver's licenses and a credit card. They sent me an email with the way we could claim our 3-day, 2-night free trip to ********** Beach. As soon as we registered, a salesman (Ghee) walked up and greeted us. He asked if we had received the email, I checked and replied, yes. The salesman then asked us to follow him. We did and ended up in the retail space next door. This was a very large room full of tables and chairs. The open house presentation had turned into a Sales Presentation. My wife and I asked multiple times if this was a Timeshare, and they said No, this is not a Timeshare. The email they sent us for the free complimentary stay in ********** Beach. The very next day, I tried to access www.activitemytrip.com but every time it would show an error page, access unavailable, 404 error, etc. On the fourth day, I got access and learned that this "Free" trip was not free at all and there were numerous charges that would apply. We were told by the salesmen that our travel over to ********** Beach would be covered too. They said all we had to do was to save our receipts and we would be reimbursed. This is all untrue. We have tried to settle this and even the salesman (****'s Manager) *** agreed that this was not a good fit for either party, but the Timeshare refuses to allow us to opt-out or release us from the agreements. We asked for the recordings of the Sales Presentation and the Closing but we were told that the Sales Presentation was recorded and then it was not recorded and they simply refused to provide the recording of the Closing. We didn't receive the financing ****************** until a month later. See the attached document for more details. Thank you BBB for all you do to help resolve consumer issues!

  Business Response

  Date: 02/08/2024

  Dear BBB,
  
  We are in receipt of your correspondence regarding the consumers complaint. We thank you for the opportunity to respond. We will reach out to the member to address his concerns.
  
  Best Regards,
  Member Service

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21148207
  
  I am rejecting this response because:

  
  

  Asendant Vacation has received the complaint but we have not heard from them about the complaint or any solution or how they plan to address our concerns 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/22/2024

  Dear BBB,
  
  We are actively communicating with Mr. ****** to address his concerns.

  Best Regards,

  Member Services.

  Customer Answer

  Date: 02/23/2024

   
  Complaint: 21148207
  
  I am rejecting this response because: Asendant Vacation has sent us an agreement to release them from any farther action against them. They claim this will assure us no farther maintenance fees will be charged for this Timeshare.  They are still refusing to release us from the agreements that we ask multiple times to opt out of. They refuse to release us from the ********* Mastercard charges, that the Timeshare refused to allow us to opt out of. We were not allowed access to the ********* Mastercard agreements, terms, conditions, etc. For over 30 days but they claim we only had 3 days to opt out. We have asked to be released from any and all agreements.  We had no idea that the Free 3 day 2 night stay in ********** was Not Free and we were not give access until the 4 day. We tried multiple times to access the Active your ********* but it would show errors or site unavailable. On the 4 day, we were able to actually read the terms and conditions of the Free Promotional offer. This is 1 day after the 3 day cancellation policy. The ********* Mastercard was offered by Asendant Vacation *************** stated that we were NOT BUYING A TIMESHARE multiple times but it is the Timeshare that refused to release us or allow us to opt out. The ********* Mastercard agreements were not mailed to us for over 30 days. This is extremely unfair to any and all consumer. They now are asking us to release all of them but still expect us to paid for services, we ask to opt out of and never received. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/16/2024

  Dear BBB,
  
  Our team has already contacted ************** to address concerns and provide assistance. We're committed to resolving any issues and ensuring his satisfaction. ****************** membership remains active, and we're ready to assist him further. For any questions or support, please contact our customer service team. We consider this matter closed.
  
  Best Regards,

  Member Services

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21148207
  
  I am rejecting this response because: Asendant Holidays wants us to release them and All affiliates, etc. We would be glad to release them but only if Ascendant Holidays llc and ALL affiliates, etc.,and the Timeshare that refused to allow us to opt out provides a RELEASE the releases us from ALL agreements to both ************************** and **********************.  They release us totally and we will release them totally. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/22/2024

  Dear BBB,
  
  We want to assure you that we take all feedback seriously and have been actively engaged in addressing ****************** concerns. We have maintained regular communication with him via phone and email, striving to provide assistance and clarity every step of the way.
  
  We had considered this case closed from our end, with the assurance that we remain available to assist ************** with any further needs or questions he may have but to ensure complete clarity and address any pending matters, we will reach out to ************** again.
  
  We remain committed to resolving his concerns.
  
  Best regards,
  
  Member Services
  

  Customer Answer

  Date: 04/23/2024

  This is the latest response from ****** Services of Ascendants Holidays LLC. "Dear BBB,
  
  We want to assure you that we take all feedback seriously and have been actively engaged in addressing ****************** concerns. We have maintained regular communication with him via phone and email, striving to provide assistance and clarity every step of the way.
  
  We had considered this case closed from our end, with the assurance that we remain available to assist ************** with any further needs or questions he may have but to ensure complete clarity and address any pending matters, we will reach out to ************** again.
  
  We remain committed to resolving his concerns."
  
  Best regards,
  
  ****** Services

   

  The only email we receive is the Docsign email asking us to release them and all their associates, etc., from any and all responsibility, liability, etc., etc. 

  They "had" considered this case closed from their end, but we continue to be asked to pay for this Timeshare ******ship, etc. I have asked multiple times for Ascendants Holiday's LLC., to allow us to opt out of ALL agreements and they have refused to cancel all of the agreements and are still trying to collect from both my wife and I. I have attached the General Release, as I read this General Release only releases Ascendants Holidays LLC and does not mention releasing us from any of the agreements that we have asked multiple times (from day 4) to opt out of. Maybe I'm confused. Plus we are still receiving mail from the credit cards and member services as if we are still members. We are not ******s. 

  So we Do Not accept that this dispute has been closed or satisfactorily resolved. All we are asking is for Ascendants Holidays LLC, to provide documentation that we are released from all agreements, memberships, etc., etc. This is all we ever ask for.

  ************************** & **********************

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the *** Ascendant timeshare from ********************************* on November 19, 2017. The contract number is AHG01043. We kept refusing the program until they held us there for half a day and kept sweetening the deal. It took two *** Mastercard charges to the *** for us to pay for this timeshare of $15,000. We told them we couldnt afford the timeshare then, but they kept pushing until we gave in being tired of waiting for them to take no for an answer, creating a financial hardship. We received travel discounts only. There were no staying-in timeshares as part of our package. The free trips promised only happened once and that was to ****** when we first purchased the contract.I have had serious health issues and multiple surgeries and reconstructions from May 2019 to 2023. This was well over $25,000 due to developing sepsis. Then COVID hit us and put a tremendous hardship on us. We became very overextended on those *** Credit Cards and the rates were expensive. Traveling as we wanted to when we were sold the timeshare is not going to happen as we had envisioned. We are in debt with the credit cards and need to cancel the timeshare. I am told the cards are closed and the card balances are still required.When we try to speak with someone regarding getting out of the timeshare, they say they have nothing more to do with it, we paid them with the *** Credit cards, and now are debited to the cards. But we are still supposed to pay a 200 per year annual fee. They say they will forfeit our account but will not offer any compensation and are continually sending me a docusign to release them from any responsibility and just close the account.

  Business Response

  Date: 01/20/2024

  Dear BBB,
  
  We are in receipt of your correspondence regarding the consumers complaint. We thank you for the opportunity to respond. We will reach out to the member to address his concerns.
  
  Best Regards,
  Member Service

  Customer Answer

  Date: 01/20/2024

   
  Complaint: 21065914
  
  I am rejecting this response because:
  The company made no compromise to us to a satisfactory outcome. They have sent a document to cancel the plan but no offer of even partial monetary compensation. 
  Sincerely,
  
  *******************

  Business Response

  Date: 02/01/2024

  Dear BBB,
  
  We have already reached out and provided assistance to the member. However, to ensure their ongoing satisfaction and utilization of available benefits, we will proactively reach out again. As their membership remains active, we are committed to offering continued support
  
  Best Regards,

  Member Services

  Customer Answer

  Date: 02/01/2024

  After speaking withAaneuris **** via ************** he made a point to tell us we had waited 5 *********** theres an issue. I told him Ive had multiple health issues including surgeries over the last few years, my health had declined and he wanted me to provide medical records. I would not supply them due to my hippa rights. I gave him a response to send to the corporate office he supposedly expedited my complaint to. I will add the response

  Customer Answer

  Date: 02/01/2024

  Here is the resolution we asked for

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 21065914
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 2/1/2024 9:24:39 PM
  Here is the resolution we asked for

  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 02/17/2024

  Dear BBB,

  We acknowledge the ***************** challenges and we are actively engaging with ******************* to address his concerns and explore a resolution.

  Best Regards,

  Member Services

  Customer Answer

  Date: 02/19/2024

   
  Complaint: 21065914
  
  I am rejecting this response because:  I have asked consistently for weeks for an update but no one has answered my request. I sent a requested documentation of why we would like to get out of the discount program and why it took so long. I was consistently under a drs care n unable to travel. They continue to send a docusign form releasing us from the contract with no compensation for the money we are without. We have talked to ************************************ who claims it was forwarded to his manager but I have asked for update to no response. We are not asking for the entire amount. And are trying to be reasonable. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/07/2024

  Dear BBB,
  
  We wanted to provide an update on our ongoing communication with the member regarding their concerns. We prioritize customer satisfaction, and we want to ensure that their membership benefits remain active and ready for use.
  Our team has been in constant contact with the member to address any issues they may have encountered. We would like to reassure that we are committed to resolving any pending concerns and maintaining a high standard of service.
  We will be following up with the member again to ensure that all matters related to their membership have been successfully addressed.
  
  Best regards,
  Member Service

• Initial Complaint

  Date:12/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a vacation package from Ascendant Holidays in Orlando, ** and were not provided with membership and login information for thirty days. We believe we were pressured into the contract with very little sleep. The contract stated we had three days to cancel when in fact ******* law allows for 10 days. Once we received log-in information for the website we noticed a clear difference in the alleged discounts offered through the *** website. We believe Ascendant defrauded us by withholding login information until after the ****************************************************** the contract. We want to cancel our membership and receive a full refund for our troubles. We have more documentation and want to pursue any means possible to cancel the contract. We sent a certified letter to Ascendant which was signed for on November 20, 2023, and my wife has contacted them numerous times. My wife was promised the matter would be resolved on December 15, 2023, and was not. We have not used any of the services allegedly provided by *** as we have no desire to do any further business with them. Worst people on the planet.

  Business Response

  Date: 01/20/2024

  Dear BBB,
  
  We are in receipt of your correspondence regarding the consumers complaint. We thank you for the opportunity to respond. We will reach out to the member to address his concerns.
  
  Best Regards,
  Member Service

  Customer Answer

  Date: 01/29/2024

   
  Complaint: 21053198
  
  I am rejecting this response because:
  
  We have received zero communication or assistance from Ascendent Holidays. The company is a huge scam that pressures people into products which are substandard. 

  Sincerely,
  
  *******************

  Business Response

  Date: 02/08/2024

  Dear BBB,
  
  We appreciate the opportunity to address the members concerns, we have made multiple attempts to contact the member by phone in order to discuss and resolve their concerns. However, we have been unsuccessful in reaching them thus far.
  Today, we will make another attempt to reach out to the member and address their concerns in a timely and satisfactory manner.

  
  Best Regards,
  Member Service

  Customer Answer

  Date: 02/09/2024

   
  Complaint: 21053198
  
  I am rejecting this response because:
  

  This response is an outright lie. I have yet to receive a single phone call from this company. No one from Ascendent Holidays has ever left a single voicemail on my phone.

  My wife has been in contact with a representative named **** who ultimately agreed to cancel our contract after numerous repeated phone calls. After many attempts to cancel the contract via phone, the company sends my wife numerous emails of the same agreement to which we are asked not to post on social media. My wife was guaranteed by over a recorded line the company would cancel our contract. However, the $3500 down payment on the *** Barclays credit card, which was not supposed to be a down payment, and all monthly payments paid to date,  would be lost. We signed the clause agreeing not to mention anything on social media and never got a cancellation. Instead my wife was told by specifically by **** that because we had filed a Better Business Bureau complaint, they were no longer going to cancel our contract.  I had a gut feeling not to sign the contract but did so just so we could take our losses and run.
  

  I had filed my BBB complaint weeks ago so the company clearly knew what they were doing when asking us to sign the new clause. This is fraud and dishonesty at the highest level. I am a veteran and a first responder. My wife is a mental health practitioner. We are professional people and normally do not fall prey to these types of scams. The salesman **** and his female counterpart exploited us and our reasons for travel. I buried my father in July ********************************************************************************** her brain. This is why we traveled and spent many weeks in ******* every year, specifically on the beeches on the panhandle and in Orlando at the parks. Some of our best memories with our daughter was traveling. The second they saw how emotional we got about travel, they pounced like sharks.
  

  We even talked about our faith and how we were Christians and **** even used that to manipulate us more with his own faith story. We were completely exhausted from being at Universal Studios the night prior and stayed in one of the crappiest hotels in the area( ******************* and ******************* which was supposed to be free after I had already paid between $200-300 for some travel deal for a cruise, a trip to ******, etc. I still had to pay a $99 fee to stay there upon arrival. **** even joked to my wife when I left the table he did not expect to get a sell from us because we stayed at the ************. Once he knew he had us he told us we did not need to use our other trips as we would have the membership. He explained how third-party companies solicit people for these presentations and we no longer needed to use the trip to ****** or the cruise because we would have to go through a similar presentation with them.  As stated previously, the company engages in high-pressure tactics on vulnerable people. They were clearly aware of the BBB complaint and used the social media clause to trick us into believing we would cancel our contract and instead used it as excuse NOT to cancel. They exploited our lack of rest, our emotions over our personal losses, my veteran and first responder status. 

  Sincerely,

  
  *******************

  Business Response

  Date: 02/26/2024

  Dear BBB,
  
  We have already reached out to the member and addressed his concerns.
  
  Best Regards,
  Member Services

• Initial Complaint

  Date:12/11/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I along with my spouse are writing this letter to file a formal complaint against Ascendant Holidays, LLC, because we believe that we were misled and not given truthful information regarding the contract along with other issues. We were contacted by this company and were told this glorified story about how we could save so much money by paying a monthly fee to be able to utilize a timeshare anytime that we requested. Unbeknownst to us this was the first of many untruths. We signed the contract which was on a tablet and we were not able to read all the pages or disclaimers because the sales clerk was summarizing each page and we were told we would receive a hard copy several days later. We do believe that our salesperson's name was *****, although its unknown if this is his real name. Within a couple of days after signing the contract, we contacted ***** to request a cancellation of the contract due to financial issues and the misinformation that were told to us. ***** had informed us that we could cancel the contract at any time. We contacted ***** who informed us that we needed to contact the company directly in which we did and immediately we were denied cancellation due to it being past the 3 day canx period. We feel that Ascendant Holidays business practices are unfair and deceptive. We were at the seminar for several hours and were lied to throughout it and we were very tired and just wanted to go home because we had worked a full day and we also had our two children with us throughout the whole process. Our children were tired, hungry and thirsty and we needed to leave because they had to complete their homework and eat dinner and get a full night's rest and prepare for the next day of schooling. Ascendant Holidays utilized high pressured sales tactics and it was very apparent. We are a hard-working class family and we do not want this to continue to be a financial strain on our budget.We are seeking your assistance and an appropriate resolution in this matter and request that our contract be canceled immediately. Your help in this matter would be greatly appreciated.

  Business Response

  Date: 12/23/2023

  Dear BBB,
  
  We are in receipt of your correspondence regarding the consumers complaint. We thank you for the opportunity to respond. We will reach out to the member to address his concerns.
  
  Best Regards,
  Member Services

  Customer Answer

  Date: 12/31/2023

   
  Complaint: 20991980
  
  I am rejecting this response because: *********** has not reached out to me at all. I gave them a time frame to contact me before our 10 days were up , Ive constantly checked emails and voicemails and call logs to make sure I dont miss them at all , Im still currently waiting and the ten thats are running out ,they can reach me through both my spouse and my email or phone.I would love if this issue be resolved soon. Please and thank you !
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/08/2024

  Dear BBB,
  
  Acknowledging receipt of your correspondence regarding the consumer complaint filed by ***********************, we appreciate the opportunity to address the concerns raised.
  We have made diligent attempts to reach ************** by phone, but unfortunately, have been unsuccessful thus far. We are committed to resolving his concerns and will make another effort today to contact the provided number and address the matter promptly.
  
  Best **************************

  Customer Answer

  Date: 02/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business , we are happy to report that we resolved our dispute in this matter to our satisfaction and that we wish to redraw and block from the public the complaint previously filed in your office, thank you. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2023, we attended a presentation after being under the impression that we won a radio contest for a trip to ***********. When we arrived at the presentation, we waited for almost an hour, and when we inquired about the delay, they introduced us to a specialist named ****. Despite our clear and vocal disinterest in timeshares, he assured us it wasn't one but rather a vacation package allowing us to stay at 5-star resorts for a fraction of typical costs, with options as low as $260 to $300 per week. They also pitched trade points for more discounts.Convinced that it wasn't a timeshare, we were shown enticing prices for luxury resorts such as the Fontainebleau in *****. However, they omitted any mention of a monthly resort fee and assured us we could cancel at any time, which is a direct question I inquired about. We met ****, a finance manager, who offered a special military discount due to my family's military background, which was only valid for that day. Due to the original listed price, we felt pressured and obligated to take this discount. Unfortunately, everything they promised turned out to be untrue. We had to wait a month to access the online program and never received a copy of our contract. When we attempted to set up trips, nothing was available in our desired locations. We called to cancel, but were ultimately told that we were outside of a 3 day window. We had no idea about a cancellation period, and we didn't receive our contract until Tuesday, December 5th via email. That is six months without anything to verify or review. This situation not only impacted us financially but also took a toll on my personal well-being, as I am diagnosed with bipolar 1 and under psychiatric care. What began as a "free" trip has led to stress and discomfort in several aspects of my life. I reached out to Ascendant two times following confusing phone calls and there has been no answer since.

  Business Response

  Date: 12/23/2023

  Dear BBB,
  
  We are in receipt of your correspondence regarding the consumers complaint. We thank you for the opportunity to respond. We will reach out to the member to address his concerns.
  
  Best Regards,
  Member Service

  Customer Answer

  Date: 12/26/2023

   
  Complaint: 20978615
  
  I am rejecting this response because: I have sent two emails (11/22/23 & 12/4/23) with no response from Ascendant. Not only has there not been any follow up contact from them, the response they provided to this complaint lacks any type of responsibility or proactivity to our concerns.  We want to be released from our contract immediately. 
  
  Sincerely,
  
  *****************

  Business Response

  Date: 01/20/2024

  Dear BBB,
  
  We are in receipt of your correspondence regarding the consumers complaint. We thank you for the opportunity to respond.We're actively addressing the member's concerns and are in communication with them for resolution.
  
  Best Regards,
  Member Service

  Customer Answer

  Date: 01/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 25, 2023, I went to a club vacation presentation by Ascendant Holidays by Carnival.
  I said to to the $91,000 offer from there I have several manager giving a better offer.
  * The final one came from the sales director. I can provide the name if needed.
  * He offered me that same membership for the price of $10,500.
  * I could take unlimited 7 day stays at worldwide resorts for $289 to $399 per 7 day stay.
  * including all inclusive resorts
  * $0 % payment plan thru a credit card and my monthly would be $45
  * They check my credit and my credit was approved.
  * The sales man went fast thru some agreement letters which I was going to sign. but he fail to stop and explain conditions at certain important points.
  * I really liked this plan and I said yes....because I did not know He made false statement which I was surprised with at the signing of the agreement.
  
  Now, they moved me to a private office to record and video tape (gov rules they said) the signing and agreement to the plan. As we went thru the paperwork I noticed different writings and agreements. I questioned an extra charge of $1,150 they offered me a free mini vacation with airfare for that misunderstanding. Ok, then I saw that all inclusive resorts charged for food. I questioned that so they told me it was undisclosed information nothing could be done with that. BUT the deal breaker was that they were giving me a credit card with 17% interest and my total was around $27,000. They had already charged my credit card $2,270 down payment which they say they would reimbursed me when I got the new credit card. That did not make sense. I was told there was NO - $0 % payment plan.
  
  I told them to call the sales director but he was unavailable. SO I CANCELLED on the spot. I have a sign document where they will refund me but They told me I would get my money back in about 2-3 weeks.
  
  My complaint is that I want my money back now.. not in weeks. Thank you

  Business Response

  Date: 12/13/2023

  Dear BBB,
  
  We are in receipt of your correspondence regarding the consumers complaint. We thank you for the opportunity to respond. We will reach out to the member to address his concerns.
  
  Best Regards,
  Member Service

• Initial Complaint

  Date:11/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 24, 2020, my wife and I were coerced into a 10 year timeshare (which was not marketed as one, but yet a "membership"). After being at the presentation for over 3 hours, multiple higher level "managers" would come to add discounts to our rebuttals of the price vs. value being out of sync for what membership plans that were being offered. The last offer was tied to verbal promises and visual images of nice accommodations to stay that we have since found out are NEVER available with our plan. We have never used this contract or any of the services offered by this company despite the fact that our schedules are somewhat flexible since we are both educators. When we have be able to log into the website to try to book a vacation we are met with options to stay that are 1-2 hours from popular cities, and that are far less lower tier than the options that were promised during the presentation. After the last time we tried to book over a year ago, ******* told us that we would have to pay RCI $300 to book a resort, and we found out that their "last call" deals have high fees that are counterproductive to the last call actually being a "deal." We often are not able to log onto the website to see what is available despite our login and password has consistently been the same. did not mind paying the amount I agreed upon--if we would have been able to receive what we were sold and promised. This has not happened and we believe that we were intentionally misled. Thus far, we paid $2000.00 up front on 7/24/20, and have paid $2028.54 in principal and $1541.79 on a high interest credit card (****%) as of Oct.2023 for a total of $5,570.33. I am seeking a resolution for the full $5699.00 that my wife and I were charged.

  Business Response

  Date: 12/13/2023

  Dear BBB,
  
  We are in receipt of your correspondence regarding the consumers complaint. We thank you for the opportunity to respond. We will reach out to the member to address his concerns.
  
  Best Regards,
  Member Service

• Initial Complaint

  Date:11/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call that I won a free Cruise from a radio contest. They told me I had to go to Orlando and attend a seminar to get the cruise. On June 14th 2022 I attended what I thought was just the seminar for the cruise that I had won on the radio. It turns out that this seminar ended up being about a very expensive purchase for a package of vacation options. I attempted to decline multiple times and was unsuccessful. I believe that this company is unethical and pressuring people to sign up for this package and charging large amounts of money on two separate occasions. In additional credit card was opened with more money added than I agreed to pay. I have attempted multiple times over the past year and a half to contact this company and resolve the matter. I was initially paying a bill that I got in the mail that I thought was the original charge from ascendant holidays. In fact it was he second credit card that was open and charged double totaling $12,950. I am still having a $110 monthly fee directly pulled from my bank account and have not ever used any of their services. I attempted to cancel with no success and I would like the money refunded and the issue resolved or I will be forced to contact a lawyer about fraudulent timeshare activity. Thank you for your consideration and assistance with this matter. It is affecting my credit and I would like to have it resolved as soon as possible.

  Business Response

  Date: 12/13/2023

  Dear BBB,
  
  We are in receipt of your correspondence regarding the consumers complaint. We thank you for the opportunity to respond. We will reach out to the client to address his concerns.
  
  Best Regards,
  Member Service

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 20891934
  
  I am rejecting this response because:

  This is not acceptable. No one has reached out to me from this company to resolve this issue. They have sent this to collections and it is affecting my credit in a negative way.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/23/2023

  Dear BBB,
  
  We acknowledge receipt of your correspondence regarding the consumer's complaint. We appreciate the opportunity to respond and would like to assure you that we are actively addressing the concerns raised. Our team will promptly reach out to the member again.
  
  Best ****************** Services

  Customer Answer

  Date: 01/08/2024

   
  Better Business Bureau:
  
  We are happy to report that I have resolved my dispute in this matter to my satisfaction and I wish to withdraw and block from public view the complaint previously filed with your office. I have reviewed the response made by the business in reference to complaint ID ********.
  
  Sincerely,
  
  *************************